RUEL CREADO

• Spearhead operations and led a high-performing team of 4 members in the furniture and curtains sector.
• Collaborated with marketing agencies to increase brand visibility, achieving 20% growth in sales.
• Established vendor management frameworks, securing partnerships with 18+ reliable suppliers, resulting in cost savings, improved delivery times and also minimized defect rate by 29%.
• Streamlined warehouse and logistics systems, reducing supply chain delays by 50% and operational costs by 40%.
• Oversaw inventory updates and Shopify integration, leading to improvement in online sales efficiency.
• Managed logistics, client documentation, and vendor payments, achieving on-time execution for all projects.

• Ensured client retention and renewals, contributing to revenue growth of 25%.
• Mediated between clients and internal teams, resolving issues with a 100% satisfaction rate.
• Created engaging content for social media and corporate presentations, increasing visibility by 15%.
• Developed client case studies, maintained MIS databases, and drafted critical MOUs and addendums.
• Organized volunteering sessions and trained junior colleagues, fostering team growth and collaboration.

Supply Chain & Marketing Operations:

• Managed the complete supply chain process for Monginis plants across India, reducing delivery delays.
• Optimized logistics and transportation, maintaining quality standards and achieving cost savings.
• Built strategic marketing partnerships with platforms like Zomato, BookMyShow, and Grofers.

Sales Administration & Customer Success:

• Coordinated franchise operations, ensuring compliance with quality standards and driving increase in sales performance.
• Collaborated with production teams for new product launch communications and marketing.
• Managed customer feedback through social media and various channels.