Rumaisha Asim
Dubai
Summary
Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.
Experienced with resolving customer inquiries effectively. Utilizes communication and empathy to build rapport and ensure satisfaction. Knowledge of troubleshooting and issue resolution.
Overview
4
4
years of professional experience
Work History
Customer Care Representative
TEAM EXPRESS SERVICE
Dubai, United Arab Emirates
08.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Managed high-volume call and email correspondence while maintaining service quality standards.
- Collaborated with team members to streamline processes, enhancing overall customer satisfaction.
- Documented customer interactions accurately in CRM system for future reference and follow-up.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Managed high call volume with exceptional professionalism and efficiency.
- Increased efficiency and team productivity by promoting operational best practices.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Administrative Assistant cum HR
JM POSNER GENERAL TRADING
Dubai, UAE
08.2023 - 07.2025
- Managed comprehensive government documentation processes, including MOFA, FIRS, and FITR, ensuring compliance and accuracy.
- Prepared import documentation for FTL and LCL shipments, facilitating timely and accurate customs clearance.
- Executed product registration processes with Dubai Municipality, adhering to all regulatory requirements.
- Collaborated effectively with team members, contributing to the achievement of collective target results.
- Prepared and processed Purchase Orders (POs) in coordination with vendors, suppliers, and internal departments.
- Collected, compared, and prepared material quotations from multiple vendors to support cost-effective purchasing decisions.
- Maintained accurate records of purchase orders, delivery notes, invoices, and supplier contracts.
- Handled invoice verification against POs and delivery receipts to ensure accuracy and compliance.
- Conducted payment follow-ups with the accounts department and vendors to ensure timely settlement of outstanding invoices.
- Maintained employee personnel files in compliance with UAE Labor Law and company policies.
- Coordinated with PRO for visa processing, renewals, Emirates ID, medical tests, and labor contracts.
- Managed leave records, attendance, and timesheets.
- Ensured compliance with company policies and maintained organized administrative documentation.
- ADMIN AND OPERATION WORK :
- HR SUPPORT :
Administrator Assistant
TRAVELLER OPTION
REMOTE, INDIA
01.2022 - 07.2023
- Coordinated and prepared conference rooms and facilities, ensuring readiness for all meetings and presentations.
- Conducted routine data analysis and calculations to process information for accurate internal reports and decision-making.
- Executed essential clerical tasks, including scanning, filing, and copying, to maintain organized and accessible documentation.
- Developed and meticulously maintained administrative records, significantly improving organizational accuracy and operational efficiency.
- Composed, edited, and prepared professional correspondence and critical departmental documents.
- Enhanced overall office efficiency by strategically streamlining various administrative procedures and workflows.
Education
Bachelor of Commerce - Accounting And Finance
AIMAN COLLEGE OF ARTS AND SCIENCE
TRICHY01-2020
Skills
- Administrative Support
- Report Creation
- CRM Systems
- Marketing
- MOFA
- Call center experience
- FIRS
- FITR
- UAE Labor Law basics
- Visa & Immigration Coordination
LANGUAGES
Tamil
English
PERSONAL DETAILS
- VISA STATUS - SPOUSE VISA
- VISA EXP DATE - 16-08-2027
- PASSPORT NO : P8786277
Timeline
Customer Care Representative
TEAM EXPRESS SERVICE
08.2025 - Current
Administrative Assistant cum HR
JM POSNER GENERAL TRADING
08.2023 - 07.2025
Administrator Assistant
TRAVELLER OPTION
01.2022 - 07.2023
Bachelor of Commerce - Accounting And Finance
AIMAN COLLEGE OF ARTS AND SCIENCE