Summary
Overview
Work History
Education
Skills
Timeline
Generic

RUBY PAGUIRIGAN

San Ramon

Summary

An enthusiastic team player with 20+ years' experience in banking, committed to professionalism and highly organized, with attention to detail, My objective is to ensure and build on a career-oriented job where I can enhance my knowledge and contribute to the growth of the company.

Head Teller successfully displaying customer-first mentality while interacting with customers. Understanding and empathetic communicator adept in connecting with others to meet banking needs.

Detail-oriented team player with strong organizational skills. Ability to handle multiple transactions simultaneously with a high degree of accuracy.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Head Teller position. Ready to help team achieve company goals.

Overview

20
20
years of professional experience

Work History

Retail Cosmetics Sales Beauty Advisor - Clinique

Macy's
07.2023 - Current
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Applied makeup and skincare products to customers following guidelines to enable testing of brand.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Trained new staff in product knowledge and customer service protocols.
  • Actively promoted store events and promotions to encourage customer participation and drive sales growth.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

RETAIL ASSOCIATE

ROSS STORES, INC
05.2023 - Current
  • Assists Customers in any way necessary - is register-trained, and answers customer questions in a polite and knowledgeable manner
  • Maintains a high level of awareness and accuracy when handling bankable tenders
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Demonstrates a sense of urgency to efficiently perform the role.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.

HEAD TELLER

EMIRATES NBD - DUBAI, UAE
07.2006 - 10.2022
  • Implement compliance and control procedures to ensure that all transactions are processed as per procedural requirements
  • Supervise a team of tellers to ensure that all the transactions originated from them are valid, accurate and within approval limits and any excess or shortage of cash are explained and reported appropriately
  • Ensure that periodic reports and reconciliations are completed in a timely and accurate manner to safeguard against possible frauds or losses
  • Ensure that service is delivered as per the standards to meet customer expectations.
  • Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
  • Oversaw currency shipments and deposits while adhering to strict safety guidelines.
  • Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
  • Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.

BANK TELLER

WORLD PARTNERS BANK - PHILIPPINES
07.2004 - 04.2006
  • Handling teller functions including overall monitoring in the capacity of senior teller and perform tasks
  • Process all transactions to meet procedural and control standards
  • Follow established rules, procedures and regulations and checks work for completeness and accuracy.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Reconciled cash drawer and resolved discrepancies.
  • Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
  • Assisted customers with banking needs and inquiries.

Education

BACHELOR OF SCIENCE IN PSYCHOLOGY -

CENTRO ESCOLAR UNIVERSITY
05.1991

Skills

  • Finacle Software
  • Quaestor Software
  • Personable attitude
  • Problem solving and critical thinker
  • Accuracy and attention to detail
  • Customer service focus
  • Training and mentoring
  • Ability to work under pressure
  • Flexibility and Adaptability
  • Staff Training and Development
  • Cash Drawer Balancing
  • Customer Service
  • Teller Support
  • Deals with different Currency Exchange
  • Anti-Money Laundering regulations
  • Check Verification

Timeline

Retail Cosmetics Sales Beauty Advisor - Clinique

Macy's
07.2023 - Current

RETAIL ASSOCIATE

ROSS STORES, INC
05.2023 - Current

HEAD TELLER

EMIRATES NBD - DUBAI, UAE
07.2006 - 10.2022

BANK TELLER

WORLD PARTNERS BANK - PHILIPPINES
07.2004 - 04.2006

BACHELOR OF SCIENCE IN PSYCHOLOGY -

CENTRO ESCOLAR UNIVERSITY

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RUBY PAGUIRIGAN