Rudra Prakash Chaturvedi
Lead - ITOM/ITSM
Abu Dhabi,UAE
Summary
Lead of the Governance, Platform and Operations squad in Micro Focus SM/ITOM, within the Enterprise Management Practice. Managed the Agile development and operations team, which is responsible for designing, testing and maintaining client's SM/ITOM platform and automations. With 13+ years of IT Experience, oriented towards Strategic consulting and Thought partnership. Focused on Customer experience, Business process design and Implementation.
Overview
5
5
Certificates
6
6
years of post-secondary education
13
13
years of professional experience
2
2
Languages
Work History
Lead and Solution Architect
LTIMindtree
Abu Dhabi , United Arab Of Emirates
06.2020 - Current
- Work with LTIMindtree shared services partner and more than 25 different client's functional teams to simplify and improve Enterprise Management Solutions by analyzing processes and leading the team designing, testing and maintaining client's ITOM/ITSM platform.
- Develop complex execution strategies and analyze, design and document matters pertaining to Governance, Platform and Operations squad in Micro Focus ITSM/ITOM platform.
- Analyze, design, plan, configure and upgrade software in accordance with client's needs.
- Work with business and operations support team to automate ITSM process workflows for ticketing system ( Micro Focus Service Manager {formerly known as HPSM} ) and Micro Focus Enterprise Monitoring tools.
- Ability to master new technology and anticipate innovations to help the team develop, standardize and deploy large-scale IT systems, programs and applications.
- Facilitate workshops with business operations and prioritize road map development.
- Provide effective leadership and guidance to team members located onsite and offshore.
Lead Solution Architect
L&T Infotech Pvt. Ltd.
Diegem, Belgium
04.2019 - 06.2020
- Developed and successfully delivered detailed ERP JDEdwards scheduled jobs (15K+in Production) migration plan from Tidal to Control M for medical devices/pharmaceutical client (Johnson & Johnson Medical Devices).
- Identified migration impact of all proposed changes.
- Participated in regular development meetings and high-level strategic meetings with client and team, planned under Agile development model.
- Collaborated to establish proper architecture review and governance process to ensure compliance to established road map for managed services.
- Owned architecture of migrated Enterprise jobs, validity of migration processes and overall support operations.
- Managed team of lead consultants and architects for domain.
- Liaising with key stakeholders and system integration partners
- Maintained control over solutions development life cycle parallel to project's software and development life cycle.
Solution Architect
L&T Infotech Pvt. Ltd.
Bangalore, Karnataka
06.2018 - 04.2019
- Worked on architecture domains like JD Edwards application, data, and technology and ensured that these align with organization's standards for European Oil, Gas and Energy Company and Medical Devices/Pharmaceutical Company.
- Worked with end users to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
- Managed over 10 ERP applications and 3K+ ERP Scheduled jobs with team of 7 people.
- Worked with client's post-implementation on user testing, debugging, support and maintenance.
- Developed and delivered technical training designed to enable and educate JD Edwards Enterprise One Application Users.
- Guided and influenced existing partners on recommended upgrades and enhancements to integrated solutions
Senior JDE Consultant
L&T Infotech Pvt. Ltd
Bangalore(India), Nynashamn(Sweden), Chester(United Kingdom), Gravesend(United Kingdom)
12.2014 - 06.2018
- For reputed Oil, Gas and Energy petroleum client of Europe developed and delivered complex Delivery Ticket Printing integration interface at one of client's biggest refinery UK.
- Integrated between JDE and 3rd Party truck loading system (Weighbridge) to avoid manual, hand-written delivery tickets for client
- This integration not only reduced refinery's traffic office efforts by 10% but saved time and considerable cost by implementing cost-saving initiatives that addressed long-standing problems
- Primary role as integration architect, developer and coordinator between Client and 3rd Party (Weighbridge).
- Traveled to client site UK to facilitate Go Live of these crucial projects Integration
- Designed and owned architecture of integration and verification of FAT/SAT Testing scenarios
- Trained traffic office users and drivers at Refinery regarding new integration and delivery ticket prints
- Involved in Brand development and Marketing.
- Worked on architecture domains like JD Edwards application, data, and technology and ensured that these align with organization's standards
Senior Applications Engineer
Oracle India Pvt. Ltd
Bangalore, India, India
07.2013 - 12.2014
- Project involved development and support of more than 20 global JD Edwards Enterprise One applications.
- Worked as Enterprise/Customer Relationship Management (CRM) architect.
- Extensively involved in working with product strategy team of Oracle and testing team and giving Demos of developed module to respective stakeholders.
- Other project role included process management.
Applications Engineer
Oracle India Pvt. Ltd
Bangalore, India
11.2010 - 06.2013
- Support development for JDEdwards Enterprise One product, Oracle India Development Center (IDC), Bangalore.
- Participated in Sales Order application performance enhancement activity for pharmaceutical client, improving transaction processing by almost 50%.
- Managed global/product level change requests for applications related to CRM modules (Sales Order and Finance).
- Managed JDE Support Teams, Communication and Capacity Building.
- Manage priorities and task distribution for JDE CRM Support team.
Software Engineer
GAVS Technologies Pvt. Ltd
Chennai, India
11.2009 - 11.2010
- Developed managed E-Commerce Portal and more than 3 modules for Amerijet International Airlines.
- Areas of focus were Secured login access, Dynamic data population, Client-side validations.
- Worked closely with client and internal stake holders for requirement gathering, development and UAT.
- Developed Web-Based e-commerce application using asp.net.
- Adjusted design parameters to boost performance and incorporate new features.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
Education
Master of Technology (M. Tech) - Information Technology
International Institute of Information Technology
Bangalore, Karnataka, India 07.2007 - 07.2009
Bachelor of Technology (B. Tech) - Electronics And Communication Engineering (ECE)
GLA Institute of Technology & Management
Mathura, Uttar Pradesh 07.2003 - 07.2007
Skills
Strong ability to write functional specifications, peer training
undefinedCertification
LTI's ILeadPlus Certified - Got highlighted on LTI's official Linked page for completing ILEADPLUS under “Leadership” program with 100% marks
Timeline
LTI's ILeadPlus Certified - Got highlighted on LTI's official Linked page for completing ILEADPLUS under “Leadership” program with 100% marks
06-2020
Lead and Solution Architect
LTIMindtree
06.2020 - Current
LTI's Competency Certificate in Customer Delight
04-2020
Certified in Data Visualization
01-2020
Lead Solution Architect
L&T Infotech Pvt. Ltd.
04.2019 - 06.2020
Solution Architect
L&T Infotech Pvt. Ltd.
06.2018 - 04.2019
LTI's ILead Certified - Completed L&T Infotech's ILEAD program certification in January 2018 under “first time leaders” program with 100% marks
01-2018
Trained in Module based training in JD Edwards Enterprise One
01-2018
Senior JDE Consultant
L&T Infotech Pvt. Ltd
12.2014 - 06.2018
Senior Applications Engineer
Oracle India Pvt. Ltd
07.2013 - 12.2014
Applications Engineer
Oracle India Pvt. Ltd
11.2010 - 06.2013
Software Engineer
GAVS Technologies Pvt. Ltd
11.2009 - 11.2010
Master of Technology (M. Tech) - Information Technology
International Institute of Information Technology
07.2007 - 07.2009
Bachelor of Technology (B. Tech) - Electronics And Communication Engineering (ECE)
GLA Institute of Technology & Management
07.2003 - 07.2007
Honor Awards
- Most Responsive Team member, Jul 2018, LTI - Awarded for leading and managing the Application maintenance support project with great success for a medical devices/pharmaceutical client
- Pride Award, Oct 2016, LTI - Awarded for remarkable contribution in developing a truck loading interface for Europe's reputed Oil, Gas & energy client
- Best Performed Gem Award,Dec 2010, Oracle India Pvt Ltd, India - Best performance and innovative solutions award in application development from team CRM
- Customer Focus Award, May 2014, Oracle India Pvt Ltd, India - Given the award for handling global customer application issues and preparing the whitepapers for business services
Honor Awards
- Most Responsive Team member, Jul 2018, LTI - Awarded for leading and managing the Application maintenance support project with great success for a medical devices/pharmaceutical client (J&J)
- Pride Award, Oct 2016, LTI - Awarded for remarkable contribution in developing a truck loading interface for Europe's reputed Oil, Gas & energy client
- Customer Focus Award, May 2014, Oracle India Pvt Ltd, India - Received Gem award for handling global customer application issues
- Best Performed Gem Award, Dec 2010, Oracle India Pvt Ltd, India - Best performance and innovative solutions award in application development from team CRM
Honor Awards
- Most Responsive Team member, Jul 2018, LTI - Awarded for leading and managing the Application maintenance support project with great success for a medical devices/pharmaceutical client (J&J)
- Pride Award, Oct 2016, LTI - Awarded for remarkable contribution in developing a truck loading interface for Europe's reputed Oil, Gas & energy client
- Customer Focus Award, May 2014, Oracle India Pvt Ltd, India - Received Gem award for handling global customer application issues
- Best Performed Gem Award, Dec 2010, Oracle India Pvt Ltd, India - Best performance and innovative solutions award in application development from team CRM
Honor Awards
- Most Responsive Team member, Jul 2018, LTI - Awarded for leading and managing the Application maintenance support project with great success for a medical devices/pharmaceutical client (J&J)
- Pride Award, Oct 2016, LTI - Awarded for remarkable contribution in developing a truck loading interface for Europe's reputed Oil, Gas & energy client
- Customer Focus Award, May 2014, Oracle India Pvt Ltd, India - Received Gem award for handling global customer application issues
- Best Performed Gem Award, Dec 2010, Oracle India Pvt Ltd, India - Best performance and innovative solutions award in application development from team CRM
Honor Awards
- Most Responsive Team member, Jul 2018, LTI - Awarded for leading and managing the Application maintenance support project with great success for a medical devices/pharmaceutical client (J&J)
- Pride Award, Oct 2016, LTI - Awarded for remarkable contribution in developing a truck loading interface for Europe's reputed Oil, Gas & energy client
- Customer Focus Award, May 2014, Oracle India Pvt Ltd, India - Received Gem award for handling global customer application issues
- Best Performed Gem Award, Dec 2010, Oracle India Pvt Ltd, India - Best performance and innovative solutions award in application development from team CRM
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