Royston Mascarenhas
Dubai
Summary
Methodical IT Administrator with 5 years maximizing human and technical resource contributions to optimize business operations. Proponent of integrating emerging technologies to heighten IT activity efficiency. Dedicated to enhancing service outcomes and reducing response times to safeguard consistent IT operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Administrator
Marhaba Lighting Equipment
06.2023 - Current
- Provided timely resolution to diverse IT challenges, enhancing user satisfaction and productivity across organization.
- Demonstrated proactive and solution-oriented approach in troubleshooting desktop and network issues for users, ensuring seamless operations and minimal downtime.
- Successfully implemented cost-effective measures and infrastructure enhancements that minimized downtime while optimizing IT operations.
- Collaborated effectively with various departments to analyze and improve their ERP system and IT file system, providing tailored solutions that enhanced efficiency and integration across organization.
- Developed and documented IT policies and procedures, ensuring compliance with industry regulations and enhancing operational efficiency.
- Led IT support initiatives, ensuring prompt resolution of technical issues for desktop, network, and software applications to maintain high user satisfaction.
- Conducted regular performance evaluations of IT systems and infrastructure, recommending and implementing improvements to align with business objectives.
Oracle Developer
Global Minds Limited
01.2023 - 05.2023
- Created and deployed Wire guard VPN on Amazon Web Services for User connection
- Worked on Oracle SQL Database
- Developed Recruitment Application in Low Code Environment
- Created and Maintained Users in OCI
- Built Low Code Application in Oracle Apex for Users' IT Asset tracking
- Planned, developed and administered disaster recovery plans for database environment to guarantee data integrity.
Senior IT engineer
Golden Globe Hotels Pvt Ltd
02.2021 - 01.2023
- Worked as the senior IT engineer responsible of deploying and implementing Network, Systems for users, and to maintain proper functioning of devices
- Discussed with department to address technical issues, software system design and maintenance.
- Gathered and examined user feedback to improve capacity and functionality of software.
- Configured and deployed the Private LAN connection in the premises
- Installed and maintained IP Camera over the network for 24X7 surveillance
- Deployed Systems for User's in different departments
- Point of sale system configured and deployed in the private network
- Upgradation and patching of IT appliances done to ensure the devices to run with latest security and updates
- Access points deployed in Mesh topology for interconnection of wireless devices
- Attended meetings with clients and users to discuss the IT requirements and provide solutions in timely manner
- Configured and Maintained Sophos Firewall for Network Secuirty
Desktop Engineer
Future Focus Lupin IBM
04.2019 - 11.2020
- Set up and updated equipment for customer use
- Configured VOIP phones according to company standards
- Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or responded to questions
- Engaged end users and answered questions via emails phone, website live chat analyzed hardware and network issues to identify troubleshooting methods needed for quick remediation
- Created support documentation that empowered and enabled user community to extend skills leverage system features and find resolutions to questions without intervention from support team also worked and coordinated with network, server and application team
- Monitored systems in operations and input commands to troubleshoot areas such as production, Packing and warehouse
- Ensure security and privacy of network and computer system
- Worked on IPC and PLC troubleshooting PLC and IPC validation for document evidence
- Worked on Cisco switch and routers
Network And supprt Engineer
OPSPL Goa
06.2018 - 12.2018
- Troubleshooting of Network Issues faced of network devices I.e Routers Switches
- Crimping of cables Interconnecting of Network devices
- Troubleshooting of software related issues
- Configuring and deployment of Wireless Access points
- Monitoring Client server
- Installed and deployed Systems for developers to work with
- Configured load balancer
- Created virtual application servers
Education
Engineering - Computer engineering
Agnel Polytechnic
Verna Goa06.2018
Diploma - Networking and Hardware- IP Gates
IP- Gates
Madgaon, GA04.2018
Skills
- Having good technical background
- Incident Management
- Ability to provide instant solutions to IT
- Hardware troubleshooting
- Attention to detail
- Patch management
- IT Asset Management
- Strong understanding of operation tasks
- Good technical documentation skills
- Ability to co-ordinate with vendors
- Good communication to non-technical audience
Certification
- Microsoft Certified Professional (MCP) – January 2019 MCP 70-410 - Installing and configuring Servers
- Oracle Cloud Infrastructure - January 2023
- Udemy Certification AWS Certified Cloud Practitioner
Timeline
IT Administrator
Marhaba Lighting Equipment
06.2023 - Current
Oracle Developer
Global Minds Limited
01.2023 - 05.2023
Senior IT engineer
Golden Globe Hotels Pvt Ltd
02.2021 - 01.2023
Desktop Engineer
Future Focus Lupin IBM
04.2019 - 11.2020
Network And supprt Engineer
OPSPL Goa
06.2018 - 12.2018
Engineering - Computer engineering
Agnel Polytechnic
Diploma - Networking and Hardware- IP Gates
IP- Gates
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