Rustam Khan
International City
Summary
Proven track record of enhancing operational efficiency and customer satisfaction at Flare Delivery Service, showcasing strong problem-solving aptitude and excellent communication. Leveraged multitasking and decision-making skills to drive positive outcomes, reducing errors by over 20%. Adept at team building, consistently prioritizing safety and quality in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Operations Representative
Flare Delivery Service
12.2022 - Current
- Enforced safety, security, quality and performance procedures, rules and requirements.
- Optimized workflows to increase efficiency and decrease errors in day-to-day operations.
- Resolved complex problems utilizing critical thinking skills innovative approaches ultimately driving positive outcomes.
- Maintained accurate records of operations activity, enabling data-driven decisionmaking.
Light Duty Driver
TFM Shiping Express
11.2022 - Current
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Improved fuel efficiency by implementing eco-friendly driving techniques, conserving resources and reducing expenses.
- Provided support to colleagues during peak periods or emergencies, demonstrating a team player mentality while ensuring all responsibilities were completed successfully.
- Reduced vehicle maintenance costs by performing regular inspections and addressing minor issues proactively.
Telecommunications Representative
TELL US
01.2019 - 03.2021
- Streamlined call center operations by implementing efficient call routing tactics and resource allocation strategies.
- Stayed up-to-date with industry advancements through regular attendance at trainings, seminars, and workshops.
- Conducted thorough needs assessments to identify opportunities for tailored product offerings, increasing customer loyalty.
- Managed escalated cases with professionalism, resulting in satisfactory resolutions for both parties involved.
Education
FSC Pre Engineering - Faculty Of Science
OPF Islamabad
Islamabad Pakistan02.2016
Skills
- Excellent Communication
- Self Motivation
- Professionalism
- Time management abilities
- Problem-solving aptitude
- Team building
- Multitasking
- Decision-Making
- Customer Service
Languages
English
Advanced (C1)
Arabic
Upper intermediate (B2)
Urdu
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Operations Representative
Flare Delivery Service
12.2022 - Current
Light Duty Driver
TFM Shiping Express
11.2022 - Current
Telecommunications Representative
TELL US
01.2019 - 03.2021
FSC Pre Engineering - Faculty Of Science
OPF Islamabad
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