Ruba Fathi Moued

• Debt Collection and Account Management
  Effectively recovered outstanding payments from account holders, with a particular focus on overdue and difficult-to-collect debts, utilizing strategic and persistent methods such as continuous follow-up via phone calls and professional email communication.
• Customer Database Management
  Created and maintained a comprehensive, well-organized database of all customers and their financial records, ensuring accuracy and ease of access.
• Contract and Purchase Order Verification
  Reviewed customer contracts and purchase orders to ensure all required information was accurate, complete, and properly documented.
• Customer Relationship Management
  Preserved customer trust and satisfaction throughout the collection process without negatively affecting ongoing operations or business relationships.
• Data Confidentiality
  Handled sensitive customer financial data with utmost confidentiality and in accordance with company policies and data protection regulations.
• Professional Communication
  Maintained a professional, persuasive, and respectful tone during all interactions with customers related to payment collection.
• Technical Proficiency
  Demonstrated strong proficiency in Microsoft Excel and Word to support efficient documentation, reporting, and analysis of customer accounts.
• Teamwork and Resilience
  Worked collaboratively with team members to achieve common goals, while remaining calm and effective under pressure and in high-demand situations.

Company Overview:
The center provides a wide range of government-related services, including transactions for the Ministry of Labor, Immigration services, and Emirates ID applications.

Key Responsibilities:

• Transaction Processing & Invoicing
  Ensured accuracy in issuing invoices for all government-related service transactions, in compliance with relevant requirements and procedures.
• Customer Service & Front Desk Management
  Welcomed and assisted customers in a professional and friendly manner, guiding them through the required processes and ensuring a smooth experience.
• Information & Documentation Support
  Provided customers with all necessary information and documentation related to their applications and services.
• Client Communication & Representation
  Acted as a key point of contact for customers, effectively representing the center and its values through clear and courteous communication.
• Feedback & Complaint Handling
  Collected customer feedback, suggestions, and complaints, and ensured timely reporting to the management team for resolution and service improvement.

• High-Volume Call Handling
  Efficiently managed a large volume of inbound calls in a fast-paced and dynamic call center environment while maintaining high standards of service quality.
• Professional Call Response
  Answered phone calls with professionalism and courtesy, ensuring clear communication and a positive customer experience.
• Customer Query Resolution
  Responded to client inquiries with patience and respect, delivering accurate information and support in a polite and well-mannered manner.

• Receiving Compliance Documents from Customers
  Collected and reviewed compliance documentation submitted by customers to ensure adherence to company policies and regulatory requirements.
• Filling Out New Purchase Order Forms
  Accurately completed purchase order forms and coordinated with relevant departments to facilitate timely procurement processes.
• Handling Incoming Calls
  Answered incoming phone calls, addressed customer inquiries, and directed calls to appropriate departments while maintaining a high standard of professionalism and customer service.