Ruchir Teraiya

CLUB MOKSHA & PAHADI RESTAURANT

Operational Management

• Oversee daily F&B operations, ensuring smooth and efficient service across all outlets.
• Develop and implement standard operating procedures (SOPs) to enhance efficiency and service quality.
• Monitor inventory levels, supply chain, and procurement to optimize costs and reduce waste.

Team Leadership & Training:

• Recruit, train, and manage F&B staff, fostering a high-performance team culture.
• Conduct regular staff training on customer service, food safety, and operational excellence.
• Motivate and mentor team members to enhance productivity and job satisfaction.

Customer Service & Guest Experience:

• Ensure exceptional dining experiences by maintaining high service standards.
• Address guest feedback and resolve complaints in a professional and timely manner.
• Implement innovative service strategies to enhance guest satisfaction and loyalty.

Financial Management & Cost Control:

• Manage budgets, forecasts, and financial performance of F&B operations.
• Analyze sales reports and identify opportunities for revenue growth.
• Optimize food and beverage costs while maintaining quality standards.

Compliance & Safety:

• Ensure compliance with health, safety, and hygiene regulations (e.g., HACCP, local food safety laws).
• Conduct regular audits to maintain cleanliness and operational safety.
• Implement sustainability initiatives to minimize environmental impact.

Menu Development & Innovation:

• Collaborate with chefs and bar managers to develop innovative menus.
• Stay updated on industry trends and incorporate new food & beverage offerings.
• Ensure menu pricing aligns with market trends and profitability goals.

• BAR BAAR FREESTYLE KITCHEN & BAR, Al Jadaff, Dubai
• THE PERMIT ROOM, Burdubai, Dubai
• ONE1 CLUB, Shaikh Zayed Rd, Dubai

• Company Overview: We have achieved the fastest growing franchise award in Gujarat and sold 17 Franchises within 1 and half year

Responsible for ensuring a smooth and efficient passenger experience at the airport. They handle check-in, boarding, baggage services, and customer inquiries while maintaining airline policies and high service standards.

• Assist passengers with check-in, seat assignments, and boarding procedures.
• Handle baggage check-in, lost & found, and delayed baggage claims.
• Address customer inquiries, complaints, and special assistance requests.
• Ensure compliance with airline policies, security, and safety regulations.
• Provide exceptional customer service to enhance the passenger experience.

• Company Overview: Ground Handling Agency of Emirates airlines, Fly Dubai, Qatar airways, Air Arabia and all leading international airlines at SVP international airport.

• SOUQ BISTRO & GRILLS, Thaltej, Ahmedabad
• NAUTANKI THE GOURMET, IIM Rd, Ahmedabad
• MAYAN RESTAURANT, Vijay Cross Rd, Ahmedabad

• Company Overview: GHA of Emirates airlines, Fly Dubai, Qatar airways, Air Arabia and all leading international airlines at SVP international airport

• Enhanced guest satisfaction by promptly addressing concerns and resolving issues.

• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

• Company Overview: Handling agent of Indian Airlines, Air India, Singapore Airlines & Malaysia Airways