Accomplished professional with a proven track record in diverse roles, including a pivotal position at St. Martin De Porres Charity Hospital. Excelled in enhancing customer satisfaction and nurturing trusted relationships, demonstrating key skills in communication and reliability. Achieved significant improvements in client interactions, underpinned by a friendly and approachable demeanor, alongside expertise in quality assurance and customer service.
Hi, I’m
Ruby Rosa Casimiro
Abu Dhabi,AZ
Summary
Overview
25
years of professional experience
Work History
Private Family Employer
Nanny
03.2022 - 09.2024
Job overview
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported child in play activities, meals, and snacks, hygiene and socialization.
- Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
Private Family Employer
Family Nanny
09.2020 - 02.2022
Job overview
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Managed children's schedules and transportation to school, appointments, and extracurricular activities, optimizing their daily routines.
St. Martin De Porres Charity Hospita
Switchboard Operator/Medical Receptionist
03.2010 - 03.2018
Job overview
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
- Announced important information and emergency notifications over PA system.
- Managed multi-line phone system and pleasantly greeted patients.
One Global Contact Center
Call Center Representative
01.2006 - 12.2007
Job overview
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Quality Assurance roles and responsibilities includes call monitoring and providing actionable insights.
- Through monitoring, a QA analyst gathers information to improve agent performance in the contact center.
- As the QA team monitors the customer interactions, they use evaluation forms to capture insights from these interactions.
Conceptu Nuevo International Inc./Tintorreto
Sales Associate
01.2000 - 01.2001
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assist an average of 25 customers per day in finding or selecting items, and providing recommendations which have generated an additional revenue
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Caregiver CourseHavens Touch Caregiving Center
No Degree
11.2007
University Overview
Central Colleges of The PhilippinesManila, Philippines
Bachelor of Science from Computer Secretarial
10.1996
University Overview
Skills
- Patience and understanding
- Friendly
- Reliability and Trustworthiness
- Approachable
Timeline
Nanny
Private Family Employer
03.2022 - 09.2024
Family Nanny
Private Family Employer
09.2020 - 02.2022
Switchboard Operator/Medical Receptionist
St. Martin De Porres Charity Hospita
03.2010 - 03.2018
Call Center Representative
One Global Contact Center
01.2006 - 12.2007
Sales Associate
Conceptu Nuevo International Inc./Tintorreto
01.2000 - 01.2001
Caregiver Course
No Degree
Central Colleges of The Philippines
Bachelor of Science from Computer Secretarial
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