Ruksar Qureshi
Dubai
Summary
Dynamic professional with expertise in customer relationship management and a strong foundation in communication and administrative skills. Demonstrates exceptional policy understanding and analytical thinking, complemented by proven leadership abilities. Committed to leveraging these competencies to drive organisational success and foster positive client interactions.
Overview
9
9
years of professional experience
2016
2016
years of post-secondary education
Work history
Branch Sales Manager (Assistant Branch Manager)
HDFC Bank Ltd.
Mumbai, India
05.2023 - 11.2025
- Drive CASA acquisition and achieve branch liability sales targets.
- Cross-sell banking products such as credit cards, FDs, RDs, insurance, and investments.
- Manage and grow customer portfolio with focus on activation, retention, and AQB maintenance.
- Generate leads through referrals, catchment area mapping, and field activities.
- Ensure branch operations compliance with KYC, AML, audit, and regulatory guidelines.
- Build and maintain strong relationships with HNI and preferred banking customers.
- Lead, motivate, and train sales team to achieve business objectives.
- Monitor performance metrics, prepare MIS reports, and ensure branch profitability.
Sr. Sales Manager (Assistant Branch Manager)
Yes Bank Ltd.
Mumbai, India
03.2022 - 04.2023
- Lead the team in acquiring premium CASA and NRI accounts, along with cross-selling investments, assets, credit cards, TFX, and other banking products.
- Manage team performance reports on Excel, schedule calls, and coordinate meetings with sales officers.
- Organize promotional events and activities at societies and corporate offices for customer acquisition.
- Drive team management by delegating responsibilities, motivating members, and ensuring accountability.
- Coordinate and oversee sales operations to achieve business targets, TFX revenue, and branch growth.
- Build a performance-focused culture through effective leadership, coaching, and continuous improvement.
Relationship Manager (Assistant Manager)
RBL Bank Ltd
Mumbai, India
06.2019 - 02.2022
- Answer client queries on financial plans, investment strategies, banking solutions, and NRI account-related services.
- Manage client portfolios and ensure financial plans are updated as per requirements.
- Explain advisory services, responsibilities, and product offerings, including NRI banking and TFX solutions.
- Conduct cold calling to generate leads and acquire new business opportunities.
- Schedule and confirm client appointments to ensure seamless service delivery.
- Source and acquire new-to-bank customers for savings, current, and NRI accounts.
- Drive acquisition of NRI customers and contribute to TFX income through forex-related transactions.
- Organize promotional events and activities at societies and companies for customer acquisition.
Senior officer
HDB FINANCIAL SERVICES PVT LTD
Mumbai, India
08.2016 - 09.2018
- Conducted cold calling, scheduled appointments, and supported client acquisition through effective follow-ups.
- Managed databases, completed documentation, and coordinated communication via calls, emails, and internal systems.
- Handled client inquiries, directed information flow across teams, and processed financial transactions including check dispatch.
- Industry: Education
Education
B.com: (Bachelor’s of Commerce) -
Ghanshyamdas Saraf College of Arts & Commerce
MumbaiHSC (Higher Secondary Certification) - Commerce
Durgadevi Saraf Junior College
MumbaiSSC( Secondary School Certification) - undefined
Mother Teressa High School & Junior College
MumbaiSkills
- Customer Relationship Management
- Communication skills
- Administrative skills
- Policy understanding
- Analytical/Critical Thinking
- Leadership skills
Languages
English
Hindi
Marathi
Declaration
I hereby declare that all the information is true and correct as per best of my knowledge. Date Place (Ruksar Qureshi)
Software Knowledge
- MS Word
- MS Excel
- Internet Applications
Additional information
- Father’s name - Mohammad Nizamuddin Qureshi
- Date of birth - 1995-08-29
- Marital status - Single
Timeline
Branch Sales Manager (Assistant Branch Manager)
HDFC Bank Ltd.
05.2023 - 11.2025
Sr. Sales Manager (Assistant Branch Manager)
Yes Bank Ltd.
03.2022 - 04.2023
Relationship Manager (Assistant Manager)
RBL Bank Ltd
06.2019 - 02.2022
Senior officer
HDB FINANCIAL SERVICES PVT LTD
08.2016 - 09.2018
HSC (Higher Secondary Certification) - Commerce
Durgadevi Saraf Junior College
SSC( Secondary School Certification) - undefined
Mother Teressa High School & Junior College
B.com: (Bachelor’s of Commerce) -
Ghanshyamdas Saraf College of Arts & Commerce