ROXY CHIMA
Customer Relations Manager
Dubai
Summary
Experienced Customer Relations Manager, bringing Three years of quality performance in customer support supervisory roles in UAE. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Customer Relations Supervisor
Logos International Resources trading LLC
Dubai
09.2019 - Current
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems and following up with potential and existing clients.
- Developed new employees and on-going performance assessment of current employees.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
- Managed customer relations on ongoing basis to maximize customer retention.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Managed department call volume of [Number] calls per day and coordinated department schedules to maximize coverage during peak hours.
- Maintained client files with sales contracts, records of client interactions, client notes and other information.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Created customer support strategies to increase customer retention.
- Maintained statistical database of customers using [Software] for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.
Education
Bachelor of Science - Public Administration
ABIA STATE UNIVERSITY, UTURU
ABIA STATE, NIGERIA 02.2001 - 09.2005
Post Graduate Diploma - International Studies
ABIA STATE UNIVERSITY, UTURU
ABIA STATE, NIGERIA 10.2010 - 06.2012
Skills
International sales support
Creative problem solving
Shipping procedures understanding
Sales expertise
Report preparation
Multi-line phone talent
Administrative support
CRM
Schedule Management
Account updates
Training and mentoring
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Deligence makes a man stand before Kings and not mean men
Timeline
Customer Relations Supervisor
Logos International Resources trading LLC
09.2019 - Current
Post Graduate Diploma - International Studies
ABIA STATE UNIVERSITY, UTURU
10.2010 - 06.2012
Bachelor of Science - Public Administration
ABIA STATE UNIVERSITY, UTURU
02.2001 - 09.2005