RUPINDERJIT KAUR
Dubai
Summary
Adept at optimizing workflows and enhancing customer satisfaction, I excelled at LOTUS TRANSPORT BY HEAVY TRUCKS L.L.C as an Invoicing Specialist and Customer Executive. My expertise in invoice processing and exceptional customer service led to significant improvements in cash flow management and brand loyalty. Skilled in teamwork and data entry, I consistently exceeded client expectations, fostering positive referrals.
Overview
10
10
years of professional experience
Work History
Invoicing Specialist
LOTUS TRANSPORT BY HEAVY TRUCKS L.L.C
03.2015 - Current
- Maintained organized electronic filing system for easy access of critical billing documents, optimizing workflow for the entire team.
- Reduced invoice discrepancies by consistently monitoring accounts receivable and following up on outstanding balances.
- Coordinated closely with sales teams to resolve pricing discrepancies in invoices while adhering to company guidelines.
- Improved customer satisfaction with timely and accurate invoicing, addressing inquiries promptly and professionally.
- Negotiated favorable payment terms with vendors, enhancing cash flow management for the company.
CUSTOMER EXECUTIVE AND COORDINATOR
LOTUS TRANSPORT BY HEAVY TRUCKS L.L.C
01.2015 - Current
- Enhanced brand loyalty by providing exceptional customer service through active listening and problemsolving.
- Assisted marketing team on short-term and long-term promotional projects and provided regular updates on status and progress.
- Provided high-level telephone and e-support by assisting clients with questions concerning product specifications, cost, billing and technology issues.
- Maintained accurate records of all customer interactions, enabling better tracking of issues and resolutions over time.
- Exceeded client expectations through the consistent delivery of exceptional support, leading to increased trust in the brand and positive word-of-mouth referrals.
- Trained new team members on company policies, products, and services, ensuring consistent quality across the customer support department.
- Transferred calls to relevant department for further assistance.
Education
FASHION
MANIPAL UNIVERSITY
UNITED ARAB EMIRATES01-2009
Skills
- Payment tracking
- Accounts receivable
- Deadline oriented
- Invoice processing
- Invoice generation
- Customer service
- Customer communication
- Data entry
- Teamwork
Languages
English
Hindi
Punjabi
Timeline
Invoicing Specialist
LOTUS TRANSPORT BY HEAVY TRUCKS L.L.C
03.2015 - Current
CUSTOMER EXECUTIVE AND COORDINATOR
LOTUS TRANSPORT BY HEAVY TRUCKS L.L.C
01.2015 - Current
FASHION
MANIPAL UNIVERSITY
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