Rowaida Al Tal
Dubai-Sports City
Summary
A highly motivated manager, with high skills of managing and contacting team to ensure staff are happy and committed to the work environment and intensive communication skills and PR with all work environments to provide best support and aid from different internal and external work environments, contractors, suppliers, Lessor to magnetize support in various ways, very fast learner, ambitious, and enjoy teamwork, a strong ability to outside of the box problem solving and facing challenges with high emotional intelligence, employees’ and customer satisfaction are priority in work path to provide high performance, thirsty for knowledge and learning new skills.
Overview
15
15
years of professional experience
Work History
Office Supervisor and Branch Manager.
LADS BURGER
01.2022 - 06.2023
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Updated reports, managed accounts, and generated reports for company database.
- Training, conducting, evaluating employee performance and readiness.
- Arranging daily permit by mall management for store maintenance by
the third-party service provider - Marketing supporting, planning and consulting.
- Quality control management in different areas of workflow.
- Providing and dealing and making decision offers, discounts and marketing plans.
- Solve customer's problem, if any, and ensure customer satisfaction.
- Business development and decision making.
- Retrenchment up to 30%.
ISO Consultant Assistant & Internal Auditor to Leb
HR & ISO Consultation
08.2020 - 12.2021
- Served as point of contact for clients regarding follow-up, meeting scheduling and responses to questions.
- Kept detailed notes of all correspondence with clients and updated details in company's computer system.
- Provided excellent service to clients by promoting outgoing demeanor and issue resolution abilities.
- Assistance in trainings to prepare company for ISO auditing.
- Preparing records and insuring quality control according to ISO
- Assistance and collaborating in meetings with companies to
prepare companies for auditing from Bureau-Veritas.
Standards. - Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Created and developed detailed work plans to meet business priorities and deadlines.
Executive Assistant&coordinator Outdoor Sale DEP
EKT Katranji
12.2011 - 07.2019
- Coordinating and following up project team.
- Executive assistance for meetings, third party contacting and arranging meetings, department coordinating with employee, preparing reports for C-managers.
- Entry data and following inventory quality and requisitions and stock waste.
- Invoices release and check entry.
- Account payable and account receivable following up and payments.
- ISO consultation and coordinating for project DEP and preparing records.
- Participating to workshop for quality control and ISO trainings.
- Coordinating outdoor sales DEP and preparing weekly and monthly reports for C manager.
- Established, implemented, and maintained ISO 9001:2008 through defined scope.
- Established, implemented, and maintained OHSAS 18001:2007 through defined scope (Security Systems & Installations.
- Following up customer complaints and solving issue with non-conformity.
Executive Assistant Manager
Fakhri Company for gas and oil
02.2008 - 11.2010
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Developed and maintained automated alert systems for important deadlines.
- Following up sales order and following and distributing employees for delivery to
several customers - Entry check and cash payments
- Weekly and monthly auditing for invoices and payment entries
- Following up customers complaints and solving it with 0 non-conformities
- Quality control management
Education
BBA - Economics
Lebanese University of Business And Economics
Lebanon-HadathCourse - Business Management
MUC University
Beirut Course - General Accounting
Mira Center
Beirut-HamraTraining - ISO 9001:2015 QMS Auditor
H&H
LebanonTraining - Total Quality Management • ISO 9001:2015 Changes
H&H
LebanonTraining - ISO 9001:2015 Foundation & Internal Auditor Traini
H&H
LebanonTraining - BS OHSAS 18001:2007
H&H
LebanonSkills
- Office Supplies and Inventory
- Microsoft Office 365
- Microsoft Visio
- ERP System
- Administration and Operations
- Excellent Multitasking Abilities
- Training and Development
- Calendar Management
- Compliance Protocols
- Workflow Planning
- Service Quality
- Employee Management
- Customer Service Management
- Performance Improvement
- Organizational Skills
Accomplishments
• Reducing expenses 20 to 30% by auditing invoices, new suppliers,negotiating with current suppliers, managing product wasting
• Inventing new product to target different market level.
• Raising profit up to 40%
• Attracting 3rd party companies to offer monthly marketing plans.
• Raising employee performance by conducting training session for team
• Customer complains down to 0%
• Municipality inspection almost 0 non-conformity
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Intermediate (B1)
Timeline
Office Supervisor and Branch Manager.
LADS BURGER
01.2022 - 06.2023
ISO Consultant Assistant & Internal Auditor to Leb
HR & ISO Consultation
08.2020 - 12.2021
Executive Assistant&coordinator Outdoor Sale DEP
EKT Katranji
12.2011 - 07.2019
Executive Assistant Manager
Fakhri Company for gas and oil
02.2008 - 11.2010
BBA - Economics
Lebanese University of Business And Economics
Course - Business Management
MUC University
Course - General Accounting
Mira Center
Training - ISO 9001:2015 QMS Auditor
H&H
Training - Total Quality Management • ISO 9001:2015 Changes
H&H
Training - ISO 9001:2015 Foundation & Internal Auditor Traini
H&H
Training - BS OHSAS 18001:2007
H&H
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