Ruba Yousef
Dubai,UAE
Summary
To obtain a challenging post at your reputable organization that will utilize both my educational background and professional experience to contribute to the organization's noble and humanitarian goals and simultaneously provide excellent opportunities for career development and personal growth. An aspiring team worker, hardworking, assertive and dedicated professional who wants to meet the challenges posed in the industry and to contribute towards the growth of the organization along with self-motivation.
Overview
10
10
years of professional experience
Work history
Retention & Sales Manager
Derby Group
03.2024 - Current
- Coordinated promotional campaigns to boost brand visibility.
- Achieved increased customer satisfaction by implementing innovative sales strategies.
- Improved bottom-line results with meticulous budget control.
- Drove revenue growth by identifying and capitalizing on emerging market trends.
- Drove revenue growth by identifying and capitalising on emerging market trends.
- Sculpted a high-performing sales culture through regular motivation sessions and reward schemes.
- Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
- Developed robust client relationships for improved business growth.
- Implemented training programmes, improving team performance levels.
- Propelled company towards achieving set KPIs and goals through comprehensive strategic planning and execution.
Public relations and media coordinator ( WGS )
C Zone
02.2025 - 02.2025
- Be responsible for distributing and publishing various forms of media content, including interviews, articles, video segments, photographs, infographics, etc.,
- to local and regional media outlets. Schedule all media interviews with spokespeople representing projects managed by C-Zone.
- Compile a list of anticipated news stories related to projects managed by C-Zone.
- Create a catalog of news stories disseminated to local and regional media outlets.
- Coordinate with key stakeholders before the launch of events and activities overseen by C-Zone, facilitating exclusive interviews with select media outlets.
- Monitor media coverage pertaining to projects managed by C-Zone.
- Generate a comprehensive report at the conclusion of each project overseen by C-Zone, encompassing all media coverage obtained.
- Develop content under the direct supervision of the manager for use on various social media platforms.
- Undertake any other related deliverables as C-Zone may reasonably require
Public relations and media coordinator ( 1B)
C Zone
01.2025 - 01.2025
- Be responsible for distributing and publishing various forms of media content, including interviews, articles, video segments, photographs, infographics, etc.,
- to local and regional media outlets. Schedule all media interviews with spokespeople representing projects managed by C-Zone.
- Compile a list of anticipated news stories related to projects managed by C-Zone.
- Create a catalog of news stories disseminated to local and regional media outlets.
- Coordinate with key stakeholders before the launch of events and activities overseen by C-Zone, facilitating exclusive interviews with select media outlets.
- Monitor media coverage pertaining to projects managed by C-Zone.
- Generate a comprehensive report at the conclusion of each project overseen by C-Zone, encompassing all media coverage obtained.
- Develop content under the direct supervision of the manager for use on various social media platforms.
- Undertake any other related deliverables as C-Zone may reasonably require
Customer Experience & Survey Team Leader
Emirates Integrated Telecommunications Company "du"
, UAE
08.2021 - 03.2024
- Directed team up to 20 of Customer Experience Representatives, in order to achieve unit score card, deliver feedback on their KPIs, understand and anticipate complex cases, explain processes, and help them develop their skills
- Work besides Customer Experience and Marketing management to review over all campaigns results, improve processes, products, point of sales experience and tools
- Build study case on monthly combined feedback form customers & team members then present it to management
Public relations and media coordinator
C Zone
01.2024 - 01.2024
- Be responsible for distributing and publishing various forms of media content, including interviews, articles, video segments, photographs, infographics, etc.,
- to local and regional media outlets. Schedule all media interviews with spokespeople representing projects managed by C-Zone.
- Compile a list of anticipated news stories related to projects managed by C-Zone.
- Create a catalog of news stories disseminated to local and regional media outlets.
- Coordinate with key stakeholders before the launch of events and activities overseen by C-Zone, facilitating exclusive interviews with select media outlets.
- Monitor media coverage pertaining to projects managed by C-Zone.
- Generate a comprehensive report at the conclusion of each project overseen by C-Zone, encompassing all media coverage obtained.
- Develop content under the direct supervision of the manager for use on various social media platforms.
- Undertake any other related deliverables as C-Zone may reasonably require
Team Leader - Telemarketing
Emirates Integrated Telecommunications Company "du"
06.2020 - 08.2021
- Directed team up to 15 of Telesales Representatives, in order to hit their individual & department sales targets
- Assist the sales manager & commercial teams with sales campaigns strategy development and implementation to assure target delivery and increase the revenue
- Prepare and deliver sales campaigns reports, team members KPI scores and updates on mission-related objectives to management
Quality Assurance Analyst
Emirates Integrated Telecommunications Company "du"
06.2018 - 06.2020
- Participate in the development of call monitoring style, call evaluation criteria to deliver best practices
- Monitor calls and report data and trends to the team leaders & management
- Manage and organize calibration sessions for call center employees
- Gather and track individuals and team progress using a quality tracking data management system and provide feedback to the team leader and supervisors in the call center
Senior Telesales Specialist
Emirates Integrated Telecommunications Company "du"
10.2017 - 05.2018
- Contacting potential or existing customers to inform them about a offers, products or services
- Providing support to less experienced Sales Representatives as needed
- Resolve existing customer's issues/complaints (as needed) in a timely and professional manner to maintain customer loyalty
TV Presenter
Al Ruwad TV Channel "RBC TV"
07.2016 - 01.2017
- Responsible for introducing and hosting programs, reading news, interviewing people and reporting events
- Responsible for writing interview & programs scripts and content
- Presenter Live On social Media platform
Administrative Assistant
American University in the Emirates
05.2015 - 06.2016
- Provides administrative support to an academic teaching department by providing, scheduling appointments, meetings, reports and other documents as requested
- Assists students by determining who can best provide information needed by the student, providing basic and initial assistance to students with questions about classes, registration and provide general orientation to new students
- Extending my support and experience to university Media Center by manage news media & social media projects by create attractive and useful content & design for students
Education
Bachelor Degree - Media & Mass Communication
American University in the Emirates
Green belt six sigma - Business
Wise Learning
Dubai 02.2025 - 04.2025
Skills
- COMMUNICATION
- PROBLEM SOLVING
- TEAM ORIENTED
- LEADERSHIP
- ANALYTICAL
- Results-Oriented
- Processes development
- Revenue generation
- Leadership management
- Operability and commitment
- Ability to motivate staff and maintain good relations
Languages
Arabic
English
Timeline
Public relations and media coordinator ( WGS )
C Zone
02.2025 - 02.2025
Green belt six sigma - Business
Wise Learning
02.2025 - 04.2025
Public relations and media coordinator ( 1B)
C Zone
01.2025 - 01.2025
Retention & Sales Manager
Derby Group
03.2024 - Current
Public relations and media coordinator
C Zone
01.2024 - 01.2024
Customer Experience & Survey Team Leader
Emirates Integrated Telecommunications Company "du"
08.2021 - 03.2024
Team Leader - Telemarketing
Emirates Integrated Telecommunications Company "du"
06.2020 - 08.2021
Quality Assurance Analyst
Emirates Integrated Telecommunications Company "du"
06.2018 - 06.2020
Senior Telesales Specialist
Emirates Integrated Telecommunications Company "du"
10.2017 - 05.2018
TV Presenter
Al Ruwad TV Channel "RBC TV"
07.2016 - 01.2017
Administrative Assistant
American University in the Emirates
05.2015 - 06.2016
Bachelor Degree - Media & Mass Communication
American University in the Emirates
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