Open to work
Rumbidzai Maronge
Dubai,United Arab Emirates
Summary
IT professional with expertise in system administration, IT support, and network management. Proficient in troubleshooting, system security, and user training. Experienced in implementing IT policies and managing software installations to enhance operational efficiency. Committed to delivering quality support and ensuring data protection.
Overview
1
1
Language
4
4
years of post-secondary education
13
13
years of professional experience
Work history
IT support officer
Global Industries FZC
Dubai, United Arab Emirates
2025.05 - 2025.12
- Managed software installations, updates, and system improvements for optimal performance.
- Enhanced overall network security with regular system audits and vulnerability assessments.
- Managed the implementation of new database systems, improving data management processes.
- Conducted testing of IT policies, minimising risks and ensuring smooth transitions.
- Resolved technical issues using diagnostic tools and troubleshooting techniques to maintain system performance.
- Secured sensitive information with strong firewall configurations and access controls.
- Enhanced network security through regular audits and vulnerability assessments.
Branch Assistant (Revenue Clerk)
Korridor Holdings
Beitbridge, Zimbabwe
2021.11 - 2025.02
- Collected toll fees and other revenue from motorists and commercial vehicles daily.
- Issued receipts and processed cash, card, and electronic payments accurately.
- Reconciled daily cash collections and prepared end-of-shift financial reports carefully.
- Verified vehicle classifications and applied correct toll tariffs consistently.
- Balanced cash drawers and investigated payment discrepancies promptly.
- Maintained accurate transaction records and supporting documentation for each shift.
- Assisted customers with payment inquiries and delivered excellent customer service.
- Followed company financial policies and cash-handling procedures to meet compliance requirements.
- Prepared daily revenue summaries and submitted reports to management.
- Coordinated with supervisors and security personnel to keep cash handling secure.
- Processed refunds and payment adjustments in line with company procedures.
- Provided accurate records and documentation to support audits effectively.
Tolling Cashier
Zimbabwe National Road Administration
Beitbridge, Zimbabwe
2015.05 - 2021.10
- Collected toll fees from motorists accurately and efficiently.
- Issued toll tickets and receipts in accordance with ZINARA procedures.
- Operated computerized toll collection and Point of Sale (POS) systems.
- Balanced daily cash collections against tickets issued and prepared cash reconciliation reports.
- Counted and surrendered cash to the Senior Tolling Cashier at the end of each shift.
- Maintained accurate records of transactions, incidents, and tolling activities.
- Assisted motorists with toll fee inquiries and provided professional customer service.
- Monitored and reported toll evasion, equipment faults, and unusual incidents.
- Controlled traffic flow at the tollgate during peak periods to minimize congestion.
- Ensured compliance with cash handling procedures and internal financial controls.
- Maintained a clean, safe, and organized toll booth and surrounding work area.
- Worked rotating 24-hour shifts while adhering to safety and operational procedures.
- Assisted with vehicle license and road user fee verification where applicable.
Systems Administration Intern
Beitbridge Town Council
Beitbridge, Zimbabwe
2013.01 - 2013.12
- Assisted senior IT staff with maintaining servers, networks, and IT systems.
- Supported troubleshooting and system security tasks.
- Helped with system backups and disaster recovery planning.
- Managing user accounts, access controls, and permissions to ensure data security and compliance.
- Helping with system backups, data recovery, and disaster recovery planning for business continuity.
- Documenting IT processes, configurations, and troubleshooting steps to support internal knowledge sharing.
- Assisting in automating routine administrative tasks using scripting and IT management tools
- Solved complex problems with effective teamwork and communication skills.
- Provided valuable support for successful company events and meetings.
Education
BSc Information Systems (Honours) - Information Technology
Midlands State University
Zimbabwe 2011.02 - 2014.11
Skills
- IT support and troubleshooting
- Network and system administration
- Hardware/software installation
- System security and data protection
- User training and documentation
- Cloud and server management
- Operating systems
- Productivity tools
- Enterprise tools and security tools
- remote desktop support
- Virtualisation
- Customer service
- communication skills
- problem-solving
Languages
English (Fluent)
Native
DETAILS
- Nationality: Zimbabwean
- Experience: 10+ Years
- Gender: Female
- Availability: Immediately
- Visa Status: Residence Visa
Timeline
IT support officer
Global Industries FZC
2025.05 - 2025.12
Branch Assistant (Revenue Clerk)
Korridor Holdings
2021.11 - 2025.02
Tolling Cashier
Zimbabwe National Road Administration
2015.05 - 2021.10
Systems Administration Intern
Beitbridge Town Council
2013.01 - 2013.12
BSc Information Systems (Honours) - Information Technology
Midlands State University
2011.02 - 2014.11