Ruqia Zeeshan
Dubai
Summary
Driven Customer Relations Manager with a proven track record at YMT Immigration, enhancing client loyalty through exceptional problem-solving and quality assurance skills. Excelled in building strong client relationships, significantly contributing to product development with insightful consumer feedback. Expertise in data entry and customer relations, ensuring high-quality service and repeat business. Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
1
1
year of professional experience
Work History
Customer Relations Manager
YMT Immigration
International City, Dubai, UAE
02.2023 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.
Education
High School Diploma -
Saint Francis College
Gujrat, Pakistan10.2022
Skills
- Strong Work Ethic
- Quality Assurance
- Attention to Detail
- Problem-Solving
- Customer Relations
- Data Entry
- Graphic Design
- Social Media Design
Timeline
Customer Relations Manager
YMT Immigration
02.2023 - Current
High School Diploma -
Saint Francis College