Ruchika Sharma
Dubai
Summary
Results-driven Sales Manager with over 9 years of experience in business development and compliance within the insurance and tourism sectors. Proven track record in team leadership and strategic planning, complemented by a Master’s in Commerce with honors in Accountancy. Currently pursuing CMA US certification to further enhance expertise. Dedicated to leveraging comprehensive skills to propel growth and navigate complex market challenges.
Overview
10
10
years of professional experience
Work History
Compliance Administrative and Training Manager
Insta Tourism LLC
Dubai
02.2022 - Current
- Modified and enhanced existing programs after analyzing training requirements.
- Executed enhancements in training procedures to reach targeted goals.
- Consulted with senior leaders to develop and execute strategy and provide regular updates.
- Provided coaching and mentorship programs for staff members.
- Conducted periodic risk assessments to identify potential areas of non-compliance.
- Evaluated physical and digital records to determine potential risk and check compliance with guidelines.
- Conducted compliance training programs and issued regular memos detailing compliant work practices to promote employee awareness of company policies.
- Kept up-to-date records of developments in legislation to maintain and implement compliance programs and inform employees of changes to company policy.
Senior Corporate Agency Manager
HDFC LIFE INSURANCE LTD
Delhi
07.2018 - 02.2021
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Business Development Manager
Exza E-Solutions PVT Ltd
Delhi
10.2016 - 11.2017
- Identified potential clients, built relationships, and negotiated contracts.
- Maintained a database of existing customers and prospective leads.
- Created presentations to attract new business opportunities.
- Collaborated with marketing team members to design promotional materials.
- Analyzed customer feedback to identify areas for improvement in products and services offered.
- Provided training to sales staff on effective communication techniques when dealing with clients.
- Collaborated with internal teams for successful execution of projects.
- Implemented CRM strategies to improve customer engagement and retention.
Assistant Sales Manager
Future Generali India Life Insurance LTD
Guwahati
12.2014 - 07.2016
- Managed a team of sales representatives by providing guidance, training, and support.
- Conducted weekly and monthly meetings to review progress against goals and objectives.
- Resolved escalated customer inquiries or complaints in a timely manner.
- Provided technical advice or assistance regarding product features or specifications.
- Assisted in developing selection criteria for interviewing candidates.
- Scheduled or conducted new employee orientations.
Education
Master of Commerce - Accounts Honors
Guwahati University
Assam India01-2014
Skills
- Approachable Mindset
- Attentive Listening
- Team-Oriented Approach
- Adapt to Challenging Work Environments
- Client Relationship Management
- Interpersonal Communication Skills
- Analyze financial markets and develop trading strategies
- Monitor and execute trades in real time
- Research and analyze economic and market trends
- Stay up to date on financial news and events
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Compliance Administrative and Training Manager
Insta Tourism LLC
02.2022 - Current
Senior Corporate Agency Manager
HDFC LIFE INSURANCE LTD
07.2018 - 02.2021
Business Development Manager
Exza E-Solutions PVT Ltd
10.2016 - 11.2017
Assistant Sales Manager
Future Generali India Life Insurance LTD
12.2014 - 07.2016
Master of Commerce - Accounts Honors
Guwahati University
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