Ruchir Teraiya

TIGER BAR STOCK EXCHANGE (Unique Sports Bar), AL JADAFF

• Collaborated closely with executive chef to develop innovative seasonal menus that attracted new clientele.
• Established a culture of continuous improvement by encouraging staff feedback on processes, menu items, and customer interactions.
• Concept creator and operations lead for an innovative stock-exchange-themed bar with live dynamic pricing
• End-to-end operational execution of high-volume, event-driven nightlife concepts
• Strong expertise in F&B revenue optimization, compliance, team leadership, and tech-enabled operations

BATLIWALA & Co.(Bombay-Parsi Irani Café & Bar Concept), BUSINESS BAY

• Led end-to-end operations for a heritage-inspired Bombay-Parsi Irani café & bar, ensuring authentic brand storytelling while meeting modern hospitality benchmarks.
• Spearheaded concept development and execution, translating traditional Irani café culture into a commercially viable, upscale dining experience in Dubai.
• Managed pre-opening and launch operations, including SOP creation, staff recruitment, training, mock services, menu roll-outs, and soft-opening readiness.
• Designed and implemented service SOPs aligned with Irani café hospitality, balancing nostalgia-driven service with efficiency for high footfall operations.
• Oversaw menu engineering and pricing strategy for food, beverages, and special menus (brunch, festive, NYE), ensuring profitability without compromising authenticity.
• Coordinated cross-functional teams (kitchen, service, bar, procurement, finance, HR, marketing, engineering) to ensure seamless daily operations.
• Controlled operational costs, inventory, and wastage, optimizing vendor negotiations and procurement planning for both heritage ingredients and premium products.
• Led staff training and culture building, ensuring team alignment with the brand's Bombay-Parsi ethos, service language, and guest engagement standards.
• Reduced food, liquor and supply costs 10% by implementing standards and inventory control.

CLUB MOKSHA & PAHADI RESTAURANT

Operational Management

• Oversee daily F&B operations, ensuring smooth and efficient service across all outlets.
• Develop and implement standard operating procedures (SOPs) to enhance efficiency and service quality.
• Monitor inventory levels, supply chain, and procurement to optimize costs and reduce waste.

Team Leadership & Training:

• Recruit, train, and manage F&B staff, fostering a high-performance team culture.
• Conduct regular staff training on customer service, food safety, and operational excellence.
• Motivate and mentor team members to enhance productivity and job satisfaction.

Customer Service & Guest Experience:

• Ensure exceptional dining experiences by maintaining high service standards.
• Address guest feedback and resolve complaints in a professional and timely manner.
• Implement innovative service strategies to enhance guest satisfaction and loyalty.

Financial Management & Cost Control:

• Manage budgets, forecasts, and financial performance of F&B operations.
• Analyze sales reports and identify opportunities for revenue growth.
• Optimize food and beverage costs while maintaining quality standards.

Compliance & Safety:

• Ensure compliance with health, safety, and hygiene regulations (e.g., HACCP, local food safety laws).
• Conduct regular audits to maintain cleanliness and operational safety.
• Implement sustainability initiatives to minimize environmental impact.

Menu Development & Innovation:

• Collaborate with chefs and bar managers to develop innovative menus.
• Stay updated on industry trends and incorporate new food & beverage offerings.
• Ensure menu pricing aligns with market trends and profitability goals.

BAR BAAR FREESTYLE KITCHEN & BAR, Al Jadaff, Dubai

THE PERMIT ROOM, Burdubai, Dubai

ONE1 CLUB, Shaikh Zayed Rd, Dubai

• Improved customer satisfaction by implementing new food and beverage service standards.
• Coordinated special events such as private parties or corporate gatherings to enhance overall revenue generation opportunities within the establishment.
• Fostered strong relationships with vendors, ensuring timely deliveries of products needed for daily operations.
• Cultivated a positive work environment that supported employee retention efforts alongside professional development initiatives.
• Maintained compliance with local health department regulations through regular inspections and staff training sessions.

• Company Overview: We have achieved the fastest growing franchise award in Gujarat and sold 17 Franchises within 1 and half year
• Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
• Determined business plan, mission statement, and vision.

Responsible for ensuring a smooth and efficient passenger experience at the airport. They handle check-in, boarding, baggage services, and customer inquiries while maintaining airline policies and high service standards.

• Assist passengers with check-in, seat assignments, and boarding procedures.
• Handle baggage check-in, lost & found, and delayed baggage claims.
• Address customer inquiries, complaints, and special assistance requests.
• Ensure compliance with airline policies, security, and safety regulations.
• Provide exceptional customer service to enhance the passenger experience.
• Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.

• Company Overview: Ground Handling Agency of Emirates airlines, Fly Dubai, Qatar airways, Air Arabia and all leading international airlines at SVP international airport.
• Collaborated with other departments to ensure smooth operations and effective coordination during critical incidents.

• SOUQ BISTRO & GRILLS, Thaltej, Ahmedabad
• NAUTANKI THE GOURMET, IIM Rd, Ahmedabad
• MAYAN RESTAURANT, Vijay Cross Rd, Ahmedabad
• Generated new business with marketing initiatives and strategic plans.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.

• Company Overview: GHA of Emirates airlines, Fly Dubai, Qatar airways, Air Arabia and all leading international airlines at SVP international airport

• Enhanced guest satisfaction by promptly addressing concerns and resolving issues.

• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

• Company Overview: Handling agent of Indian Airlines, Air India, Singapore Airlines & Malaysia Airways