Rouda Al Naqbi
Dubai ,UAE
Summary
Driven and goal-focused professional with proven track record in leadership and team collaboration. Demonstrates strong communication and organizational skills, along with strategic mindset. Ready to bring innovative solutions and foster growth in Governance Manager role.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Governance Manager - Public Sector Payments
Commercial Bank of Dubai
Dubai , UAE
10.2022 - Current
- Drafted Department Policy and Procedure Document and saved cost of AED 350K.
- Streamlined processes to improve and optimize office operations.
- Delegated tasks efficiently to maximize productivity.
- Drafted procedural statements and guidelines for company-wide use.
- Coordinated cross-departmental collaboration for improved workflow.
- Managed team dynamics by implementing conflict resolution strategies.
- Cultivated strong relationships with clients to secure repeat business.
- Facilitated staff training, resulting in better customer service.
- Designed and implemented training to further develop staff based on business goals.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
Assistant manager
Commercial Bank of Dubai
Dubai , UAE
01.2021 - 10.2022
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Designed and implemented training to further develop staff based on business goals.
- Organised financial and operational data to help with yearly budgeting and planning.
- Developed organisational policies for administrative oversight and internal controls.
- Led and managed administrative staff to maintain smooth daily operations.
- Drafted procedural statements and guidelines for company-wide use.
- Provided support to manager during audits, ensuring accurate reports.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Conducted testing to diagnose system faults.
- Generated Key Performance Indicator reporting to drive better performance.
- Increased customer satisfaction by resolving issues.
Senior product specialist
Commercial Bank of Dubai
Dubai , UAE
05.2014 - 01.2021
- Streamlined product development process by integrating customer feedback.
- Conducted comprehensive market research for informed strategic decisions.
- Resolved complex technical issues to enhance product performance.
- Boosted product visibility through targeted marketing campaigns.
- Built public relations strategies for broadened advertising scope.
- Maximised media coverage through tactical planning and communications.
- Brainstormed ideas with clients and stakeholders to maximise project potential.
- Completed duties to deliver on targets with accuracy and efficiency.
- Successfully delivered on tasks within tight deadlines.
eBanking Officer
Commercial Bank of Dubai
Dubai , UAE
02.2013 - 04.2014
- Updated financial policies to reflect evolving business needs.
- Utilised up-to-date information to make effective decisions governing bank operations.
- Increased efficiency with proficient use of banking software programs.
- Prioritised tasks effectively under pressure; maintained high level of productivity during peak periods.
- Supervised branch operations to spur continuous improvements and enhance service delivery.
- Implemented improved policies and structures to achieve business development goals.
- Streamlined banking procedures, enhancing operational efficiency.
- Collaborated effectively with other banking departments, facilitating better operational efficiency.
- Responded promptly to customer queries via phone or email, promoting positive brand image.
- Updated knowledge of banking products and services regularly ensuring accurate information dissemination.
- Managed daily banking operations for smooth functioning of branch.
- Achieved client satisfaction by providing comprehensive banking solutions.
eService Officer
Dubai Health Authority
Dubai , UAE
11.2008 - 01.2013
- Responded to customer requests with attentive, responsive support to increase satisfaction ratings.
- Implemented customer follow up to uphold service standards.
- Provided technical support to staff, ensuring smooth daily operations.
- Facilitated smooth communication between departments for seamless project execution during the design phase.
- Established new design standards to improve overall product quality.
- Implemented advanced technology tools for enhanced precision in complex designs..
- Executed website design projects to satisfy aesthetic and functional excellence.
- Ensured seamless navigation with careful structuring of website content.
Loan Officer
United Bank Limited
Dubai , UAE
11.2006 - 07.2008
- Submitted Personal loan applications to underwriter for verification and recommendations.
- Documented client applications for personal, business and mortgage loans.
- Updated client records with successful credit and loan applications.
- Coordinated team efforts for increased productivity in daily operations.
- Developed standard operating procedures, enhancing organisational effectiveness.
Education
Higher Diploma - Information Administration
Higher Colleges of Technology
Al Fujairah City, UAE 07.2002 - 07.2006
Skills
- Time-management
- Effective delegating
- Process optimisation
- Product knowledge
- Product development
Languages
Arabic
Fluent
English
Advanced
Affiliations
- Reading as it give me opportunity to learn and improve myself in different fields.
Accomplishments
-UAE Accelerator Program 2021/2022 - Commercial Bank of Dubai.
-Taqdeer 9Employee Spot Award Program)in 2015 - Commercial Bank of Dubai.
Timeline
Governance Manager - Public Sector Payments
Commercial Bank of Dubai
10.2022 - Current
Assistant manager
Commercial Bank of Dubai
01.2021 - 10.2022
Senior product specialist
Commercial Bank of Dubai
05.2014 - 01.2021
eBanking Officer
Commercial Bank of Dubai
02.2013 - 04.2014
eService Officer
Dubai Health Authority
11.2008 - 01.2013
Loan Officer
United Bank Limited
11.2006 - 07.2008
Higher Diploma - Information Administration
Higher Colleges of Technology
07.2002 - 07.2006
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