Roxanne Castillo
Administrative Assistant
Dubai
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Administrative Assistant
Reesha General Trading LLC
Dubai
07.2021 - Current
- Executed record filing system to improve document organization and management.
- Offered technical support and troubleshot issues to enhance office productivity.
- Managing work related to Public Relation Officer, like Visa Processing.
- Created and updated records and files to maintain document compliance.
- Set up conference rooms, technology and materials to facilitate meetings.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Administrative Assistant
Al Aisha General Trading
Dubai
03.2021 - 06.2021
- Monitored outstanding invoices and performed collections duties.
- Executed billing tasks and recorded information in company databases.
- Updated and maintained customer shipping information in Tally Prime Erp 9 for on-time and accurate product delivery and invoice payment.
- Cross-checked purchase order, receiving report and invoice to validate invoice accuracy before payment.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Collected expense log reports and receipts to verify employee reimbursement requests.
- Managed invoicing and payment processing operations.
Cashier
Abu Dhabi Cooperative Society
Abu Dhabi
08.2019 - 11.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Referred to price sheets and special sale bulletins to enter price changes.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Redeemed coupons to discount purchases.
- Utilized POS system to handle customer cash and credit card transactions.
- Answered product questions using knowledge of sales and store promotions.
- Counted money in drawers at beginning and end of each shift.
Cashier
Mercury Drug Corporation
Makati
02.2016 - 01.2019
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Processed customer refunds and exchanges according to established guidelines.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
Pantry Assistant
The New Albergus Inc.,
Quezon City
08.2015 - 12.2015
- Packaged up nonperishable food items for food bank visitors.
- Assisted recipients with voucher interpretation to include type of food and allotted weight.
- Coordinated logistics of distribution trucks to include arrival, distribution area and sign-in procedures.
- Monitored warehouse entry to record deliveries, shipments and movement of stock.
- Distributed vouchers to recipients to use toward food and resale shop products.
Marketing Staff Member
Golden Star Credit Resources Inc.,
Marikina
06.2015 - 08.2015
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Monitored pipelines to track and log status of loans.
Education
Bachelor in Industrial Technology - Major in Food And Service Management
Marikina Polytechnic College
Marikina City 06.2011 - 03.2015
Skills
Administrative support
undefinedTimeline
Administrative Assistant
Reesha General Trading LLC
07.2021 - Current
Administrative Assistant
Al Aisha General Trading
03.2021 - 06.2021
Cashier
Abu Dhabi Cooperative Society
08.2019 - 11.2020
Cashier
Mercury Drug Corporation
02.2016 - 01.2019
Pantry Assistant
The New Albergus Inc.,
08.2015 - 12.2015
Marketing Staff Member
Golden Star Credit Resources Inc.,
06.2015 - 08.2015
Bachelor in Industrial Technology - Major in Food And Service Management
Marikina Polytechnic College
06.2011 - 03.2015
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