Roudyna Hafez
Abu Dhabi
Summary
Experienced Administration & International Trade Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
16
16
years of professional experience
Work History
Administrative Manager
Intra Laser Medical Center -UAE
03.2016 - 05.2019
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering .
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Delivered performance reviews, recommending additional training or advancements.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Coordinated office events, seminars and meetings for staff and clients.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Supervised appointment scheduling and itinerary coordination for clients
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Negotiated and executed contracts on behalf of the owner.
Senior Export Officer
Dreem S.A.E.
10.2006 - 05.2012
- Handled shipments to keep items moving through pipeline.
- Assisted with clearing items through customs.
- Compiled and distributed information regarding licenses and certifications of FMCG items.
- Compiled and distributed information regarding licenses and certifications of Dream Products.
- Verified that documents filed by companies and individuals complied with regulations.
- Filed and maintained export documentation to preserve accurate records.
- Served as point-of-contact for businesses and individuals with questions about exporting Dream range of products
- Prepared various import, export and supplier forms for customs submittal.
- Negotiated with suppliers and agents to arrange proper permissions to ship to various locations.
- Compiled purchase orders to post international shipments in company logs.
- Developed market development plan Dream range of products for defined regions.
- Administered export Dream products for compliance with company and customs export policies.
- Developed and maintained relationships with customs brokers, freight forwarders and customers.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Insured cargo against loss, damage or pilferage.
Assistant Trade Manager
Egyptian Traders Co. S.A.E.
11.2004 - 10.2006
- Supported implementation of new trade partners and monitored KPIs for performance optimization.
- Sought out new business to profitably enhance company assets.
- Handled accounts, logistics and other customer-related issues .
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Prepared contracts and related documentation according to international trade regulations.
Procurement Officer
Egyptian Traders Co. S.A.E.
10.2003 - 10.2004
- Set up and negotiated contracts to obtain favorable pricing and delivery structures.
- Developed and strengthened supplier relationships.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
- Managed database of vendor details and pricing information to maintain organization.
- Negotiate contracts with vendors, securing best prices and terms for materials & equipment.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Bachelor of Arts - English Language & Translation
Faculty of Arts / Alexandria University
EgyptSkills
- Business Administration
- Customer Service Management
- Developing Policies and Procedures
- Contract Negotiations
- Staff Management
- Organization and Multitasking
- Administrative Support
- Resources Allocation
- Microsoft Office Suite
Languages
Arabic
English
Place Of Birth
Alexandria- Egypt
References
Furnished Upon Request
Hobbies
Reading represents a very interesting part of my daily routine . It helps to enrich me with different ways of thinking
& problem solving. My favorite is history . Reading history provides a crucial perspective for understanding current and future problems .
Timeline
Administrative Manager
Intra Laser Medical Center -UAE
03.2016 - 05.2019
Senior Export Officer
Dreem S.A.E.
10.2006 - 05.2012
Assistant Trade Manager
Egyptian Traders Co. S.A.E.
11.2004 - 10.2006
Procurement Officer
Egyptian Traders Co. S.A.E.
10.2003 - 10.2004
Bachelor of Arts - English Language & Translation
Faculty of Arts / Alexandria University
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