Ruja Thapa
Abu Dhabi,AZ
Summary
Proven receptionist with a track record of enhancing customer satisfaction at Birat Nursing Home through exceptional organizational and communication skills. Excelled in managing data entry and scheduling appointments, ensuring a seamless visitor experience. Demonstrated ability to resolve complaints efficiently, contributing to a positive first impression and operational excellence. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
5
5
years of professional experience
Work History
Receptionist
Birat Nursing Home
12.2019 - 06.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with visitors, and updated patients records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
High School Diploma -
Ratna Higher Secondary School
Ranjani, Morang, Nepal10.2017
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling appointments
Additional Information
Nationality : Nepalese
Passport Number : PA1729847
Additional information can be provided upon request.
Timeline
Receptionist
Birat Nursing Home
12.2019 - 06.2024
High School Diploma -
Ratna Higher Secondary School
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