Roy Fadel
Dubai
Summary
Dynamic and results-driven Sales/Customer Service individual with a proven track record in the industry. Possessing extensive knowledge of medical knowledge and solutions. Demonstrated ability to build and maintain strong client relationships and effectively communicate technical product and service information. Seeking to leverage expertise and passion for healthcare technology to drive success as a Sales Individual of Medical Equipment.
Overview
4
4
years of professional experience
Work History
Patient Administrator /Salesperson
King's College Hospital London UAE
01.2022 - 02.2023
- Built and maintained strong relationships with existing clients to encourage repeat business and referrals.
- Met or exceeded sales targets set by the clinic's management.
- Delivered excellent customer service, ensuring that clients had a positive experience from the moment they inquired to the completion of their treatment.
- Thoroughly understood all the treatments, procedures, services and products offered by the aesthetics clinic.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Sales Coordinator
Globalis
01.2021 - 01.2022
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Improved productivity by increasing customer communication and responding to feedback.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Compiled client profiles and entered information into operating system.
Assistant Public Relations Manager
Oui Pour La Vie
01.2019 - 12.2020
- Developed and implemented public awareness campaigns to promote the NGO's initiatives and partnerships with hospitals.
- Created engaging and compelling content, including articles, blog posts, and success stories, to showcase the impact of the NGO's projects and highlight collaborations with hospitals.
- Ensured consistent branding across all communication materials and maintain brand integrity in messaging and visual representation.
- Facilitated internal communication within the NGO, ensured that staff members are informed about ongoing projects and relevant updates.
Education
Master of Science - International Hospitality & Tourism Management
Cardiff Metropolitan University
Alpine Center Campus, Athens - Greece04.2018
BBA - Management
Hariri Canadian University
Mechref, Lebanon01.2015
Skills
- Task Prioritization
- Customer Service
- Languages
- Time Management
- Client Support
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Upper intermediate (B2)
Greek
Elementary (A2)
Timeline
Patient Administrator /Salesperson
King's College Hospital London UAE
01.2022 - 02.2023
Sales Coordinator
Globalis
01.2021 - 01.2022
Assistant Public Relations Manager
Oui Pour La Vie
01.2019 - 12.2020
Master of Science - International Hospitality & Tourism Management
Cardiff Metropolitan University
BBA - Management
Hariri Canadian University
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