Rubylyn Santos
Summary
Compassionate Health Care Assistant with strong skills in patient care and support. Skilled in administering medication, assisting with daily living activities, and providing emotional support to patients. Demonstrated ability to work collaboratively with healthcare teams to ensure high-quality care and improve patient outcomes, committed to maintaining a safe and clean environment for patients.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administration Manager
KHI Technical Services L.L.C.
11.2018 - Current
- Supervised administrative staff, training and developing team to enhance skills and performance.
- Coordinated facility management tasks, ensuring a safe and productive workplace for all employees.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across the workforce.
- Managed organisational resources to fulfil administrative and operational needs while adhering to budgetary guidelines and maintaining quality and schedule.
- Kept up-to-date with all organisational changes and business developments, adjusting administrative processes to meet evolving needs.
- Handled confidential documents and communications with discretion, ensuring compliance with privacy regulations.
- Negotiated contracts with vendors and service providers to achieve cost reductions while maintaining quality.
- Set up business contracts, obtained signatures and processed paperwork.
- Checked equipment invoices and addressed queries and issues promptly.
- Assessed staff performance through close monitoring of individual KPI target achievements.
- Monitored office inventory supplies with excellent attention to detail and purchased required new material within budgetary constraints.
- Acted as point of escalation for internal and external customers, addressing issues and resolving queries to keep smooth-running operations.
- Prepared financial reports, budgets, and expense claims to support management in financial planning.
Heath Care Assistant (OJT)
Medstar
10.2025 - 12.2025
- Assisted patients with daily personal care tasks, including bathing, dressing, and toileting, promoting dignity and comfort.
- Provided quality personal care, such as dressing and bathing, while maintaining respect and sensitivity.
- Documented care provided, ensuring accurate and up-to-date records were kept.
- Built strong, trusting relationships with patients by providing continuous support and delivering the best possible care.
- Maintained a clean and hygienic environment in patient areas, adhering to infection control protocols.
- Helped patients with bathing, meal assistance, toileting and mobility support.
- Ensured comfort and safety by maintaining clean and hygienic living environments for patients.
- Supported patients with nutrition and hydration needs, ensuring they received appropriate meals and assisting with feeding when necessary.
- Assisted with daily living activities, promoting independence amongst elderly clients.
- Engaged in respectful communication, respecting the dignity of those in care.
- Changed bed linen and washed patient clothes regularly, maintaining proper hygiene standards.
- Provided emotional support and companionship to patients, enhancing their mental well-being and overall quality of life.
- Supported residents with mobility issues, using equipment safely to aid movement.
- Enhanced patient mental well-being by delivering compassionate care and fostering a positive atmosphere.
- Positioned and transported patients in wheelchairs or on movable beds.
- Established friendly rapport with patients to promote positive health and well-being.
- Facilitated patient mobility through assistance with walking, transfers, and use of mobility aids, preventing falls and promoting independence.
- Monitored patient health, behavioural and physical changes, promptly reporting concerns to ward supervisor.
- Communicated effectively with patients, families, and healthcare professionals to ensure high-quality care coordination.
- Applied principles of safeguarding and protection in all interactions, recognising and reporting any concerns about patient welfare.
- Responded promptly to patient call bells and requests for assistance, prioritising patient safety and satisfaction.
- Maintained excellent patient relationships by going the extra mile to attend to their needs and provide ongoing support.
- Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
- Monitored and recorded vital signs, contributing to health assessments and care plans.
Education
NVQ Level 3 - Continuing Care Assistant Training Programme
The Expat Insider Training Institute L.L.C.
Al Rigga, Deira, Dubai UAE01-2025
Certificate of Higher Education - Certified Nursing Assistant & Caregiver
Newton Training Center
Burjuman, Dubai, UAE01-2024
Basic Food Safety & Hygiene
Al Danah Institute for Environmental Health & Safe
01-2024
Bachelor of Arts - Major in Public Administration
Batangas State Univeristy
Batangas City, Philippines01-2004
Skills
- Vitals monitoring and recording
- Activities of Daily Living
- Mobility assistance
- Compassionate care
- Patient mobility assistance
- Patient care
- Safeguarding knowledge
- Calm under pressure
- Empathy and compassion
- Team leadership
- Safety compliance
- Patient safeguarding
- Confidentiality understanding
- Food Hygiene
- Elderly care
Languages
English
Proficient
C2
Certification
- Health and Safety Institute (HSI : Basic life
support and Adult first Aid. (12-07-2025) - Dubai Heart Safe City CPR & AED Course Dubai Health Authority (DHA) (16-05-2026 -15-05-2028)
- Basic Life Support (American Safety & Health Institute)
(20-10-2024 - 19-10-2026)
- Basic Food Safety & Hygiene (18-03-2024)
Dubai, U.A.E.
Interests
- Volunteering
- Caring for elderly family members
- Community involvement
- Reading healthcare articles
- Fitness and wellness activities
- Team sports
- Cooking and nutrition
Accomplishments
I am a dedicated professional with Healthcare Assistant experience at Medstar Hospital, supported by NVQ Level 3 training, DHA License, and valid CPR & AED certification. I have also contributed as a volunteer with Dubai Corporation for Ambulance Services and other community initiatives in the UAE, strengthening my commitment to patient care and emergency support.
Alongside my healthcare background, I bring 19 years of extensive experience in Administration, Executive Assistance, and Document Control within major project management and consultancy companies in Dubai, UAE.
This diverse background has developed my strong organizational, communication, and multitasking abilities, along with a high standard of professionalism in both healthcare and corporate environments.
Timeline
Heath Care Assistant (OJT)
Medstar
10.2025 - 12.2025
Administration Manager
KHI Technical Services L.L.C.
11.2018 - Current
NVQ Level 3 - Continuing Care Assistant Training Programme
The Expat Insider Training Institute L.L.C.
Certificate of Higher Education - Certified Nursing Assistant & Caregiver
Newton Training Center
Basic Food Safety & Hygiene
Al Danah Institute for Environmental Health & Safe
Bachelor of Arts - Major in Public Administration
Batangas State Univeristy