Rukhsar Shadab
Dubai,UAE
Summary
Successful Customer Service with more than 5 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service - Billing Superviser
Neuropedia Childrens Neuroscience Center
Dubai, UAE
02.2022 - Current
- Managed high-volume customer queries simultaneously through effective multitasking.
- Recorded and processed customer data accurately.
- Reduced losses to the company by following up & collecting the outstanding amount from the patients.
- Responsible for Cash management, petty cash expenses.
- Checking Insurance billing, Insurance network, TPA & collecting the copayment from the patients.
- Invoicing the School/ home based therapy package.
- Offered prompt solutions to maintain customer satisfaction.
- Registered and updated accurate customer information on database.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Established positive relationships with clients by going extra mile to build rapport.
- Recorded customer communications to maintain proper documentation.
- Transferred customer calls to respective department or personnel to address specific issues.
- Tracked orders and processed refunds for new and existing customers.
- Investigated customer issues to find acceptable conclusion and prevent recurrence.
Customer service executive- Insurance Biller
Cooper Health Clinic- NMC
Dubai, UAE
12.2018 - 01.2022
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Scheduling appointments & answering all patient queries regarding their insurance coverage, copayment & appointment confirmations.
- Arrange & review medical Insurance billing report, accounts report & provide the data to RCM department to process the claims.
- Review the bills accuracy & obtain any missed information within the time frame to process the claim submission.
- Responsible for Cash management, petty cash flow.
- Maintain & update all necessary data of the patients along with their ID & insurance provider network.
- Follow up on pending payments which includes mailing of correspondence & to ensure the promissory notes for the payment.
- Applied best practices to comply with customer service procedures.
- Provided professional and helpful support to new and existing clients.
- Explained benefits and advantages of different product and service offerings to customers.
- Handled live chat queries within strict timeframe targets.
- Updated account information after customer calls for well-maintained data accuracy.
- Resolved complaints with proactive problem-solving and analysis.
Associate trainee engineer
Larsen & Toubro-Shanghai Urban Construction Group
Delhi, India
08.2013 - 12.2017
- Read and interpreted schematic drawings and project specifications & guide workforce accordingly.
- Ensure the quality of precast tunnel segments at casting yard & safety of workers while lifting the segments by the workforce.
- Testing of materials by various methods, Slump & compression, specific gravity of cement ,sand; Flakiness & elongation index for coarse aggregates.
- Learnt to complete and file workplace documentation.
- Executed reliability prediction analysis and failure mode and effects analysis.
- Communicated with colleagues to collaborate on projects and handover tasks.
- Completed quality assurance testing with multimeters.
- Estimated costs, scheduling requirements and labor needs to produce engineering designs.
- Examined project plans and locations to identify and mitigate potential hazards.
Education
Bachelor of Technology - Civil
Lovely Professional University
India 08.2009 - 05.2013
High School Diploma - Science
Dayawati Modi Academy
IndiaSkills
- Self Starter with a positive outlook
- Commitment to excellence
- Implementation of best practices to be able to work effectively
- Strong interpersonal communication
- Data confidentiality
- Record maintenance
- Call centre operations
- Cash handling
- Effective problem solver
Languages
English
Fluent
Urdu
Fluent
Hindi
Fluent
Timeline
Customer Service - Billing Superviser
Neuropedia Childrens Neuroscience Center
02.2022 - Current
Customer service executive- Insurance Biller
Cooper Health Clinic- NMC
12.2018 - 01.2022
Associate trainee engineer
Larsen & Toubro-Shanghai Urban Construction Group
08.2013 - 12.2017
Bachelor of Technology - Civil
Lovely Professional University
08.2009 - 05.2013
High School Diploma - Science
Dayawati Modi Academy
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