RUBEN UMALI JR.
Dubai
Summary
Dynamic and reliable professional with a proven track record at Casa San Pablo, excelling in organization and customer service. Skilled in managing multi-line phone systems and optimizing schedules, enhancing team efficiency. Committed to delivering exceptional experiences while maintaining high standards in food preparation and service. Eager to bring strong time management and adaptability to new challenges.
Overview
2
2
years of professional experience
Work History
Receptionist
Casa San Pablo
San Pablo City Laguna, Philippines
06.2024 - 07.2025
- Greeted visitors and clients, ensuring a welcoming atmosphere and prompt service.
- Managed multi-line phone system, routing calls efficiently to appropriate departments.
- Scheduled appointments and meetings, optimizing calendar usage for team members.
- Maintained front desk area organization, enhancing professionalism and accessibility of information.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Service Crew/ Barista
Cafe Landia
San Pablo City Laguna, Philippines
11.2023 - 06.2024
- Prepared high-quality coffee beverages following standard recipes and customer preferences
- Maintained cleanliness and organization of workspace, ensuring compliance with health standards
- Provided exceptional customer service, addressing inquiries and resolving issues promptly
- Operated espresso machines and coffee grinders efficiently to meet customer demands
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Service Crew
Max’s Restaurant
Philippines
03.2023 - 10.2023
- Provided exceptional customer service by promptly addressing inquiries and resolving issues.
- Operated cash register efficiently, handling transactions accurately and maintaining balanced drawers.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Worked well with teammates and accepted coaching from management team.
- Assisted in food preparation, ensuring compliance with health and safety standards for quality assurance.
Education
Bachelor of Science - Hotel And Restaurant Services
STI College
San Pablo City Laguna Philippines05-2025
Bachelor of Science - Tourism And Hospitality Management
Pamantasan Ng Lungsod Ng San Pablo
San Pablo City Laguna, Philippines06-2024
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Food Preparation & Basic Cooking
- Restaurant and Kitchen Operations
- POS and Cash Handling
- Table Setting & Food Serving
- Time Management & Flexibility
- Friendly, Hardworking, and Reliable Willing to relocate and learn new skill
Hobbies
- Basketball
- Cooking
- Travelling
- Motorcycling
Languages
English
Upper intermediate (B2)
Tagalog
Bilingual or Proficient (C2)
Timeline
Receptionist
Casa San Pablo
06.2024 - 07.2025
Service Crew/ Barista
Cafe Landia
11.2023 - 06.2024
Service Crew
Max’s Restaurant
03.2023 - 10.2023
Bachelor of Science - Hotel And Restaurant Services
STI College
Bachelor of Science - Tourism And Hospitality Management
Pamantasan Ng Lungsod Ng San Pablo