Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Rudy Sumaoang

Rudy Sumaoang

Dubai,United Arab Emirates

Summary

Experienced in financial operations with a strong focus on debt collection laws, accounts receivable metrics, and discrepancy resolutions. Proficient in debtor chasing, credit control knowledge, and invoice processing. Adept at financial reporting, forecasting, and bank account reconciliation. Skilled in billing management, dispute resolution, compliance monitoring, and resolving billing issues. Expertise in account discrepancy resolving, bank deposit handling, credit control, bill preparing, account reconciliation, and financial statement preparation. Demonstrates time efficiency and critical evaluation skills to ensure accurate financial operations.

Overview

13
13
years of professional experience

Work history

Cluster Accounts Receivables Executive

Wyndham Dubai Deira LLC
Dubai, United Arab Emirates
01.2025 - Current
  • Strengthened customer relationships by resolving queries and disputes promptly.
  • Ensured compliance with company policies in debt recovery processes.
  • Facilitated audits through thorough preparation of documentation and data.
  • Reduced bad debts by implementing stringent credit control measures.
  • Compiled necessary records for audits to enable smooth reviews.
  • Streamlined invoice processing to minimise delays in client payments.
  • Cross-checked figures across accounts to verify accuracy of documentation.
  • Supported finance department in effective fiscal management.

Cluster Accounts Receivable

BM Beach Hotel and Resorts LLC
Ras al-Khaimah, United Arab Emirates
06.2022 - 12.2024
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported annual audit by providing necessary documents and explanations helping maintain company reputation.
  • Verified details of transactions including funds received and total account balances, ensuring no fraudulent activities took place under watch.
  • Maintained detailed records of all transactions to improve transparency.
  • Streamlined the collection process, increasing efficiency.
  • Facilitated communication between sales and finance departments for unified business objectives.
  • Identified discrepancies in ledgers with regular audits.
  • Utilised accounting software for efficient transaction recording and tracking.
  • Ensured timely invoicing for smoother cash flow.
  • Monitored customer account details, ensuring up-to-date information.
  • Improved invoice processing accuracy by implementing a new digital system.
  • Managed customer queries for better relationship management.
  • Assisted in preparing reports, enhancing financial oversight.
  • Reduced payment delays with stringent follow-up routines.
  • Prepared bills receivable, invoices and bank deposits resulting in maintained financial security.
  • Resolved valid or authorised deductions by entering corrections into the system leading to seamless operations.
  • Performed credit checks on potential clients, mitigating risk exposure.
  • Coordinated with multiple stakeholders to resolve pending issues swiftly.
  • Collaborated with team members to achieve department targets.
  • Conducted monthly reconciliations to ensure financial accuracy.
  • Prepared monthly, quartely and annual reports of all billings.
  • Monitored outstanding invoices and performed collections duties.
  • Verified accuracy of billing data, correcting any identified errors.
  • Updated accounting records with new payments, balances and customer information.
  • Handled account payments and provided information regarding outstanding balances.
  • Executed billing tasks and recorded information in company databases.
  • Collected data to complete detailed financial reports for stakeholders and management.
  • Recorded amounts due for items purchased or services rendered.
  • Reviewed and maintained contracts with service providers.
  • Created improved filing system to maintain secure client data.
  • Created new procedures and forms to smoothen workflow.
  • Generated account statements outlining payments and balances.
  • Kept up-to-date general ledger, balancing out transactions.
  • Recorded sales transactions, outgoing payments, and receipts to support financial governance.
  • Monitored accounts payables and receivables to proactively spot and handle problems.
  • Prepared balance sheets and trial accounting balances.
  • Identified and resolved administrative errors, recommending preventative action to improve data quality.

Cluster Reservation Supervisor

BM Hotels and Resorts LLC
Ras Al Khaimah, United Arab Emirates
11.2021 - 05.2022
  • Delegated tasks effectively amongst team members for improved productivity.
  • Upheld brand standards by delivering top-notch guest services.
  • Collaborated with sales and marketing teams, increasing hotel visibility and appeal.
  • Adopted latest reservation software, enhancing process efficiency.
  • Managed the reservations department, improving customer satisfaction.
  • Handled customer complaints professionally, retaining client loyalty.
  • Coordinated group bookings efficiently whilst adhering to hotel policies.
  • Ensured smooth running of operations for enhanced organisational efficiency.
  • Prepared detailed reports on reservation trends to aid strategic decision making.
  • Trained new staff members, providing high-quality service.
  • Conducted regular performance reviews for continuous staff development.
  • Maintained accurate reservation records to facilitate seamless check-ins and check-outs.
  • Crafted enticing holiday packages, attracting more guests.
  • Handled all aspects of billing and payment processing without errors.
  • Analysed market trends regularly, staying competitive in pricing strategy.
  • Liaised with other departments to ensure a coordinated service delivery.
  • Contributed proactive suggestions during team meetings, fostering innovation.
  • Monitored room availability with precision, ensuring optimal usage.
  • Streamlined booking procedures for increased operational efficiency.
  • Implemented promotional strategies to drive bookings and revenue growth.
  • Conducted calls professionally and politely to maintain excellent service standards.
  • Communicated reservation confirmations to guests via post and email.
  • Dealt with high-volume calls and emails competently to meet service targets.
  • Completed bookings and reservation amendments using hospitality property management software.
  • Greeted customers with warmth and enthusiasm for faultless front-of-house service.
  • Acted as first point of contact for customers to resolve potential issues with reservations.
  • Processed payments and online bookings with zero error.
  • Recommended hotel packages and initiatives to customers for increased business profits.
  • Employed strong product and systems knowledge to handle booking enquiries.
  • Negotiated corporate reservation rates to meet client budget requirements.
  • Upsold guest experiences to maximise average booking value.
  • Liaised with corporate booking agents to coordinate and update itineraries.
  • Maintained product knowledge to provide accurate information on local tour services.
  • Represented brand to domestic and international guests with exemplary presentation skills.
  • Anticipated and promptly responded to guests requests for upgrades and restaurant bookings.
  • Identified and engaged prospective business clients to increase corporate bookings.
  • Managed high volumes of incoming calls using VoIP system.
  • Identified potential selling opportunities within booking process, including car hire and insurance.
  • Resolved complaints, cancellations and refunds with mutually beneficial solutions.

Cluster Reservation Team Leader

BM Hotels and Resorts LLC
Ras Al Khaimah, United Arab Emirates
12.2020 - 10.2021
  • Resolved conflicts effectively, promoting harmony within the workforce.
  • Introduced innovative solutions which maximised output without compromising quality.
  • Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
  • Provided comprehensive onboarding training to reduce learning curve for new hires.Reservation Team Leader
  • Provided comprehensive onboarding training to reduce learning curve for new hires.
  • Conducted regular performance reviews to identify areas of improvement for each team member.
  • Led project coordination, resulting in timely delivery.
  • Implemented new working methods which improved overall efficiency of the team operations.
  • Developed strategies for improved performance level across the team.
  • Increased team cohesion by implementing regular feedback sessions.
  • Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
  • Devised actionable plans towards achieving set business objectives within deadlines.
  • Streamlined workflow for a more efficient process.
  • Monitored daily operations whilst reducing operational cost significantly.
  • Encouraged open communication, fostering a positive work culture.
  • Improved customer satisfaction through close collaboration with the team.
  • Reduced staff turnover with an effective motivation strategy.
  • Fostered a high-performing environment to drive productivity and quality.
  • Handled employee grievances professionally, minimising potential workplace disputes.
  • Ensured adherence to company policy by all team members, maintaining professionalism at all times.
  • Coordinated daily tasks, ensuring smooth workflow within the team.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Coached team members through new or difficult workflows.
  • Delegated tasks to make best use of individuals' skills.
  • Supported team to overcome new challenges by forecasting knowledge and skills gaps.
  • Reported on team performance to higher leadership, proactively offering action for areas of improvement.
  • Trained staff to resolve complaints appropriately to maintain customer satisfaction.
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Led shifts and motivated team to drive sales.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Supported new hires through onboarding process for speedy and successful training.
  • Collaborated with colleagues from different backgrounds to tackle new challenges.
  • Promoted professionalism among staff to develop productive relationships.
  • Fostered positive employee relationships through communication, training and coaching.
  • Led performance reviews and tailored employee feedback to facilitate professional development.
  • Prioritised and assigned tasks for strategic and optimised distribution of workloads.
  • Upskilled team members by planning and delivering training workshops.
  • Mediated team decision-making and problem-solving for peaceful resolutions and decision-making.
  • Resolved employee relations issues and navigated disciplinary proceedings.

Front office executive

Mangrove Hotel LLC
Ras Al Khaimah, United Arab Emirates
11.2015 - 05.2017
  • Organised special requests from guests, contributing to personalised service delivery.
  • Maintained up-to-date knowledge of local events and transport services, aiding guest convenience.
  • Carried out administrative tasks promptly for seamless office functioning.
  • Improved booking system efficiency by integrating latest technology tools.
  • Addressed queries regarding bills accurately to prevent disputes.
  • Managed emergencies effectively, ensuring minimal disruption to guest experience.
  • Facilitated effective communication to resolve customer complaints.
  • Handled luggage storage securely, offering peace of mind to departing guests.
  • Liaised with travel agencies, enhancing hotel's business prospects.
  • Coordinated room availability, resulting in reduced waiting time for guests.
  • Collaborated with housekeeping staff for quick room preparation.
  • Handled phone calls professionally, ensuring timely response to enquiries.
  • Processed payments swiftly, reducing checkout time for guests.
  • Managed guest bookings for smooth check-in and check-out processes.
  • Provided detailed information about facilities and services, improving guest experience.
  • Enhanced customer satisfaction by providing excellent front desk service.
  • Assisted in staff training to improve service efficiency.
  • Streamlined office operations with efficient document handling and filing.
  • Maintained orderly reception area, achieving a professional appearance.
  • Assured privacy of guests by maintaining strict confidentiality protocols.
  • Encouraged mutual trust, respect and cooperation among team members.
  • Ensured smooth and efficient running of shift, delivering daily shift briefings to advise team of special events or VIP guests.
  • Supported team members in handling complex guest enquiries and concerns, employing [Skill] and [Skill] to achieve positive outcome.

Call Center Executive

Sutherland Global Services
Tarlac, Philippines
01.2013 - 05.2015
  • Conducted weekly meetings with team for enhanced coordination and understanding.
  • Resolved technical issues for improved client experience.
  • Developed rapport quickly over phone calls, facilitated effective problem solving.
  • Dealt promptly with customer requests, reduced complaint escalation rates.
  • Communicated effectively with customers, resulted in increased retention rates.
  • Coordinated call centre operations to ensure smooth workflow.
  • Trained new staff members for seamless integration into the team.
  • Liaised with other departments for comprehensive customer query handling.
  • Collaborated effectively within a team setting to meet targets swiftly.
  • Ensured adherence to company policies, promoted positive work environment.
  • Implemented strategic call handling methods to improve performance metrics.
  • Boosted team morale with regular feedback sessions.
  • Utilised CRM software for efficient customer interaction tracking.
  • Assisted customers with queries to ensure satisfaction and loyalty.
  • Streamlined processes in the call centre for improved productivity levels.
  • Enhanced customer satisfaction by managing complaints efficiently.
  • Managed high volume of calls, maintained professionalism under pressure.
  • Maintained composure during difficult calls, ensured issue resolution every time.
  • Executed administrative tasks promptly, contributed to efficient office management.
  • Provided excellent customer service with empathetic communication techniques.
  • Promoted current offers and campaigns to uplift add-on sales.
  • Followed set scripts and guidelines to maintain company standards.
  • Communicated clearly and articulately for excellent customer understanding.
  • Remained knowledgeable in current products and services to provide accurate customer advice.
  • Stayed calm under pressure to deliver professional customer care in difficult situations.
  • Learned product details and key selling points to improve sales pitching.
  • Documented account and service updates for current, accurate customer records.
  • Evaluated call handling performance data to understand improvement opportunities.
  • Enhanced company perception by building positive, productive customer relationships.
  • Escalated complaints to resolve customer issues quickly, improving positive outcomes.
  • Received inbound calls promptly, achieving customer wait time targets.
  • Secured call records and documentation to meet GDPR requirements.
  • Identified and met customer needs through attentive, responsive communication.
  • Increased revenue against KPIs using cross-selling and upselling techniques.
  • Offered product and service alternatives to avoid losing client custom.
  • Prepared data and reports to enable monitoring of call handling operations.
  • Retained knowledge of competitor activity to improve comparison of current products and services.
  • Mentored junior team members to improve call handling confidence and capabilities.
  • Maintained understanding of switchboard systems to answer and field calls quickly.
  • Handled customer enquiries quickly and professionally, meeting call timeframe targets.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
  • Obtained feedback from customers to improve service experience.
  • Listened actively to offer accurate information and best solution to their needs.

Night auditor

Mangrove Hotel LLC
Ras Al Khaimah, United Arab Emirates
06.2012 - 11.2012
  • Processed payments from guests quickly and accurately whilst maintaining friendly rapport with them.
  • Assisted with check-ins and check-outs, streamlining hotel operations.
  • Maintained confidentiality of guests' personal information, respecting privacy rights.
  • Distributed morning newspapers to guests' rooms, providing personal touches to enhance customer experience.
  • Updated room status on hotel management software after routine checks, keeping current records up-to-date.
  • Provided excellent customer service, ensuring guest satisfaction.
  • Ensured smooth operation of front desk during night hours to maintain uninterrupted services for guests.
  • Followed up on special requests from guests such as wake-up calls or room service orders enhancing their stay experiences.
  • Conducted security walks throughout hotel premises, ensuring safety protocols were met.
  • Coordinated with day shift team for seamless transition of duties.
  • Handled late-night emergencies calmly, providing swift resolution.
  • Managed reservation system effectively, ensuring accuracy of bookings.
  • Verified charges applied to rooms for accuracy and completeness.
  • Responded promptly to guest queries, enhancing overall guest experience.
  • Resolved discrepancies in accounts by careful review of financial transactions.
  • Balanced cash drawer at the end of each shift, maintaining accountability.
  • Compiled end-of-day reports for management's overview.
  • Prepared invoices for early departures or extended stays accurately avoiding confusion later on.
  • Regularly communicated with maintenance staff about any issues or repairs needed in guest rooms or common areas.
  • Handled feedback from departing guests constructively using it as a tool for improving future services.
  • Controlled cash and credit card payment transactions at the front desk.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Handled all duties and tasks for the night manager and concierge when those individuals were unavailable.
  • Ran daily, weekly and monthly reports to close day and meet objectives.
  • Documented accounts and logs throughout shift to keep up with all requirements.
  • Performed nightly updates to room charges and rates.
  • Efficiently resolved guest complaints and ensured that issues were addressed promptly.
  • Set up and entered all financial data into spreadsheets using Microsoft Excel.
  • Supervised front desk operations to ensure that all guests received superior customer service from hotel employees.
  • Checked hotel guests in and out in a professional and friendly manner.
  • Reviewed checklist on a daily basis and planned shift accordingly.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Handled tasks and responsibilities for front office employees when the team was understaffed.
  • Responded to telephone, email and in-person enquiries regarding reservations, hotel information and guest concerns.
  • Logged wake-up call requests and set up automatic rings in system.
  • Monitored facility security for guest and personnel safety.
  • Ensured the highest standards of hotel security by conducting night patrols and security checks, promptly reporting irregularities to [Job Title] for immediate resolution.

Education

Bachelor of Education - Biology

Tarlac Agricultural University
Philipines
/1998 - /2001

Skills

  • Debt collection laws
  • Accounts receivable metrics
  • Discrepancy resolutions
  • Debtor chasing
  • Credit control knowledge
  • Invoice processing
  • Financial reporting
  • Financial Forecasting
  • Bank account reconciliation
  • Reconciliation
  • Billing management
  • Dispute Resolution
  • Compliance monitoring
  • Billing issue resolving
  • Account discrepancy resolving
  • Bank deposit handling
  • Credit control
  • Bill preparing
  • Account reconciliation
  • Financial statement preparation
  • Time efficiency
  • Critical evaluation
  • Corporate finance understanding
  • Accountability in finance

Languages

English
Fluent

Timeline

Cluster Accounts Receivables Executive

Wyndham Dubai Deira LLC
01.2025 - Current

Cluster Accounts Receivable

BM Beach Hotel and Resorts LLC
06.2022 - 12.2024

Cluster Reservation Supervisor

BM Hotels and Resorts LLC
11.2021 - 05.2022

Cluster Reservation Team Leader

BM Hotels and Resorts LLC
12.2020 - 10.2021

Front office executive

Mangrove Hotel LLC
11.2015 - 05.2017

Call Center Executive

Sutherland Global Services
01.2013 - 05.2015

Night auditor

Mangrove Hotel LLC
06.2012 - 11.2012

Bachelor of Education - Biology

Tarlac Agricultural University
/1998 - /2001

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Rudy Sumaoang