Ruby Aileen Mejia
Dubai
Summary
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Experienced: Project Coordinator committed to close customer collaboration for optimal expectation management and partnership cultivation. Determined, reliable and dedicated to team success. Customer service representative with over 5 years of experience in telephone customer service, including sales, tech support and customer care. Efficient: Adept at handling various calls on a daily basis, while consistently resolving costumers’ issues in a short time span.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Project Coordinator
Pharmaceutical Solutions DMCC
09.2019 - Current
- Participate in project design meetings and propose improvements if necessary
- Evaluate potential problems and technical hitches and develop solutions
- Plan and manage team goals, project schedules and new information
- Supervise current projects and coordinate all team members to keep workflow on track
- Manage project-related paperwork by ensuring all necessary materials are current, properly filed and stored
- Direct project correspondences by preparing and reviewing project agreements, proposals and emails
- Communicate with clients to identify and define project requirements, scope and objectives
- Adhere to budget by monitoring expenses and implementing cost-saving measures
- Maintain records for correspondence and documentation in relation to established business projects, contracts, and those in progress
- Solve any project/contract-related problems that may arise with other parties and internally with the company itself
- Maintain excellent working relationships with clients and ensure their needs are met
- Create, prepare, review and edit project plans
- Provide advice and guidance to the different teams relating to the project
- Posting updates of the companies Social Media Accounts
- Coordinated presentations for customers and project members to detail project scope, progress and results.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Created job files for each project and maintained current data in each file.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Sent newsletters and bulletins using MailChimp and dotmailer.
- Photocopied, distributed and emailed documents to project managers.
Customer Service Representative
Microsoft Save and Retention
05.2015 - 04.2019
- Answers and explained to customers about the charges on their accounts
- Explained to customers the status of their subscription
- Develop new strategies for customer retention activities
- Respond to customer queries and address service complaints in a timely manner
- Suggested a new tactic to keep the customers not to cancel their services
- Analyze customer feedbacks and develop new techniques to ensure customer retention
- Receive source data such as customers name, address, phone numbers and credit card information and enter data into various customer service software
- Perform refunds, exchanges and adjust billing
- Provided features and benefits of the products to retain customers.
Customer Service Representative
Sutherland Global Services
08.2013 - 04.2015
- Handles 40+calls daily with duties including signing up new customers, retrieving customers data or order, presenting relevant product information, and making sales
- Conversational in English (able to meet all customer service requirements with English speakers)
- Memorized entire line of company products & services, including prices and special discounts
- Persuade customers to listen to sales pitches and consider making upsell purchases
- Work as part of the sales team to drive positive company sales results
- Help customers register online and process their orders
- Check product availability for customer orders and order or restock items if necessary, to satisfy the customer
- Communicate with customers about their orders, including any delays or changes in delivery
- Provide excellent customer services and ensure customer satisfaction
- Build positive working relationships with customers for repeat businesses
- Make sales calls to existing and new customers for business growth
- Provided technical support for customers on a wide range of company products
- Remain cool during heated exchanges with irate customers and reach a peaceful resolution.
Education
Bachelor of Science - Information Technology
06.2009 - 03.2013
- Elected President for NSTP1267 DA Class in A.Y 2009-2010
- Elected Fourth Year Representative for CITE SC in A.Y 2012-2013
High School Diploma -
06.2005 - 03.2009
- Special Science Class
Skills
Excellent computer skills - Computer literateundefined
Timeline
Project Coordinator - Pharmaceutical Solutions DMCC
09.2019 - Current
Customer Service Representative - Microsoft Save and Retention
05.2015 - 04.2019
Customer Service Representative - Sutherland Global Services
08.2013 - 04.2015
University of Pangasinan - Bachelor of Science, Information Technology
06.2009 - 03.2013
Mangaldan National High School - High School Diploma,
06.2005 - 03.2009
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