Summary
Overview
Work history
Education
Skills
Additional Information
Languages
Certification
Work availability
Timeline
Server
Rovel Ahmmed

Rovel Ahmmed

Dubai,United Arab Emirates

Summary

Dynamic hospitality professional focused on delivering the highest standards customer service. Thinks critically with can-do attitude for successful restaurant operations. Reliable worker with high energy and commtiment to productivity. Works well in fast-paced team environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work history

Bartender

Hilton Dubai Jumeirah hotel & resort Mcgettigans’s JBR
Dubai , United Arab Emirates
06.2021 - Current
  • Assigned work tasks and coordinated activities of restaurant to provide prompt, courteous service to patrons
  • Maintained outstanding hygiene levels for optimized customer safety and continued regulatory compliance
  • Monitored and maintained stock levels for maximized efficiency and minimized waste
  • Learned special recipe items and seasonal offerings to best meet customer needs
  • Learned every menu item's preparation and numerous off‑label drinks to meet customer
  • Refused drinks service to guests without appropriate proof of age.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Proposed changes to drink preparation methods to achieve different tastes.
  • Maintained knowledge of drinks promotions, pricing and menu changes,

Head Bartender

Hilton Dubai creak
01.2018 - 05.2021
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, also Built loyal customer base by creating top quality Service
  • Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximize guest satisfaction.
  • Maintained outstanding hygiene levels for optimized customer safety and continued regulatory compliance.
  • Created team building initiatives to encourage upselling and meet revenue targets
  • Resolved complaints calmly and professionally to achieve positive customer outcomes
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Maintained bar stocks, replenishing daily as necessary.
  • Verified guest ID prior to serving liquor.

Food and Beverage Assistant

DAMAC MISSION, CANAL VIEW HOTEL
Dubai
12.2015 - 12.2017
  • Warmly greeted customers upon arrival, minimizing wait times to improve restaurant experiences.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards
  • Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays
  • Maintained clear communication with guests and kitchen staff for smooth service delivery.
  • Answered phones and entered reservation requests into system promptly and accurately.

Education

Bachelor degree - Hospitality Administration and Management

Tuscon University online

Lead 1.1 - hospitality management

Hilton university /Harvard university mentor
LinkedIn learning online

Certificate of Higher Education - Arts

Barura sunnia senior academy
Comilla, Bangladesh

High School certificate -

Barura sunnia senior academy

Food & Beverage Professional Course Bar Starts & Bar Smarts Online..., Dubai, UAE - undefined

Skills

  • Hotel and Restaurant Management
  • Drink pairing recommendations
  • Mixology knowledge
  • Bar service
  • Drinks upselling
  • Stock control
  • Menu knowledge
  • Customer service
  • Guest interaction
  • Product recommendations
  • Cash handling
  • Guest query management
  • Pro Restaurant Inventory,
  • sanitation Procedures Safe food & drinks handling
  • hospitality Management
  • culinary certification qualified
  • Leadership
  • Marketing
  • Time management
  • Public relations
  • Multilingual
  • Team building

Additional Information

  • Passport number : EJ0233955
  • Passport issue date : 8th - June - 2021
  • Passport expiry : 7th - June - 2026
  • Place of issue comilla, Bangladesh

Languages

English, Hindi
Native
Arabic
Advanced
C1

Certification

  • Culinary certificate , from Hilton dubai Jumeirah
  • Appreciation certificate team member of the month
  • food & beverage professional certificate from Lobster-ink & Hilton
  • Certified bar-smart & bar start

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Bartender

Hilton Dubai Jumeirah hotel & resort Mcgettigans’s JBR
06.2021 - Current

Head Bartender

Hilton Dubai creak
01.2018 - 05.2021

Food and Beverage Assistant

DAMAC MISSION, CANAL VIEW HOTEL
12.2015 - 12.2017

Bachelor degree - Hospitality Administration and Management

Tuscon University online

Lead 1.1 - hospitality management

Hilton university /Harvard university mentor

Certificate of Higher Education - Arts

Barura sunnia senior academy

High School certificate -

Barura sunnia senior academy

Food & Beverage Professional Course Bar Starts & Bar Smarts Online..., Dubai, UAE - undefined

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Rovel Ahmmed