Roxanne Castillo
Administrative Assistant
Dubai
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Administrative Assistant
Reesha General Trading LLC
Dubai
07.2021 - Current
- Executed record filing system to improve document organization and management.
- Offered technical support and troubleshot issues to enhance office productivity.
- Managing work related to Public Relation Officer, like Visa Processing.
- Created and updated records and files to maintain document compliance.
- Set up conference rooms, technology and materials to facilitate meetings.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Administrative Assistant
Al Aisha General Trading
Dubai
03.2021 - 06.2021
- Monitored outstanding invoices and performed collections duties.
- Executed billing tasks and recorded information in company databases.
- Updated and maintained customer shipping information in Tally Prime Erp 9 for on-time and accurate product delivery and invoice payment.
- Cross-checked purchase order, receiving report and invoice to validate invoice accuracy before payment.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Collected expense log reports and receipts to verify employee reimbursement requests.
- Managed invoicing and payment processing operations.
Cashier
Abu Dhabi Cooperative Society
Abu Dhabi
08.2019 - 11.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Referred to price sheets and special sale bulletins to enter price changes.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Redeemed coupons to discount purchases.
- Utilized POS system to handle customer cash and credit card transactions.
- Answered product questions using knowledge of sales and store promotions.
- Counted money in drawers at beginning and end of each shift.
Cashier
Mercury Drug Corporation
Makati
02.2016 - 01.2019
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Processed customer refunds and exchanges according to established guidelines.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
Pantry Assistant
The New Albergus Inc.,
Quezon City
08.2015 - 12.2015
- Packaged up nonperishable food items for food bank visitors.
- Assisted recipients with voucher interpretation to include type of food and allotted weight.
- Coordinated logistics of distribution trucks to include arrival, distribution area and sign-in procedures.
- Monitored warehouse entry to record deliveries, shipments and movement of stock.
- Distributed vouchers to recipients to use toward food and resale shop products.
Marketing Staff Member
Golden Star Credit Resources Inc.,
Marikina
06.2015 - 08.2015
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Monitored pipelines to track and log status of loans.
Education
Bachelor in Industrial Technology - Major in Food And Service Management
Marikina Polytechnic College
Marikina City 06.2011 - 03.2015
Skills
Administrative support
Office management
Filing and data archiving
Meeting arrangements
Invoice Processing
Attendance record management
Customer and client relations
Documentation and reporting
Mail handling
Time management
Timeline
Administrative Assistant
Reesha General Trading LLC
07.2021 - Current
Administrative Assistant
Al Aisha General Trading
03.2021 - 06.2021
Cashier
Abu Dhabi Cooperative Society
08.2019 - 11.2020
Cashier
Mercury Drug Corporation
02.2016 - 01.2019
Pantry Assistant
The New Albergus Inc.,
08.2015 - 12.2015
Marketing Staff Member
Golden Star Credit Resources Inc.,
06.2015 - 08.2015
Bachelor in Industrial Technology - Major in Food And Service Management
Marikina Polytechnic College
06.2011 - 03.2015