RUCHI ADHIKARI
Bur Dubai,UAE
Summary
Highly skilled professional with extensive customer service, documentation, and email management expertise. Proficient in LMS updating, and administrative support, Demonstrates exceptional ability to deal with multicultural clientele and excels in interpersonal communications. Adept at meeting facilitation and possesses strong knowledge of Microsoft applications including MS Word, MS Excel, MS PowerPoint, and MS Outlook. Committed to leveraging skills to enhance organizational efficiency and client satisfaction.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Administrative Officer
Learners University College
Dubai, U.A.E
01.2022 - 01.2025
- Served as a central point of contact for students, guiding them on academic, personal, and administrative matters to enhance their overall experience.
- Resolved conflicts by mediating disputes and fostering a respectful and inclusive campus environment
- Collaborated closely with academic departments, faculty, and administrative units to proactively identify and resolve student needs.
- Managed student records with accuracy, ensuring compliance with privacy laws and university policies
- Coordinated daily academic interactions with students and instructors
- Effectively communicated with students through multiple channels, sharing important updates, reminders, and key academic deadlines.
- Collected and analysed student feedback to assess the effectiveness of support services, and drive continuous improvement.
- Managed incoming and outgoing correspondence for prompt distribution and response
- Maintained accurate student records in the Learning Management System
Customer Service Supervisor
West Zone
Business Bay
12.2019 - 12.2021
- Providing best customer service in Business Bay Branch
- Maintaining monthly, weekly, and daily transaction records
- Maintaining and dealing with clients/customers (client relationship)
- Strategising key areas for business development in Trading Distribution and Retail
- Handling complete Admin work of the Branch
- Answering calls and transferring to the concern employee
- Greeting the visitors and clients
- Supervising Cashiers and stockers on the floor
Admin Cum HR Assistance
MCDONALD'S
Mumbai
12.2018 - 08.2019
- Handling complete Admin work
- Answering calls and transferring them to the concerned departments/employee
- Looking after the administration and assisting the HR in all day-to-day activities
- Handling the day-to-day trackers like Stationary, Employee database, Uniform data, Insurance, Transportation
- Assisting in HR activities like interview scheduling, interview coordination
- Acting as Document Controller, like scanning and saving the data and filing them
- Maintaining the Petty cash and keep the required bills and submitting to the accounts department
- Keeping the track of all the documents
- Supervising Driver and receptionist activities
- Looking after the office decorum
- In Mumbai
Office Executive
ICICI Bank
Mumbai
09.2017 - 12.2018
- Company Overview: in Mumbai
- Preparing Power Point Presentations
- Providing Telephone Customer service
- Checking of documents submitted by customers
- Receiving customer calls to solve the queries (credit card related)
- Verifying the information given by the customer for credit card application
- In Mumbai
Education
HSC - Science
HOLY FAMILY JR. COLLEGE
Mumbai 01.2016 - 12.2016
Bachelor of Science - Biology
VIVA COLLEGE MUMBAI UNIVERSITY
Mumbai 01.2019 - 12.2019
SSC -
ST. STAINSLOUS INTERNATIONAL SCHOOL
Mumbai 01.2014 - 12.2014
Skills
- Customer Interaction Skills
- Documentation Management
- Email Organisation and Prioritisation
- Learning management system updating
- Office Administration
- Multicultural Client Interaction
- Microsoft Office Suite Expertise
Languages
English
Hindi
Marathi
Accomplishments
- Receive the Employee of the Month award for November 2024.
- Receive the Employee of the Year award for November 2023.
Timeline
Administrative Officer
Learners University College
01.2022 - 01.2025
Customer Service Supervisor
West Zone
12.2019 - 12.2021
Bachelor of Science - Biology
VIVA COLLEGE MUMBAI UNIVERSITY
01.2019 - 12.2019
Admin Cum HR Assistance
MCDONALD'S
12.2018 - 08.2019
Office Executive
ICICI Bank
09.2017 - 12.2018
HSC - Science
HOLY FAMILY JR. COLLEGE
01.2016 - 12.2016
SSC -
ST. STAINSLOUS INTERNATIONAL SCHOOL
01.2014 - 12.2014
Similar Profiles
Komal AgarwalKomal Agarwal
Admissions Counselor at Learners University CollegeAdmissions Counselor at Learners University College
NORA MONINE GRAVESNORA MONINE GRAVES
Regional Director at University of Maryland Global Campus, University of Maryland University College, UMUCRegional Director at University of Maryland Global Campus, University of Maryland University College, UMUC
Tara MaxwellTara Maxwell
Daycare/Preschool Teacher at Tara's Little LearnersDaycare/Preschool Teacher at Tara's Little Learners