RUCHI KALIA
DUBAI,UAE
Summary
Prepared Operations Coordinator ready for a new position where excellent project management and logistics coordination skills can be properly utilised. Expertise in developing and implementing marketing strategies. Adept at training and supervising a staff of FOUR employees. Friendly and understanding with a flexible schedule.
Diligent OPERATIONS COORDINATOR bringing ONE years of experience in operations, production management, organizational development and team building within diverse industries. Proficient in planning, coordinating and executing successful production strategies. Adept at improving operational stability, efficiency and profitability. Team-minded individual works well with senior stakeholders and effectively prioritize tasks.
Professional project management specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organization skills to delivers projects in timely manner.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Operations Coordinator
Shipping & forwarding company
Dubai, UAE
06.2022 - Current
- Work directly with shipping lines , agents for delivery order and BL exchange letter.
- quoting key clients and getting the confirmations.
- Inform our clients for rates and other details regarding import shipments.
- Maintaining day to day records.
- knowledge about the transit shipments and dubai shipments
- Track and trace the shipments on daily basis.
- Awareness of market strategies and latest pricing.
- Resolve all import shipments related issues on urgent basis.
- Plan and schedule the best services and routing for shipping of goods to ensure timely arrival of the shipments.
- online container bookings for shipping lines.
- Coordination with customs team and accounts team regarding all the jobs.
- Knowledge of Sea / air imports and cargo handlings.
- Handling all FCL and LCL shipments.
- Track scheduling through network transportation providers.
- Coordination's with shippers transportations, shipping lines for smooth flow of the shipments from origin to destination to meet customer requirement.
- Customs documentations (dubai and sharjah ) shipments.
- Computerized warehouse and inventory management.
- Coordination with our destinations agents for the smooth delivery of cargo.
- Customers complaints handling , finding root cause analysis & proposed corrective actions.
- Arranging customs clearance as per the instructions from the customers.
- Arranging transportation and coordination till the shipment delivered to consignee.
- Handover daily complete jobs to accounts for invoicing.
Assistant Manager
Food industry
Jalandhar, India
12.2014 - 02.2022
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created engaging, appealing merchandise displays to motivate impulse purchases and improve revenue.
- Trained staff on best practices to achieve optimal productivity.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
- Highlighted individual and team accomplishments and made recommendations on new and impactful methods of recognition.
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
Education
Bachelor of Arts -
Gurunanak dev university
Amritsar, Punjab, India 11.2016 - 05.2021
OFFICE AUTOMATIONAL DIPLOMA -
ENGAGE TECH INTERNATIONAL INSTITUTE
JALANDHAR, PUNJAB , INDIA 05.2014 - 04.2015
Skills
- Logistics coordination
- Process implementation
- Risk management
- Process improvement strategies
- Change management
- Resource planning and allocation
- Maintenance planning
- Profit and loss analysis
- Kaizen
- Product inspections
- High-pressure environments
- Solutions development
- Advertising
- Communication improvements
Languages
Punjabi
Fluent
Hindi
Fluent
English
Advanced
HOBBIES
- Singing
- Reading books
- Painting
- Art and craft
- internet using
Timeline
Operations Coordinator
Shipping & forwarding company
06.2022 - Current
Bachelor of Arts -
Gurunanak dev university
11.2016 - 05.2021
Assistant Manager
Food industry
12.2014 - 02.2022
OFFICE AUTOMATIONAL DIPLOMA -
ENGAGE TECH INTERNATIONAL INSTITUTE
05.2014 - 04.2015
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