Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Timeline
Generic
Rovina D'Souza

Rovina D'Souza

Business support Manager
Dubai,United Arab Emirates

Summary

Experienced professional with focus on office management and team coordination. Known for improving operational processes and fostering collaborative work environments. Utilises strong organisational skills and effective communication to enhance productivity and streamline office functions.

Overview

12
12
years of professional experience

Work history

Business support Manager

DREAMER TRADING LLC
DUBAI, UAE
12.2011 - Current
  • Improved office efficiency by streamlining administrative procedures.
  • Coordinated team meetings for effective communication and project alignment.
  • Ensured smooth day-to-day operations with diligent oversight of office tasks.
  • Managed supplier relationships to secure best pricing and service delivery.
  • Handled incoming correspondence, resulting in timely responses and decision-making.
  • Facilitated staff training sessions to enhance productivity and job satisfaction.
  • Negotiated contracts with vendors, ensuring cost-effective services and supplies.
  • Organised staff holiday schedules without disrupting workflow continuity.
  • Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
  • Worked to facilitate positive, productive working environments through reliable administrative support.
  • Accurately executed secretarial tasks, maintaining smooth administrative operations.
  • Coordinated office workflow and implemented improvements to drive efficiency and productivity.
  • Liaised with external vendors and service providers to address on-site maintenance and repair needs.
  • Set office policies and procedures to keep team members coordinated.
  • Improved efficiency and productivity by acquiring new skills.
  • Applied positive customer service approach to increase satisfaction levels.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Successfully delivered on tasks within tight deadlines.
  • Increased customer satisfaction by resolving issues.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.

MEDIA

REMY STUDIO
GOA, INDIA
02.1998 - 2011
  • Enhanced brand visibility by developing and implementing effective media strategies.
  • Coordinated press releases for improved public awareness of company projects.
  • Achieved increased audience engagement with well-planned social media campaigns.
  • Managed PR events, heightened brand recognition in the region.
  • Facilitated smooth communication between creative and production teams to ensure project completion on schedule.
  • Handled media inquiries promptly, maintained a positive company image in the public eye.
  • Collaborated effectively with internal departments, ensured consistency in branding across all platforms.
  • Attended business, social and other functions to promote organisation.
  • Improved studio efficiency by streamlining the booking process.
  • Managed daily operations to ensure smooth running of the studio.
  • Facilitated client consultations for bespoke photography packages.
  • Established relationships with vendors, secured competitive pricing on studio supplies.
  • Trained junior staff in photography techniques, fostered skill development.
  • Conducted market research to stay abreast of latest trends in photography industry.
  • Streamlined administrative duties such as invoice generation and record keeping, improved organisational efficiency.
  • Collaborated with other photographers during large-scale events.
  • Scheduled meetings with clients to determine goals and expectations.
  • Applied digital styling techniques to enhance photo colour and quality, editing to align with brand guidelines.
  • Delivered high-quality wedding photography services for UK clients in different locations.
  • Scanned physical photographs and negatives into computers for storage and editing.

Office Assistant in Reservation and Ticketing

Pink Panther
GOA, INDIA
04.2011 - 09.2011
  • Scheduled appointments, meetings and travel for office staff.
  • Managed travel arrangements to ease executive schedules.
  • Scheduled appointments effectively to ensure efficient time management for executives.
  • Greeted guests and clients with warmth and professionalism.

Education

SYBCOM - Commerce

ST Xaviers college
India
/2019 -

Skills

  • Office administration
  • Business correspondence
  • Meeting coordination
  • Customer service excellence
  • Performance evaluation
  • Stakeholder communication
  • Time management
  • Recruitment and hiring
  • Employee onboarding
  • Conflict resolution
  • Process improvement
  • Supplier relationship management
  • Team leadership
  • Risk assessment
  • Sales data analysis
  • Customer Relationship Management (CRM) system
  • Administration support
  • Organising meetings
  • Enquiry handling
  • Document filing systems
  • Performance monitoring
  • Project coordination
  • Staff supervision
  • Customer relationship management expertise
  • Sales targets achievement
  • Internal communications
  • Administrative support
  • Correspondence management
  • Report writing skills
  • Back office management
  • Health and safety protocols
  • Business administration

Languages

English
NATIVE LANGUAGE
English/ Hindi
Advanced
C1

Accomplishments

Awarded as a best performer for consecutive years from 2019

Awarded for outstanding performance in 2023

Timeline

Business support Manager

DREAMER TRADING LLC
12.2011 - Current

Office Assistant in Reservation and Ticketing

Pink Panther
04.2011 - 09.2011

MEDIA

REMY STUDIO
02.1998 - 2011

SYBCOM - Commerce

ST Xaviers college
/2019 -

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Rovina D'SouzaBusiness support Manager