Russell Mascarenhas
Dubai
Summary
Accomplished Real Estate Agent skilled at evaluating and marketing investment properties through large scale open houses. Expertly analyzes comparable property, short sale and foreclosure statistics to realize clients' best possible financial return. Well-developed network of real estate professionals, mortgage lenders and inspectors. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Property Advisor
Elevate Capital Real Estate
07.2023 - Current
- Communicated with clients to understand property needs and preferences.
- Presented purchase offers to sellers for consideration.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Maintained connections with clients to encourage repeat business and referrals.
- Reviewed market research data and changed sales plans accordingly.
- Prepared and presented contracts and other legal documents to clients.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
Business Head
Aditya Realty
12.2018 - 06.2023
- Heading 360 degrees of sales & marketing function which included sales, marketing, brand management, revenue generation, lead acquisition
- Steering full P&L and operational responsibility with focus on achieving desired annual sales projection
- Devising and implementing strategies aimed at ensuring effectiveness of operations, realization of sales & business promotion targets, with key focus on ROI
- Directing profit center operations and increasing profitability and achieving business objectives within budgeted parameters
- Developing, reviewing and reporting on the business development division’s strategy, ensuring the strategic objectives are well understood and executed within time frames
- Impacting organization profitability through effective strategic and tactical management decisions and new business development
- Managing company's resources; ensuring maximum productivity; planning for new investment in line with Business Development & long-term strategies
- Executing cost saving techniques/ measures and modifications to achieve substantial reduction in expenditures and work within the budget
- Formulating optimized pricing structure that made the business proposition attractive to prospective clients without compromising on the estimated and realized revenue goals
- Planning & executing digital strategies across various channels like SEO, SEM, Display, Social, Affiliates, and Content partnerships with a clear focus on maximizing online visibility with increased traffic and conversion
- Directly managing all web marketing efforts and increasing quality lead conversions from all sources, including paid search, display, content, retargeting, organic search & social media
Proprietor
Car Junxon
08.2015 - 11.2017
- As Proprietors
- Managed day-to-day operations efficiently, ensuring policy compliance and boosting productivity
- Developed and managed budgets for financial stability and profitability, optimizing resource allocation
- Provided exceptional customer service, ensuring satisfaction, building lasting relationships, and addressing inquiries promptly
- Cultivated strong supplier relationships for timely deliveries, favorable terms, and cost-effective procurement
- Sourced high-quality products, optimized availability, and maintained optimal stock levels to meet demand and prevent shortages
- Demonstrated exceptional salesmanship, consistently exceeding targets, and achieving revenue growth
- Implemented innovative sales and marketing strategies to drive revenue growth, boost customer footfall, and increase sales
- Maintained accurate records to track performance, inform future strategies, and improve P&L management
- Managed all business operations effectively, driving growth, efficiency, and client satisfaction
- Achieved and exceeded sales targets through effective strategies, customer relations, and promotional tactics
- Negotiated favorable deals with suppliers, coordinated vendor partnerships, and ensured timely deliveries
- Managed a team of employees to boost efficiency, productivity, and customer service standards
- Organized and monitored stock levels to prevent shortages, minimize excess inventory, and optimize stock availability
- Provided exceptional after-sales service, addressing customer inquiries and concerns promptly and effectively, ensuring high levels of client satisfaction through personalized service and attention to detail.
Proprietor
Vishesh Realtors
07.2014 - 11.2017
- Managed financial resources effectively to ensure efficient operation of the organization, overseeing revenue and budgeting processes
- Ensured compliance with real estate laws and regulations in all transactions, maintaining legal integrity
- Conducted in-depth market analysis to determine property values, trends, and competitive positioning
- Negotiated favorable terms and agreements with various stakeholders to achieve mutually beneficial outcomes in transactions
- Listed properties accurately and provided detailed information to potential buyers, ensuring transparency and informed decision- making
- Communicated clearly and effectively with clients to address their needs and concerns, fostering strong client relationships
- Managed properties effectively to maximize occupancy and tenant satisfaction, ensuring property value and revenue optimization
- Managed the hiring process for new team members, conducting interviews and making final selection decisions, ensuring team competence
- Generated leads through targeted digital marketing campaigns and initiatives, utilizing innovative strategies to increase brand visibility
- Provided mortgage support to clients through detailed financial analysis, facilitating informed decision-making
- Handled after-sales documentation to ensure smooth and efficient transactions, maintaining transactional integrity
- Oversaw salary management, ensuring fair compensation and budgetary compliance.
Customer Service Advisor
Firstsource Solutions Private Limited
02.2012 - 10.2012
- Maintained an exceptional customer satisfaction rating for over 12 months, exceeding monthly targets consistently
- Reduced average call handling time through the implementation of a new customer service protocol
- Achieved a significant reduction in escalated complaints by effectively resolving complex customer issues
- Decreased onboarding time by developing and delivery of customized training sessions for new hires
- Led a cross-functional team initiative resulting in a reduction in response time to customer inquiries
- Contributed to an increase in monthly sales revenue through successful upselling of products and services
- Implemented a proactive outreach program resulting in a 10% increase in customer satisfaction score
Sales Executive
Octopus Shipping & Cargo Services Private Limited
12.2009 - 11.2011
- Facilitated sales conversions by effectively communicating product benefits to customers
- Boosted repeat sales by 15% through personalized recommendations to existing customers
- Contributed to a 25% increase in sales revenue by supporting targeted sales campaigns
- Enhanced customer satisfaction by 30% through attentive listening and tailored solutions
- Improved lead conversion rates by 10% through collaboration with sales and marketing teams
- Identified sales opportunities and stayed abreast of industry trends through market research
- Achieved a 15% increase in cross-selling revenue by providing personalized product recommendations
- Supported sales team with timely resolution of inquiries and complaints.
Computer Hardware Technician
Freelance
01.2008 - 11.2009
- Troubleshot technical issues promptly, identifying root causes and implementing effective solutions for customer concerns
- Provided exceptional customer support, addressing inquiries, and resolving concerns promptly with helpful communication
- Managed inventory levels to ensure product availability for customer needs
- Offered comprehensive after-sales service, delivering top-notch customer satisfaction for post-purchase inquiries or issues
- Assembled computer systems with precision according to specifications and quality standards, ensuring optimal performance
- Performed accurate and efficient hardware installations, enhancing product functionality
- Installed software programs efficiently and accurately to meet customer needs, executing updates for the latest features and security measures
- Conducted rigorous product testing to ensure company standards of quality and functionality were met
- Assembled hardware components with attention to detail, ensuring quality and functionality
- Delivered top-notch after-sales service, ensuring customer satisfaction and loyalty
- Executed seamless software installation processes for clients, ensuring smooth operation
- Conducted expert technical troubleshooting to diagnose and resolve complex issues, providing exceptional customer support.
Education
High School Diploma -
Maharashtra State Board of Secondary & Higher Secondary Education
Mumbai, India02.2007
Skills
- Highly Professional
- Excellent teamwork
- Financial Planning
- Proficient in Microsoft Office
- Client management
- Negotiation
- Staff Management
- Sales closing
- Strong organizational skills
- Business Development
- Appraisal procedures
- Market research data entry
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Timeline
Property Advisor
Elevate Capital Real Estate
07.2023 - Current
Business Head
Aditya Realty
12.2018 - 06.2023
Proprietor
Car Junxon
08.2015 - 11.2017
Proprietor
Vishesh Realtors
07.2014 - 11.2017
Customer Service Advisor
Firstsource Solutions Private Limited
02.2012 - 10.2012
Sales Executive
Octopus Shipping & Cargo Services Private Limited
12.2009 - 11.2011
Computer Hardware Technician
Freelance
01.2008 - 11.2009
High School Diploma -
Maharashtra State Board of Secondary & Higher Secondary Education
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