Ruth Barongo Mokua
dubai
Summary
Detail-oriented and highly experienced housekeeping professional with a strong background in luxury hospitality and holiday home management. Proven expertise in training domestic staff, supervising housekeeping operations, and maintaining high standards in premium residential and hotel environments. Skilled in team leadership, client relations, inventory management, and quality control, with a commitment to excellence and guest satisfaction.
Overview
7
7
years of professional experience
Work History
Housekeeping Trainer
Vicekeeper Domestic Workers
06.2024 - Current
- Train premium nannies, domestic workers, and housekeepers to meet high-end client standards
- Deliver hands-on training in laundry care, advanced cleaning techniques, and basic cooking skills
- Educate staff on proper use and maintenance of household appliances
- Train on inventory management and property upkeep
- Provide guidance on VIP wardrobe management and table setting etiquette
- Emphasize personal grooming, hygiene, and professional communication
- Handle client complaints and provide service recovery solutions
- Conduct client visits to ensure service quality and satisfaction
- Brief and prepare staff for new job placements and contracts
Housekeeping Manager
Frank Porter Vacation Homes
01.2023 - 02.2024
- Managed day-to-day housekeeping operations across multiple holiday homes
- Developed and maintained housekeeping budgets and controlled operational costs
- Coordinated with suppliers for cleaning materials, linens, and maintenance services
- Created and managed staff schedules to ensure efficient operations
- Recruited, trained, and supervised housekeeping staff
- Conducted inspections of apartments and villas to ensure high cleanliness standards
- Implemented quality control procedures and service standards
- Oversaw linen management, inventory tracking, and replenishment
- Coordinated with maintenance teams to resolve property issues promptly
- Ensured compliance with health, safety, and hygiene regulations
- Handled guest feedback and resolved service-related concerns
Property Coordinator
Luxe Getaway Holiday Homes
12.2020 - 12.2022
- Coordinated daily operations of holiday home properties
- Managed property listings, bookings, and guest communication
- Conducted property inspections before guest arrivals and after departures
- Coordinated housekeeping and maintenance teams for timely service delivery
- Ensured properties were fully stocked and guest-ready at all times
- Handled guest check-ins, check-outs, and special requests
- Monitored property performance and occupancy rates
- Addressed guest complaints and ensured high satisfaction levels
- Maintained accurate records of inventory, expenses, and maintenance needs
Housekeeping Supervisor
Jumeirah Group Hotel
01.2019 - 11.2020
- Supervised housekeeping staff in a five-star hotel environment
- Ensured all guest rooms and public areas met luxury cleanliness standards
- Conducted daily inspections and quality checks of rooms and facilities
- Trained and mentored housekeeping attendants on service excellence
- Managed room assignments and staff schedules
- Coordinated with front office and maintenance departments
- Monitored inventory of cleaning supplies and linens
- Handled guest requests and resolved housekeeping-related issues
- Ensured adherence to hotel policies, health, and safety standards
- Prepared reports on housekeeping operations and performance
Education
Diploma - Hospitality and Hotel Management
Kenya Utalii College
Skills
- Housekeeping operations management
- Staff training and development
- Luxury hospitality standards
- Inventory and budget management
- Quality control and inspection
- Client relations and complaint handling
- Team leadership and scheduling
- Property maintenance coordination
- Communication and interpersonal skills
- Client relationship management
- Inventory management
- Quality control
- Budget management
References
Available upon request
Timeline
Housekeeping Trainer
Vicekeeper Domestic Workers
06.2024 - Current
Housekeeping Manager
Frank Porter Vacation Homes
01.2023 - 02.2024
Property Coordinator
Luxe Getaway Holiday Homes
12.2020 - 12.2022
Housekeeping Supervisor
Jumeirah Group Hotel
01.2019 - 11.2020
Diploma - Hospitality and Hotel Management
Kenya Utalii College