MS Office
Rufaid Hameed
Administrative Assistant
Dubai
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Administrative Assistant
AL Baqqal General Trading LLC
Dubai
08.2020 - Current
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Managed relational database to store information for reference, reporting and analysis.
- Booked airfare, hotel and ground transportation to coordinate office travel.
Retail Sales Associate
SDL Trading LLC
Dubai
07.2017 - 03.2019
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers and helped with product questions, selections and purchases.
- Increased sales and customer satisfaction through personalized servicing.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Maintained clean sales floor and straightened and faced merchandise.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Issued receipts and processed refunds, credits or exchanges.
- Used POS system to process sales, returns, online orders and gift card activations.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
Logistics Coordinator
AL Baqqal General Trading LLC
Dubai
09.2008 - 11.2016
- Tracked orders and notified customers of status or potential delays.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Managed system support functions to set priorities and service levels expectations.
- Generated documentation and information required for customer shipments.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
- Organized purchase and delivery of materials needed for various contracts.
- Completed timely data entry of new orders, labeled containers and placed in accurate storage locations.
- Produced weekly status reports detailing logistic operations and problems.
- Maintained damaged goods records, backorder logs and applicable regulatory reporting.
- Liaised between warehouse personnel and customer to facilitate account and operational needs.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
- Explained proposed solutions to customers, management and other interested parties through written proposals and oral presentations.
Education
High School Diploma -
Gov Higher Secondary School
Kerala India 06.2002 - 04.2005
Skills
Meeting minutes
Software
Timeline
Administrative Assistant
AL Baqqal General Trading LLC
08.2020 - Current
Retail Sales Associate
SDL Trading LLC
07.2017 - 03.2019
Logistics Coordinator
AL Baqqal General Trading LLC
09.2008 - 11.2016
High School Diploma -
Gov Higher Secondary School
06.2002 - 04.2005
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