Summary
Overview
Work history
Education
Skills
Custom
Languages
Timeline
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Rouba Faraj

Rouba Faraj

Dubai,UAE

Summary

Results-driven HR Manager known for transforming organisational cultures and enhancing employee engagement. Played key roles in streamlining recruitment processes, reducing turnover rates, and fostering inclusive workplace environments. Excelled in strategic planning, conflict resolution, and leadership development, driving significant improvements in team performance and satisfaction.

Overview

8
8
years of professional experience

Work history

HR manager

DPI Interior Design and Decoration
Dubai, United Arab Emirates
03.2021 - 05.2025
  • Oversaw talent acquisition process, secured top industry talents.
  • Reviewed job descriptions periodically, kept them abreast of current roles.
  • Handled grievance procedures in line with employment law regulations.
  • Streamlined recruitment process by implementing applicant tracking system.
  • Conducted regular performance evaluations, identified areas of improvement.
  • Coordinated employee engagement initiatives for improved staff morale.
  • Maintained open communication channels with employees, fostered trust within teams.
  • Fostered diverse and inclusive work culture by promoting equal opportunities.
  • Liaised with department managers to identify staffing needs.
  • Administered payroll operations ensuring timely and accurate payments.
  • Performed exit interviews, gaining useful insights to improve employee retention rates.
  • Collaborated with entire human resource department to discuss new ways to recruit top talent.
  • Led high-performing teams and developed organisational leadership capacity.
  • Provided strategic direction for human resources management team.
  • Maintained precise, detailed staff and company records for thorough reference.

Administrative Assistant

Alpha Body Medical Clinic
Dubai, United Arab Emirates
09.2020 - 02.2021
  • Sorted and distributed business correspondence to correct department or staff member.
  • Provided comprehensive administrative and clerical support, including organizing files, creating spreadsheets and imaging documents.
  • Performed greeting and welcoming patients with exceptional accuracy for positive experiences.
  • Carried out initial patient assessments, offering professional advice and support to aid in clinical related issues.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Monitored multiple databases to keep track of all company inventory.
  • Implemented marketing strategies which resulted in 20% growth of customer base.
  • Performed initial client assessment and analysis to begin research process.
  • Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
  • Monitored premises security, screened visitors, updated logs and issued passes.
  • Answered enquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
  • Corresponded with clients via email, telephone or post.

Office Administrator

Al Othman Fashion
Kuwait, Kuwait
06.2017 - 06.2019
  • Recorded meeting minutes for documentation purposes.
  • Streamlined back office services for clients to deliver proper functionality and positive user experience.
  • Made travel arrangements by researching and scheduling flights, car rentals and hotel accommodations.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Elevated customer satisfaction ratings by resolving issues for speedy resolution.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Improved office efficiency, managing client correspondence, record tracking and data communications.
  • Scheduled and confirmed appointments for entire management team.
  • Developed and implemented record management procedures.

Education

Bachelor of Business Administration - Marketing

Arab Open University

Skills

  • HR policies implementation
  • Employee relations expertise
  • Familiarity with hr metrics
  • Employment legislation familiarity
  • Recruitment tools usage
  • Workforce analytics
  • Compensation and benefits administration
  • Performance reviews execution
  • Exit interviews conducting
  • Ethical conduct promotion
  • Multitasking efficiency
  • Knowledge of employment law
  • Payroll administration

Custom

Languages

English
Fluent
Arabic
Native

Timeline

HR manager

DPI Interior Design and Decoration
03.2021 - 05.2025

Administrative Assistant

Alpha Body Medical Clinic
09.2020 - 02.2021

Office Administrator

Al Othman Fashion
06.2017 - 06.2019

Bachelor of Business Administration - Marketing

Arab Open University

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Rouba Faraj