Ruth Karuri
dubai,United Arab Emirates
Summary
Capable Front Office Manager with advanced knowledge of hotel operations. Skilled at identifying and resolving any HR issues and maintaining a level of communication necessary for successful hotel operations. Organized, systematic, and process-driven professional. Leader prioritizing exceptional customer service and staff management. Strategic coordinator committed to enhancing guest experiences. Flexible professional confident in navigating challenges in busy environments.
Overview
5
5
years of professional experience
Work History
Front office manager
Bidpac Logistics
Nairobi, Kenya
09.2021 - 10.2023
- Reviewed front office log books and guest feedback forms to identify areas needing improvement.
- Completed weekly front office rota to guarantee optimal cover for operations.
- Maintained brand image by monitoring appearance, standards and performance of front office staff.
- Collaborated with travel agents to respond to special requests for rooms and rates.
Front office executive
Clear wire
Nairobi, Kenya
01.2019 - 08.2021
- Facilitated performance tracking by compiling and reviewing daily reports, logs, and contingency lists in all software.
- Trained a number of receptionists on credit policy and accounting procedures, reducing account discrepancies.
- Maintained optimal occupancies, growing property revenue by an average.
- Ensured smooth and efficient running of shifts, delivering daily shift briefings to advise team of special events or VIP guests.
- Boosted customer satisfaction ratings from 55% to 95% by constantly evaluating, addressing, and ensuring effective communication of guest feedback across all departments.
Education
Diploma - Hospitality
Nairobi Institute of Business Studies
Nairobi/Kenya 06.2018 -
Certificate - Caregiving
Luddoc Institute
Nairobi 10.2022 - 01.2023
Skills
- Staff engagement techniques
- Complaint resolution
- Commercial judgment
- Loyalty schemes knowledge
- Reception management
- Transformational leadership
Languages
English
Advanced
Finnish
Intermediate
Timeline
Certificate - Caregiving
Luddoc Institute
10.2022 - 01.2023
Front office manager
Bidpac Logistics
09.2021 - 10.2023
Front office executive
Clear wire
01.2019 - 08.2021
Diploma - Hospitality
Nairobi Institute of Business Studies
06.2018 -
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