Roubina Yousef
Dubai
Summary
Dynamic sales and event coordinator with a proven track record at The H Dubai Hotel, consistently surpassing sales targets and enhancing sponsorship revenue by 25%. Adept in strategic networking and exceptional customer service, I excel in fostering client relationships and executing seamless events, ensuring memorable experiences for guests.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sales | Event Coordinator / Act as Sales Executive
The H Dubai Hotel
Dubai
10.2023 - Current
- Consistently exceeded sales targets by converting leads into business opportunities.
- Attracted and secured new corporate clients, promoting participation in the corporate segment and successfully negotiating long-term contracts with the hotel.
- Handled long-stay inquiries, managing all aspects including contract issuance, payment methods (including cheques), and site inspections.
- Managed event revenue and processed guest payments efficiently.
- Conducted site inspections, highlighting key selling points to clients and operations teams.
- Resolved event-related issues with effective contingency planning and professionalism.
- Responded to guest and staff inquiries courteously; escalated issues when necessary.
- Coordinated with F&B and banquet teams to ensure seamless event execution.
- Ensured compliance with hotel policies, laws, and regulations.
- Scheduled meetings and activities using the STS system.
- Designed event signage to guide participants to their venues.
- Mentored junior planners, contributing to their professional development.
Service Guest Agent
The H Dubai
Dubai
01.2022 - 09.2023
- Warmly welcomed guests and efficiently managed check-ins and check-outs, addressing inquiries, complaints, and special requests with professionalism and care.
- Provided reliable support to the Reservations team during staff absences, ensuring seamless operations and guest satisfaction.
- Accurately handled hotel bookings, including managing, recording, and confirming reservations across multiple platforms.
- Performed diverse administrative duties such as processing invoices, managing payments, and maintaining organized front desk documentation.
Telephone Operator
Grand Millennium al Basra (preening)
Al Basra
01.2022 - 07.2022
- Efficiently routed incoming calls to the appropriate hotel departments and staff.
- Maintained clear and effective communication across all hotel departments and with external contacts.
- Provided attentive, courteous, and efficient customer service to callers and guests.
- Demonstrated strong listening skills, patience, and problem-solving abilities when handling guest inquiries.
- Accurately received, recorded, and promptly delivered guest messages.
- Managed wake-up call requests, ensuring timely and reliable service.
- Informed guests about hotel services, amenities, and local attractions in detail.
- Responded to emergency calls in accordance with established safety protocols.
- Monitored automated systems, including fire alarms and telephone equipment, in the absence of Engineering staff.
- Assisted in reporting and resolving phone equipment or service issues.
Banquet Supervisor | Order Taker
Four Seasons Damascus
Damascus
02.2020 - 12.2021
- Led the end-to-end event process, from initial planning and coordination to on-site execution and post-event wrap-up.
- Worked closely with catering teams to ensure timely food delivery and setup in accordance with client requirements.
- Oversaw all event components, including guest services, entertainment, décor, food & beverage, and security.
- Monitored and adjusted budgets to ensure cost-effective event execution.
- Maintained strict adherence to food safety standards and cleanliness, with service delivered by well-trained staff.
Sales Executive | Guest Relation Supervisor | Reservation supervisor
Cham Palace Hotel
Damascus
01.2005 - 01.2019
- Successfully Developed and implemented sales strategies to attract guests and increase revenue
- Ensure that all guest inquiries, requests, and bookings are handled efficiently and promptly
- Coordinate with other departments such as housekeeping, front desk, and reservations to ensure complete customer satisfaction
- Handle reservation inquiries using computerized reservation systems to book rooms, flights, or restaurant reservations for customers
- Process payments for reservations and issue confirmation details to customers
- Attend and handle all guest requests received for internal services, as per the hotel standards and procedures
- Fulfill administrative tasks, housekeeping office coordination, and filing
Education
Bachelor's degree - English literature
Damascus University
Damascus, Syria01.2005
Skills
- Interpersonal and communication skills
- Problem-solving and critical thinking
- Negotiation and persuasion
- Public speaking and presentations
- Customer service and relations
- Networking and relationship management
- Time management and multitasking
- Hotel operations knowledge
Languages
Arabic
First Language
English
Advanced (C1)
C1
Accomplishments
- Employee of the month - Four Season - Syria - 2021
- Employee of the month - The H Dubai - UAE - 2025
- Top 3 Upseller - The H Hotel - UAE - 2022
- Certificate of Appreciation for outstanding dedication and exceptional performance during the Opera Cloud Migration Project (Opera 5 to Opera Cloud), The H Hotel - UAE - June – July 2024.-
- Certificate of Appreciation in recognition of exemplary service and unwavering support to the Reservation Team - The H Hotel - UAE - 2024
Certification
- Coss Training in Reservations Department for 60 Hrs - The H Dubai - UAE - 2023
- Dubai Way Training 1 and 2 by Dubai Department of Economy and Tourism (DET) - The H Dubai - UAE - 2023
- Communication Skills Training at Sand Team - Damascus, Syria - 2021
TECHNICAL SKILLS
• STC System
• Knowland software
• Opera5
• Opera Cloud
• CID system
• DTCM
Timeline
Sales | Event Coordinator / Act as Sales Executive
The H Dubai Hotel
10.2023 - Current
Service Guest Agent
The H Dubai
01.2022 - 09.2023
Telephone Operator
Grand Millennium al Basra (preening)
01.2022 - 07.2022
Banquet Supervisor | Order Taker
Four Seasons Damascus
02.2020 - 12.2021
Sales Executive | Guest Relation Supervisor | Reservation supervisor
Cham Palace Hotel
01.2005 - 01.2019
Bachelor's degree - English literature
Damascus University
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