Rubi Kumari
Sharjah
Summary
To be a part of an organization where I can fully utilise my skills and make a significant contribution to the success of the employer and at the same time my individual growth. Experienced Lead Associate with strong problem-solving and leadership abilities, eager to drive operational excellence, deliver results, and support team success in a dynamic work environment.
Overview
6
6
years of professional experience
Work History
Lead Associate (eBay)
Ttec India
Ahmedabad, Gujrat
10.2021 - 11.2022
- Oversaw eBay ROW operations, ensuring adherence to compliance policies and enhancing operational integrity.
- Addressed negative buyer feedback and implemented targeted improvements, enhancing seller reputation and customer satisfaction.
- Maintained high seller ratings through excellent customer service
- Trained and mentored new team members on eBay best practices, fostering a knowledgeable and effective team.
- Ensured timely response to eBay inquiries and feedback
- Investigated account issues and communicated with eBay support
- Processed returns and refunds, adhering to company guidelines
Customers service representative (eBay)
Ttec India
Ahmedabad, Gujrat
01.2019 - 09.2021
- Resolved customer queries on eBay listings, purchases, and returns, enhancing customer satisfaction
- Address payment and transaction issues, ensuring timely resolutions
- Handled escalated disputes with professional communication, ensuring effective resolution and maintaining customer trust
- Processed refund and replacement requests per eBay guidelines
- Guided users through account setup and troubleshooting on eBay platform, improving user experience
- Educate users on eBay protection policies and safe transactions
Customer service representative (HDFC life Insurance Process)
Concentrix
Vishakhapatnam, Andhra Pradesh
05.2017 - 01.2019
- Managed inbound customer queries for HDFC life Insurance products, ensuring accurate and timely responses
- Addressed policyholder concerns regarding policy details and premium payments, enhancing customer satisfaction
- Guided customers through claim filing and documentation processes
- Facilitated customer understanding of surrender processes for insurance policies, providing clear guidance.
- Provided accurate product information and policy options to prospects
Education
B.Sc. - Math, Physics & Chemistry
St. Joseph’s College for Women
VisakhapatnamXIIth -
Kendriya Vidyalaya No 1
VisakhapatnamXth -
Kendriya Vidyalaya No 2
KochiSkills
- Microsoft Office
- Standard computer applications
- Continuous improvement
- Adaptability
- Quick learner
- Time management
- Organisational skills
- Public speaking
- Team leadership
- Training
- Performance monitoring
- EBay e-commerce operations
- EBay platform expertise
- Customer relationship management
- Client engagement
Accomplishments
- Super Talented Achiever, 2018-03-31, Concentrix
- Best Customer Service Representative, 2020-12-31, eBay
- Best Customer Service Representative, 2021-12-31, eBay
Languages
English
Hindi
References
Vaquar Shaikh, Senior HR Manager, vaquar.shaikh@ttec.com, +919879551159, India
Personal Information
Date of birth : 08 June 1995
Marital : Married
Husband’s name : Uttam Kumar
Gender : Female
Nationality : Indian
Languages known : English & Hindi
Timeline
Lead Associate (eBay)
Ttec India
10.2021 - 11.2022
Customers service representative (eBay)
Ttec India
01.2019 - 09.2021
Customer service representative (HDFC life Insurance Process)
Concentrix
05.2017 - 01.2019
B.Sc. - Math, Physics & Chemistry
St. Joseph’s College for Women
XIIth -
Kendriya Vidyalaya No 1
Xth -
Kendriya Vidyalaya No 2