KIRUBEL KIFLE TADESSE
DUBAI,UAE
Summary
Dedicated and customer focused cabin crew member with 9 years of experience ensuring safety, comfort ,and satisfaction of passengers aboard flights. Skilled in delivering exceptional service with a warm and welcoming demeanour, while adhering to airline policies and procedures. Organised and adaptable person with strong communication, persuasion and multitasking abilities. Delivers high levels of product and service sales through knowledgeable and consistent customer advice. Proactive in prospecting for new customers and addressing customer requirements.
Overview
23
23
years of professional experience
Work history
Sales Representative
Tabussam medical and laboratory equipments supply
Dubai, UAE
01.2022 - Current
- Built lasting relationships with clients through customer service interactions.
- Helped resolve client problems quickly with superior customer service.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Utilized various sales techniques to develop relationships with customers and drive sales.
- Collected and processed payments.
- Used consultative sales approach to understand and meet customer needs.
Sales Executive
NOOR AL SAMA AUTO SOLUTIONS
DuBAI, U.A.E
10.2020 - 12.2021
- Built focused new client networks, growing business opportunities and increasing revenue possibilities.
- Collaborated with management to review and approve profitable, beneficial customer contract terms.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Fostered positive relationships with customers to enhance loyalty and retention.
CABIN CREW
EMIRATES AIRLINES
Dubai, UNITED ARAB EMIRATES
05.2011 - 08.2020
- Followed company regulations and rules promoting safe environment for both passenger and employees.
- Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain highest levels of on-board security.
- Administered first aid on passengers experiencing medical emergencies.
- Followed company regulations and rules promoting safe environment for both passengers and employees.
- Attended workshops and training sessions in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Maintained high standards of cleanliness and personal appearance, promoting sense of professionalism and passenger confidence in crew.
- Answered passengers' questions and provided solutions to issues when arose during flights.
Restaurant Manager
ADDIS ABABA RESTAURANT
SHARJAH, UNITED ARAB EMIRTAES
01.2009 - 04.2011
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Interacted positively with customers while promoting hotel facilities and services.
- Oversaw continuous customer service delivery by setting and maintaining high-quality standard.
- Quickly identified problem situations and skilfully resolved incidents to satisfaction of involved parties.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Sales agent
Ayat Real Estate
ADDIS ABABA, ETHIOPIA
02.2006 - 11.2008
- Maintained up-to-date knowledge of industry trends, consumer behaviour and competitor activity to develop effective sales initiatives.
- Coordinated appointments with prospective buyers to showcase houses.
- Used proven sales and negotiation abilities to achieve optimal sale and rental prices.
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
Sales Representative
Micro Sun and Solution
ADDIS ABABA, ETHIOPIA
09.2002 - 12.2005
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Maximizing business potential by providing excellent customer service
- Helped resolve client problems quickly with superior customer service.
- Maximizing business potential by providing excellent customer service and ensuring client retention.
- Consistently achieved against personal goals and to improve overall company sales performance.
Education
Diploma of Higher Education - Marketing management
St Marryuniversity
ADDIS ABABA, ETHIOPIA06.2006
Skills
- Communication and Interpersonal
- Decision-making
- Positive attitude
- Product/service knowledge
- Strategic thinking and planning
- Networking
- Adapt To Diverse Groups
- Market Awareness
- Sales Trends
- Collaboration and Teamwork
- Training and development
Languages
Amharic
Native language
English
Advanced
C1
nationality
Ethiopian
Timeline
Sales Representative
Tabussam medical and laboratory equipments supply
01.2022 - Current
Sales Executive
NOOR AL SAMA AUTO SOLUTIONS
10.2020 - 12.2021
CABIN CREW
EMIRATES AIRLINES
05.2011 - 08.2020
Restaurant Manager
ADDIS ABABA RESTAURANT
01.2009 - 04.2011
Sales agent
Ayat Real Estate
02.2006 - 11.2008
Sales Representative
Micro Sun and Solution
09.2002 - 12.2005
Diploma of Higher Education - Marketing management
St Marryuniversity