Lean Six Sigma Expert Training Program (Green Belt
Rukshad Doomasia
Warehouse & Inventory Manager
Dubai
Summary
Dynamic Warehouse & Inventory Manager with 10 years of experience in streamlining warehouse operations and optimizing inventory management processes. Skilled in leading cross-functional teams, conducting comprehensive audits, and ensuring compliance with industry standards. Proven track record of improving efficiency, reducing costs, and enhancing overall productivity. Adept at implementing innovative solutions to meet organizational objectives while maintaining a focus on quality and customer satisfaction
Overview
14
14
years of professional experience
3
3
Certifications
Work History
Warehouse & Inventory Manager
Chalhoub Group
04.2022 - Current
- To effectively manage and optimize operations of Goods Inwards, Main Stores, Sub Stores, Tool Stores, Line Maintenance Stores, Outstation Support, and Spares Distribution in order to consistently meet service level agreements with maintenance customers.
- Ensure timely processing of stock adjustments and maintain up-to-date inventory data in warehouse management system.
- Implement strategies to minimize product shrinkage and monitor stock damages, reporting findings to management for corrective actions.
- Facilitate meetings and review summaries with team to ensure alignment with organizational goals.
- Ensure accuracy and compliance with established procedures by reviewing records and interfacing between warehouse and customers to ensure satisfaction.
- Maintain excellent communication across all levels and divisions, resolving queries and monitoring performance through Key Performance Indicators (KPIs).
- Promote and identify improvements in Quality Management System according to ISO 9001 standards.
- Provide regular management information and accurate reporting to support decision-making processes.
- Motivate and lead team to meet customer service targets and achieve budgeted financial goals.
- Uphold high standards of health, safety, and environmental performance in compliance with OHSAS 18001 and ISO 14001.
- Report equipment damage, defects, accidents, and incidents promptly and accurately to ensure safe working environment.
- To foster a motivated, skilled, and high-performing team through structured performance reviews, targeted training initiatives, and ongoing development opportunities.
Logistics & Procurement Controller
Chalhoub Group
04.2015 - 03.2022
- Manage team of twenty members, providing leadership and guidance to ensure efficient operations.
- Act as primary point of contact for clients, managing their demands and handling any issues, conflicts, or escalations that arise.
- Oversee end-to-end process of import and export, including documentation, customs clearance, and transportation arrangements.
- Prepare weekly reports such as Forecast Accuracy Report and Demand and Supply Ratio to track performance and identify trends.
- Conduct monthly forecasting and implement strategies for aging stock control to optimize inventory management.
- Review and approve designs before placing orders, ensuring alignment with client requirements and specifications.
- Provide expert advice to internal teams and clients on supply chain-related matters, offering insights to improve efficiency and reduce costs.
- Develop staff members by providing on-the-job training and facilitating SAP training sessions to enhance skills and productivity.
- Complete individual development plans and conduct bi-annual appraisals to assess performance and set goals for team members.
- Contribute to organization's Business Continuity Plan, ensuring readiness to respond to emergencies and disruptions.
- Liaise with insurance companies on behalf of customers to handle claims related to goods damaged during transportation.
Quality Logistics Supervisor
Chalhoub Group
02.2010 - 03.2015
- Instrumental in setting up the Distribution & Inventory Planning (DIP) warehouse from scratch, transforming it into a thriving Logistics Hub.
- Established systems and procedures for ISO 9001:2008, ISO14001:2004, and OHSAS18001:2007 standards, defining key performance indicators (KPIs) based on thorough analysis.
- Conducted internal audits and reviewed organizational processes to ensure compliance and continuous improvement.
- Implemented cycle counting and quarterly inventory control measures, leading to significant reduction in stock discrepancies.
- Planned deliveries strategically to minimize costs and optimize efficiency in transportation.
- Coordinated with Logistics Manager, Product Managers, and Channel to streamline supply chain management processes.
- Oversaw Logistics Quality administration, including detailed reporting of logistics operations and maintenance of warehouse, vehicles, and archiving.
- Ensured tasks were carried out in compliance with Health and Safety requirements, prioritizing safety in all operations.
- Supervised stock inventory, identified discrepancies, and took necessary corrective actions.
- Addressed issues related to inbound and outbound freight and resolved customer complaints promptly.
- Maximized QMS resources by planning workloads and deploying staff effectively.
- Monitored performance levels through KPIs and implemented strategies for improvement.
- Enhanced distribution network through strategic planning and process optimization.
- Ensured on-time deliveries to channel in accordance with ISO standards' defined KPIs.
Education
Bachelor of Commerce -
William Carey University
Mumbai, India 04.2001 -
High School Diploma -
Lala Lajpat Rai College
Mumbai, India 04.2001 -
Skills
Warehouse Management
Logistics Scheduling & Coordination
Inventory Control & Reconciliation
Team Leadership
Quality Management
Technical Proficiency
Cycle Counts
Stock replenishment
Accomplishments
- Successfully implemented a rigorous cycle counting process in compliance with contractual agreements, ensuring 200% coverage across all FC locations annually.
- Developed and submitted monthly reports focusing on reducing discrepancies among FCs, including Cycle Count Summary, Stock Adjustment Form, Claim, and Investigation Reports. Created comprehensive scorecards for Inventory KPIs by activity and country, facilitating data-driven decision-making.
- Maintained accurate records of all brands and ensured efficient internal control processes, resulting in minimal observations during internal and external audits. Played a key role in maintaining compliance with audit requirements and standards.
- Spearheaded the "One Reach Customer Service" initiative, ensuring timely and professional handling of all customer queries and tickets by customer service agents, enhancing overall customer satisfaction.
- Led two improvement projects focused on enhancing cycle count and inventory controls in the UAE and KSA regions. Collaborated with DC Managers to identify areas for improvement and implement solutions, resulting in increased efficiency and accuracy in inventory management
Software
Servant Leadership
Oracle Warehouse Management Fundamentals
Effective Inventory Management Optimization
R3 Software - Oracle - ERP
Certification
Certificate in Warehouse Management from Meirc Training and Consulting.
Timeline
Warehouse & Inventory Manager
Chalhoub Group
04.2022 - Current
Logistics & Procurement Controller
Chalhoub Group
04.2015 - 03.2022
Quality Logistics Supervisor
Chalhoub Group
02.2010 - 03.2015
Bachelor of Commerce -
William Carey University
04.2001 -
High School Diploma -
Lala Lajpat Rai College
04.2001 -
Certificate in Warehouse Management from Meirc Training and Consulting.
Certificate in Supervisory Skills from Meirc Training and Consulting
Firefighting and first aid
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