Summary
Overview
Work History
Education
Skills
Timeline
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Rula Ahmed

Abudhabi

Summary

Dynamic sales leader with a proven track record at Abu Dhabi Islamic Bank, excelling in customer relationship management and team leadership. Successfully developed training programs that empowered high-performing sales teams, driving significant market expansion and enhancing client loyalty. Adept at performance evaluation and problem-solving, consistently achieving revenue objectives.

Overview

18
18
years of professional experience
4
4
years of post-secondary education

Work History

Acting Sales Manger Coverd Cards ladies DSU

Abudhabi islamic bank
03.2014 - 01.2017
  • Directed sales team to achieve monthly targets and improve performance.
  • Developed training programs for new sales representatives and existing staff.
  • Conducted regular performance reviews to ensure staff met expectations.
  • Established strong relationships with key clients to enhance customer loyalty.
  • Facilitated weekly meetings to discuss strategies and share updates with the team.
  • Managed daily operations of sales department, including supervision of staff members.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Established relationships with key clients, while maintaining existing customer base.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Created and presented monthly reports to management on sales performance.
  • Achieved company growth and brand development through market expansion and sales.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Resolved customer complaints regarding sales and service.
  • Supported sales team members to drive growth and development.
  • Enhanced sales volume through skilled support to both new and inactive customers.

Sales Manager Tourist and investment group

Transs dazz investment group
04.2007 - 10.2010
  • Developed sales strategies to increase market share for Transs products.
  • Managed customer relationships to enhance satisfaction and loyalty.
  • Trained and mentored new sales team members on best practices.
  • Collaborated with marketing to align promotions with sales efforts.
  • Managed daily operations of sales department, including supervision of staff members.
  • Established relationships with key clients, while maintaining existing customer base.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Achieved company growth and brand development through market expansion and sales.
  • Created and presented monthly reports to management on sales performance.
  • Resolved customer complaints regarding sales and service.

Customer Service Manager

Transs dazz investment group
02.2003 - 04.2007
  • Led customer service team to enhance client satisfaction and loyalty.
  • Developed training programs for new staff to improve service skills.
  • Managed daily operations and ensured adherence to company policies.
  • Resolved customer complaints promptly to maintain positive relationships.
  • Implemented feedback systems to gather insights on service quality.
  • Coordinated with other departments to streamline communication processes.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.

Assistant Customer Service Manager

Transs dazz investment group
Dubai
06.2000 - 02.2003
  • Assisted in developing customer service policies and procedures.
  • Coordinated training sessions for new customer service representatives.
  • Managed customer inquiries through various communication channels effectively.

Sales Supervisor

Transs dazz investment group
06.1999 - 06.2000
  • Supervised daily sales operations and managed team performance.
  • Trained and mentored new sales staff on company policies.
  • Coordinated inventory management and ensured product availability.

Indoor Sales Executive

Transs dazz investment group
01.1999 - 06.1999
  • Presented product demonstrations to potential clients and stakeholders.
  • Negotiated contracts with clients to secure favorable terms for the company.
  • Used cold calling and networking to sell products and services.
  • Resolved customer complaints in a timely manner while providing excellent customer service.

Education

Team Building -Time Management-Other Courses

Emirates Institute For Banking And Financial Studies
10.2016 - 10.2016

Bachelor in Banking Anf Finance Management - Banking And Finance

Applied Science University
Amman, Jordan
09.1994 - 07.1998

Skills

  • Customer relationship management
  • Performance evaluation
  • Team leadership
  • Problem solving
  • Effective communication
  • Training development
  • Time management
  • Exceptional multi-tasker
  • Direct sales
  • Sales coaching
  • Staff management
  • Cold calling
  • Empowers high-performing sales teams
  • Continuous improvements
  • Sales operation
  • Sales closing techniques
  • Positive and upbeat
  • Sales team training

Timeline

Team Building -Time Management-Other Courses

Emirates Institute For Banking And Financial Studies
10.2016 - 10.2016

Acting Sales Manger Coverd Cards ladies DSU

Abudhabi islamic bank
03.2014 - 01.2017

Sales Manager Tourist and investment group

Transs dazz investment group
04.2007 - 10.2010

Customer Service Manager

Transs dazz investment group
02.2003 - 04.2007

Assistant Customer Service Manager

Transs dazz investment group
06.2000 - 02.2003

Sales Supervisor

Transs dazz investment group
06.1999 - 06.2000

Indoor Sales Executive

Transs dazz investment group
01.1999 - 06.1999

Bachelor in Banking Anf Finance Management - Banking And Finance

Applied Science University
09.1994 - 07.1998

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Rula Ahmed