Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
shoot themed films. Write articles on psychology.
Timeline
Generic
Roxana Niyazova

Roxana Niyazova

Office Administrator And Customer Relationship Coordinator
Dubai,Al Barsha 1

Summary

Personable Office Administrator with 5+ years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver adept at managing workloads while greeting visitors, answering incoming phone calls, and fulfilling staff members' requests. Professional and welcoming in creating an upbeat work environment. Adaptable Office Administrator of background. Willing to take on new tasks with enthusiasm and considered a valuable and gifted team player. Bright Office Administrator with success in supporting staff by providing clerical expertise. Talented in event organizations. Successful at assisting staff with duties beyond those assigned and always willing to pitch in and help. I have 10 years of experience in coordinating projects in the customer service field. I’m a self-motivated person with an individual approach and a results-driven focus, administrative and organizational multi-tasking skills. I have good intentions for excellence in every department entrusted to me and motivate others to do the same. Using good communication skills, quality input, hard work, and thirst for knowledge, I do my best to help the company achieve the peak of success and in turn, add value to the company.

Overview

5
5
Languages
4
4
Certifications
10
10
years of post-secondary education
9
9
years of professional experience

Work History

Office Administrator

Auto Fit Center
Dubai, Dubai
08.2019 - 02.2020
  • Supported by effective correspondence management, document coordination, and customer relationship management.
  • Optimization of office operations by counter methods and processing of customer correspondence and data exchange.
  • Trained new employees in administrative procedures, company policies, and performance standards. Performs office duties including answering the multi-line telephone system, routing delivery service, delivering personnel.
  • Targeted automation of office procedures such as correspondence, record keeping, and online communication. Keeps in touch with a diverse base of customers and representatives, answering inquiries and inquiries by phone or email.
  • Assisted senior management in coordinating travel plans, coordinating special events, and keeping meeting minutes. Monitor and track employee performance, identify and target areas for improvement and further training. Supportive open communication with customers to build positive relationships and provide updates.
  • The storage of physical files and digitized records are organized for easy updating and finding authorized teams. Improve collaboration between teams by preparing meeting materials and clear notes for distribution to third-party messages.
  • Assisted in training temporary staff for special projects, service availability, quality, and efficiency. Correctly written and distributed reports and contracts, audit data before submission to improve accuracy.
  • Supported logistics for programs, events, including room reservations, day preparation, and calendaring. Rewritten meeting minutes for record-keeping and forwarded to senior management. Professionally interact with clients by phone, email, or in-person to provide information and forward it to desired employees.
  • Coordinated communications, registration, maintenance, and other administrative functions of documentation.

Project Coordinator

Violet Studios
Dubai, Dubai
06.2018 - 07.2019
  • Kept projects on schedule by managing deadlines and adjusting workflows as needed.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments. Planned and arranged meetings with external organizations and individuals, enabling all parties to meet and discuss project progress.
  • Daily information tracking; Monitor deadlines for successful project delivery preparing the necessary deliverables such as short clips, photo-shoot results, and decor;
  • Scheduled team’s booking calendar for weddings and events, organized transportation and per diems for the event location;
  • Received the requisition orders and assigned the tasks per team as necessary coordinating the onset process assuring quality deliverables.
  • Collaborated with project owners and team members to set ambitious but achievable goals. Communicated with team members to keep the project on schedule.
  • Coordinated presentations for customers and project members detailing project scope, progress, and results, keeping all entities well-informed of milestones and goals.

Assistant General Manager

"55 Group Business"
Tajikistan , Dushanbe
01.2013 - 05.2018
  • Engaged team members and improved performance by delivering daily updates and conducting meetings to obtain feedback and convey new policies.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
  • Built customer loyalty by devising promotions and products according to customer needs and budget.
  • Oversaw computer database and physical filing systems.
  • Sold memberships and personal training sessions to new customers.
  • Built and strengthened area partnerships to reap benefits such as new revenue channels and enhanced public awareness.
  • Mentored and motivated team members to efficiently achieve challenging business goals.
  • Motivated, trained and disciplined employees to maximize performance.

Office Manager

"55 Group Business"
Tajikistan , Dushanbe
12.2010 - 01.2013
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Managed office operations while scheduling appointments for department managers. Established and developed a highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members. Managed CRM database, including troubleshooting, maintenance, updates, and report generation.
  • Arranged corporate and office conferences for company employees and guests. Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve the overall effectiveness of personnel and activities.
  • Managed budgets, appointment scheduling, employee and event itineraries, and accounts to improve productivity initiatives.
  • Coached new hires on company processes while managing employees to achieve maximum production.

Education

Master of Arts - Artist And Fashion Designer Department

Technological University Of Tajikistan
Tajikistan
08.2005 - 06.2010

Master of Science - Management Department

Institute Of Finance And Economics
Tajikistan
08.2008 - 06.2013

Skills

    Meeting coordination

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Accomplishments

  • Developed and instituted employee training and retention initiative that reduced personnel turnover.
  • Planned and coordinated Co-founder school of Young Entrepreneurs and Founder of a charitable foundation in the city of Tajikistan.
  • Professional coach, facilitator, speaker, was trained in the Association of Women Sciences of Tajikistan.
  • Coordinated 48 special public and private events. Collaborated with a team of Government in the development of a club of young entrepreneurs. was a member of the club of young entrepreneurs of the Republic of Tajikistan with the support of the Government for the development of entrepreneurship.
  • Won a competition among universities in Tajikistan with project art without a shore. Won an international festival for young designers from the CIS countries.

Certification

Business Coach facilitator. UNICEF

Interests

Artistically painting, sculpture Classical music, opera, symphony, foreign literature, psychology, sports, dance, cooking

shoot themed films. Write articles on psychology.

- Thematic videos of a different nature and script creation. Depending on the personality type of the person. This is a personal hobby.

- My articles (scientific project) are devoted to such topics as personality types - psychology. The role of women in society as a mother, daughter, wife, and entrepreneur. Woman and entrepreneurship, family planning and business, low self-esteem - personality types and disclosure, fashion and life. A healthy lifestyle, healthy thinking, and a healthy family climate. Problems of mutual understanding between young people and the older generation.

Timeline

Office Administrator

Auto Fit Center
08.2019 - 02.2020

Project Coordinator

Violet Studios
06.2018 - 07.2019

Assistant General Manager

"55 Group Business"
01.2013 - 05.2018

Office Manager

"55 Group Business"
12.2010 - 01.2013

International competition of young fashion designers. Asian Fashion Designers Association.

05-2009

Master of Science - Management Department

Institute Of Finance And Economics
08.2008 - 06.2013

Painting and arts tutor. Technological University of Tajikistan

08-2008

Master of Arts - Artist And Fashion Designer Department

Technological University Of Tajikistan
08.2005 - 06.2010

Business Coach facilitator. UNICEF

01-2003

Skill trainer, coach Association of Women Sciences of Tajikistan

02-2001
Roxana NiyazovaOffice Administrator And Customer Relationship Coordinator