Rouf Ahmad Badyari
Back Office Administrator
Dubai
Summary
Highly organized and detail-oriented Back Office Administrator with over 13 years of experience in daily administrative tasks and office operations. Demonstrated ability to manage multiple priorities and projects, consistently meeting strict deadlines. Skilled in data entry, documentation, and record keeping for accuracy and efficiency. Proficient in various office software applications with excellent communication skills to collaborate with internal and external stakeholders. Adept at problem-solving and analyzing information for effective solutions. Committed to delivering exceptional administrative support to streamline office processes and enhance productivity.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Executive
Valley View Resorts
Srinagar, India
03.2021 - Current
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
Cottage Emporium
Mumbai, India
12.2011 - 11.2019
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Identified and resolved discrepancies and errors in customer accounts.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Officer
Pepsi & Co, Babur Enterprises
Srinagar, India
01.2011 - 10.2011
- Completed data entry to record call notes, suggestions and questions.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
Education
HSC -
Boys Higher Secondary
Srinagar, India01-2006
Bachelor of Arts -
University Of Kashmir
Srinagar, India01-2010
Skills
- Problem Solving
- Strong Work Ethic
- Critical Thinking
- Handling Pressure
- Time Management
- Adaptability
- Collaboration
- Document management
- Microsoft office expertise
- Internet research
Technical Skills
- Microsoft Office (Word, Excel, PowerPoint).
- Tally ERP9
Certification
- Diploma In Computers, Ed- Excel International Institute, Srinagar, Kashmir
- Tally ERP9, Om Computers, Mumbai, Maharashtra, India
- Diploma In Music (Vocal), Institute of Music & Fine Arts, Srinagar, Kashmir
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Kashmiri
Bilingual or Proficient (C2)
Personal Information
Nationality: - Indian
Visa Status: - Visit
Additional Information
- (Participation) Jammu & Kashmir Entrepreneurship Development Institute (J&K EDI).
- (Participation) 1 J&K BN NCC, Srinagar (J&K) Annual Training Camp 2005.
- (Participation) The Business School, University Of kashmir.
Hobbies
- Blogging
- Travelling
- Learning New Languages
- Photography
- Volunteering
Find Me Online
- LinkedIn:- rouf-ahmad-badyari-232823154/
- Watsapp:- +91-6005752700
Timeline
Customer Service Executive
Valley View Resorts
03.2021 - Current
Customer Service Representative
Cottage Emporium
12.2011 - 11.2019
Customer Service Officer
Pepsi & Co, Babur Enterprises
01.2011 - 10.2011
HSC -
Boys Higher Secondary
Bachelor of Arts -
University Of Kashmir
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