Rowena V. Garcia

Handled different providers insurances and claims.

Provide expert advice and recommendations on appropriate insurance policies, coverage options, and terms.

Assist clients with filing and managing insurance claims, ensuring they receive fair compensation.

Stay informed about complex insurance regulations and protocols and ensure all actions comply with relevant laws and frameworks.

Build and maintain strong relationship with clients, providing ongoing support and guidance.

Managed to over 30 calls assisted in a day.

• Responsible for managing the store’s budget, including expenses such as petty cash and other operational costs.
• Drive and achieve sales targets through effective merchandising, sales strategies and customer engagement.
• Oversee day-to-day store operations including opening and closing procedures, cash handling with adherence to company policies and procedures.
• Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
• Reduced workplace conflicts through effective communication and negotiation skills.
• Coach and motivate individuals within the assigned area to maximize their performance.
• Maintain accurate records of all transactions and generate regular reports.
• Handling of cash, POS system and report of take-in-cash.

• Ensure proper document management of all invoices and payments.
• Maintain accurate records of all accounts payable transactions for the monthly book of accounts.
• Ensure that all expense for the month are posted and accruals are made.
• Coordinated with purchasing department to validate incoming invoices.
• Process compensation for contributors and editors.
• Post all manual checks into the system.
• Assist in the preparation and submission of financial reports as per the required timelines.
• Support all local financial filing requirements as per the assigned timeframes and regulatory requirements (i.e. VAT filings, tax filings).
• Conducted bank reconciliations regularly for accurate record keeping.
• Resolved payment issues promptly, enhanced supplier relationships.

• Oversee and coordinate all functions such as delivery of newspapers all over the regions.
• Provide customer service including readers information, reference and referral assistance in technology.
• Assist internal and external customers in person, telephone or through electronic communication their customer issues, concerns and complaints.
• Worked closely with marketing department on subscription drives, increasing public engagement.
• Attend meetings such as CMAP (Circulation Managers Association of the Philippines) and participate in team activities.

• Oversee department members and provide assistance in making Advertising Billings, SOA and P.O.
• Attending meeting and function as the department representative in newspaper association.
• Managed incoming payments securely from various clients.
• Assessed and updated advertiser profiles to maintain accurate account information.

• Primarily answering phone calls from advertisers.
• Filing of purchase orders from different advertising clients.
• Follow-up payments for the Advertising Placement.
• Making of Statement of Accounts by end of the month and send to respective clients.
• Making collection reports submitted by the different collector from different areas.
• Submitting collections to Accounting Department for balancing.