ROVSHAN KARIMOV
Summary
Experienced in administrative procedures, detail-oriented individual with strong planning and organization skills. Excels in overseeing day-to-day duties and delivering projects in a timely manner. Effective administrative leader with experience in business operations and team oversight. Constantly seeks opportunities to improve processes, procedures, and practices. Approaches problems decisively and applies extensive analytical knowledge to find solutions. Known for strong communication and organization skills. Energetic employee who thrives on multitasking, leading group discussions, and managing projects. Resourceful with outstanding knowledge to develop and maintain a healthy customer pipeline while consistently attracting new business opportunities. Expertise in administrative oversight, recruitment processes, and customer service improvements make me well-equipped to contribute to any organization's success.
Overview
3
3
years of professional experience
Work History
Restaurant Waiter
Rikas Group
09.2023 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
Restaurant Waiter
Kabana Restaurant
05.2022 - 08.2023
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Assistant Waiter
Mado Restaurants
10.2021 - 04.2022
- Assisted waitstaff in taking and delivering accurate food and beverage orders, ensuring prompt service.
- Managed multiple tables simultaneously, prioritizing tasks to meet all customer needs efficiently.
- Helped maintain inventory levels by restocking supplies as needed throughout the shift.
- Enhanced customer satisfaction by providing attentive and friendly service during their dining experience.
- Assisted in setting up the restaurant before opening hours, ensuring proper table settings and a welcoming atmosphere for guests upon arrival.
- Coordinated with host staff regarding table assignments for optimal seating arrangements that maximize customer satisfaction while adhering to capacity guidelines during busy periods.
Education
Bachelor's degree - Tourism and Hospitality Management
Azerbaijan Tourism and Management University
08.2014
Skills
- Budget management
- Customer service
- Cleanliness
- Service quality
- Problem-solving
- Cash handling
- Upselling techniques
- Food presentation
- Wine pairing
- Banquet coordination
Languages
English
Russian
Turkish
Timeline
Restaurant Waiter
Rikas Group
09.2023 - Current
Restaurant Waiter
Kabana Restaurant
05.2022 - 08.2023
Assistant Waiter
Mado Restaurants
10.2021 - 04.2022
Bachelor's degree - Tourism and Hospitality Management
Azerbaijan Tourism and Management University
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