RUMANA KHALIL
Insurance Coordinator
Ras Al-Khaimah
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Knowledgeable Case Manager experienced in coordinating. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Overview
12
12
years of professional experience
Work History
Case Manager
RAK Hospital
07.2016 - Current
- Established and maintained relationships with key stakeholders.
- Managed volunteer programs focused on providing community services to underserved populations.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Junior Marketing Executive
RAK Investment Authority
10.2011 - 05.2013
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Developed technical and non-technical marketing presentations, public relations campaigns, articles, and newsletters.
- Developed new branding strategies and marketing collateral to foster business development and achieve revenue targets.
- Collaborated with developers, advertisers and production managers to market products and service.
- Managed the process of purchase.
- Monitored and submission of monthly report of the employees.
- Reorganizing files, handling calls, events and meetings.
- Email correspondence to all the clients to attend events.
- Greet clients, schedule appointments, take minutes at meetings, type letters and file reports.
- Handle bookkeeping or billing tasks, as well as making travel arrangements for the superiors.
- Various research and report was prepared on the basis of Global Competitiveness (Report 2012-2013).
- Worked with communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
- Compiled product and customer data to generate informed profit projections.
Education
BBA - Marketing
03.2011
- Graduated in Bachelors of Business Administration at the Preston University affiliated from state of Alabama, USA, with majors in Marketing, Banking & Finance.
- Completed Coursework: [Islamic Banking, Preston University Ajman, UAE], [2011].
High School Diploma -
03.2008
Skills
- Written and verbal communication
- Quality Assurance Controls
- Annual Case Reviews
- Case Needs Assessment
- Case Management Tracking
- Email and Telephone Etiquette
- Patient Needs Assessment
- Records Management
- Case Planning
- Leadership/ Communication Skills
- Customer Oriented
- Self Motivated
- High level of integrity
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 4 staffs members.
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Case Manager - RAK Hospital
07.2016 - Current
Junior Marketing Executive - RAK Investment Authority
10.2011 - 05.2013
Preston University - BBA, Marketing
Indian Public High School - High School Diploma,
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