Ruby Rose Vicenio Fajardo
Senior Operation's Assistant / Customer Service Executive
Dubai
Summary
To work with a reputed organization in a position where I can develop and utilize my versatile skill set, add demanded value to the organization I work for and thus to prove my worth. I am seeking a challenging position with an organization which is rapidly expanding and gives career advancement. I would like to hold a position where I could use the knowledge gained during the course of my previous job and education.
Overview
23
23
years of professional experience
2
2
Languages
Work History
Senior Operation's Assistant
Smart Technical System
Dubai
06.2019 - Current
- Company Overview:
- Ensured accurate record-keeping through diligent maintenance of databases and files pertaining to all aspects of operations.
- Contributed to the successful execution of organizational goals by supporting strategic planning initiatives within the operations department.
- Provided exceptional customer service while addressing client concerns promptly and professionally.
- Established strong relationships with vendors and suppliers, negotiating favorable terms that ultimately resulted in cost savings for the organization.
- Enhanced team productivity by providing training and mentorship to junior Operations Assistants.
Senior Operation’s Assistant
Steinweg Sharaf FZCO
Dubai
09.2014 - 04.2018
- Company Overview: Is set-up in 1996, Steinweg-Sharaf FZCO, is a joint venture company between Rotterdam-based C
- Steinweg Handelsveem, and The Sharaf Group in Dubai
- Working as a senior operation’s assistant where main course involved over looking and executing jobs pertaining to imports & exports shipment
- Also worked as a customer service executive (Export) where main course involved attending to customer’s queries & inquiries and to make sure quotations are sent to customers before the deadline
- Have knowledge in SAP (System Application and Product)
- Handle Customer’s enquiries by attending it promptly and respond timely to customers' freight inquiries
- Coordinating and monitoring air/ sea import and export shipments
- Updating customers with shipment status
- Updating of shipment reports to the management
- Arrange and Coordinate Import/Export shipping matters according to customers' requirements
- Work closely with overseas offices / agents / various carriers / co-loaders and vendors to support timely receipt and delivery of shipments
- Preparation of customs declarations / passing bill of entry through Dubai Custom’s web portal
- Timely billing to customers on all completed jobs
- Foster and maintain customer relationship
- Monitor and co-ordinate import and export shipments
- Handling and preparation of shipping documents (eg: delivery order/ billing of lading, invoice, arrival notice and others)
- Is set-up in 1996, Steinweg-Sharaf FZCO, is a joint venture company between Rotterdam-based C
- Steinweg Handelsveem, and The Sharaf Group in Dubai
Senior Operation’s Assistant
TTL Shipping & Logistics
Dubai
01.2013 - 08.2014
- Company Overview: It is five years old shipping & logistics company based in Jebel Ali Free Zone has offices in four different locations in Dubai
- It also has five offices in India & one office in Afghanistan
- Working as a senior operation’s assistant where main course involved over looking and executing jobs pertaining to imports & exports shipment
- Also worked as a customer service executive (Export) where main course involved attending to customer’s queries & inquiries and to make sure quotations are sent to customers before the deadline
- Based on the proficiency & efficiency in my job the management, as a token of recognition confirmed me (three months) before the completion of my probation period with AED
- 2500 increment in my salary
- Process Import/Export shipments and the corresponding shipping documentations
- Perform duties related to document preparation and traffic coordination required to correctly process Import/Export shipments in a cost-efficient manner
- Develop and maintain excellent service to internal and external customers at all times
- Reply to customers' inquiries in a clear, concise and timely manner
- Coordinate sea freight shipments and transport arrangement
- Book service with co-loaders for import/export and transshipment
- Prepare billings / raising invoices
- Process Import / Export declarations and custom clearance
- Work closely with internal departments to coordinate customer's shipment
- Troubleshoot shipment issues
- Liaise and coordinate with carriers/customers/suppliers/vendors & other overseas offices/agents and sales department
- Handle full range of Sea Import & Export documentations
- Monitor and following up for all incoming shipments
- Build good relationship with clients and ensure overall satisfaction
- Coordinate sea freight shipments and transport arrangements
- Handle Import / Export customs declarations as well as COO and other applicable forms & documentation
- Build and maintain good rapport with customers and colleagues
- Perform duties related to document preparation and traffic coordination required to correctly process Import/Export shipments in a cost-efficient manner
- Provide excellent and timely customer service by pro-actively informing clients of the status of their shipments
- Handling any other ad-hoc duties
- It is five years old shipping & logistics company based in Jebel Ali Free Zone has offices in four different locations in Dubai
- It also has five offices in India & one office in Afghanistan
Customer Service and Sea Freight Operations Executive
Motherlines Shipping
Dubai
11.2010 - 10.2012
- Handle Customer’s enquiries by attending it promptly and respond timely to customers' freight inquiries
- Coordinating and monitoring air/ sea import and export shipments
- Updating customers with shipment status
- Updating of shipment reports to the management
- Arrange and Coordinate Import/Export shipping matters according to customers' requirements
- Work closely with overseas offices / agents / various carriers / co-loaders and vendors to support timely receipt and delivery of shipments
- Preparation of customs declarations / passing bill of entry through Dubai Custom’s web portal
- Timely billing to customers on all completed jobs
- Foster and maintain customer relationship
- Monitor and co-ordinate import and export shipments
- Handling and preparation of shipping documents (eg: delivery order/ billing of lading, invoice, arrival notice and others)
- Arranging and coordinating for transportation / trucking
- Liaise with consignee / shipper on import and export shipments’ arrangements
- Send / fax arrival notice to consignee and arrange collection / delivery of cargoes
- Data entry and other assignments
- Based on the proficiency & efficiency in my job the management, as a token of recognition confirmed me (three months) before the completion of my probation period with AED
- 2500 increment in my salary
Cashier
Little Ceasar Pizza
Cabanatuan
11.2001 - 11.2003
- Enter purchases into cash register to calculate total purchase price
- Accepts cash, cheques or bank cards for payment and completes transaction according to established procedures
- Maintains sufficient amount of change in cash register
- Balance cash drawer & receipts, documents from discrepancies
- Assists in other areas of the store, such as shelf stocking
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Greet customers entering establishments
- Maintain clean and orderly checkout areas
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Bachelor of Science - business administration, Marketing
Skills
- Excellent written and verbal communication skills
- Strong attention to detail
- Strong leadership skills
- Great follow-up skills, customer service skills, and a positive attitude
- Ability to handle multiple tasks and prioritize work in order to maintain required productivity levels
- High energy level and creative problem-solving ability and desire to take on responsibility is key to providing our customers with the required level of service
- Ability to lead and motivate a team
- Demonstrated initiative and the ability to work effectively under pressure
Personal Information
- Available: As soon as possible
- Passport Number: P6531897A
- Date of Birth: 07/07/79
- Gender: Female
- Driving License: In the process to apply
- Marital Status: Married
- Visa Status: Visit Visa
Additional Qualifications
Well Versed with MS Office.
Timeline
Senior Operation's Assistant
Smart Technical System
06.2019 - Current
Senior Operation’s Assistant
Steinweg Sharaf FZCO
09.2014 - 04.2018
Senior Operation’s Assistant
TTL Shipping & Logistics
01.2013 - 08.2014
Customer Service and Sea Freight Operations Executive
Motherlines Shipping
11.2010 - 10.2012
Cashier
Little Ceasar Pizza
11.2001 - 11.2003
Bachelor of Science - business administration, Marketing
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