Roxxanne Mungai
Barista
Dubai,Dubai
Summary
Outgoing and friendly Barista with about 3+ years established experience in providing excellent customer service in the specialty coffee industry. Highly creative in the preparation of gourmet coffee and tea selections as well as innovative in providing new coffee pairings to match the bread and pastry selection of the store.
Overview
4
4
years of professional experience
Work History
Barista
THE HOST CAFE
04.2021 - 06.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Dialed coffee to ensure consistent balance and taste of espresso.
- Mostly handled manual brewing i.e French Press, V60, Chemex,Aero press,Moka pot,Syphon,Cold brew and Kalita.
- Cleaning the station before handing the shift over to the next barista.
- Calibrating the grinder depending on the methods of brewing used.
- Maintaining the FIFO procedure (First in first out).
- Cleaning equipment after and before use.
- Made juices and other espresso based beverages .
Barista
HILTON HOTEL
01.2020 - 02.2021
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned the working stations before and after shifts.
- Ensured that customers get whatever they need in a timely manner.
- Served coffee to clients effectively, with great customer care.
Barista Trainee
SERENA HOTEL UGANDA
02.2018 - 11.2019
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Learnt customer service skills.
- Took orders of drinks ordered by clients and served as prepared by the barista on shift.
- Learnt to make espresso, both single and double shots.
- Helped with the mise en place at the kitchen.
- Learnt some latte art.
- Made the basic beverages and served brand-specific café beverages with focus on speed, quality and consistency.
- Helped clients in choosing suitable pastry for their choice of beverages that increased sales at the cafe.
Education
Bachelor of Commerce - Accounting And Finance
UNIVERSITY OF NAIROBI
NAIROBI,KENYA12.2024
High School Diploma -
ST THERESA'S GIRLS SECONDARY SCHOOL
WAMBA, SAMBURU, KENYA12.2012
Skills
- Great Communication skills
- I have a happy,friendly personality
- Excellent Customer Service Skills I am polite and helpful to customers
- Coffee Knowledge I have the knowledge that can be helpful to both customers and employer
- Attention to detail
- Ability to work as a team with other staff
- Ability to multitask
- Ability to work unsupervised and deliver high quality work
- Good memory when taking orders
- Ability to handle cash properly
Interests
- Mindfulness
- Culinary Mastery
- Travelling
- Learning new cultures
- Gardening and farming
- Coffee Roasting
Courses & Training
MASTERCLASS BARISTA COURSE
August 2022- October 2022
Learnt everything about professionally handling coffee from tree to cup.
Languages
English
Bilingual or Proficient (C2)
Swahili
Bilingual or Proficient (C2)
Timeline
Barista
THE HOST CAFE
04.2021 - 06.2022
Barista
HILTON HOTEL
01.2020 - 02.2021
Barista Trainee
SERENA HOTEL UGANDA
02.2018 - 11.2019
Bachelor of Commerce - Accounting And Finance
UNIVERSITY OF NAIROBI
High School Diploma -
ST THERESA'S GIRLS SECONDARY SCHOOL
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