Summary
Overview
Work history
Education
Skills
Languages
Timeline
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RUTH MASESE

RUTH MASESE

Dubai,United Arab Emirates

Summary

Results-oriented professional with extensive experience in hospitality, sales, and marketing. Proven ability to enhance customer engagement and optimize front desk operations. Skilled in promotional marketing and delivering exceptional service across diverse sectors.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work history

Brand ambassador

Delicious Apparel
Dubai
03.2022 - Current
  • Increased brand awareness and customer engagement through effective representation.
  • Managed promotional events and social media outreach to engage over 70,000 followers.
  • Fostered brand loyalty by building strong relationships with customers.

Front desk receptionist / Marketing department

Clemsa Boutique/ Clemsa Safaris
Nairobi, Kenya
09.2021 - 08.2022
  • Executed marketing campaigns, increasing brand visibility and attracting over 8,000 followers.
  • Managed front desk operations to deliver seamless guest experiences.
  • Coordinated comprehensive travel services for clients, providing robust administrative support.

Childcare Assistant

Maids.cc
Dubai , United Arab Emirates
08.2023 - Current
  • Managed nap times efficiently to ensure each child had adequate rest.
  • Prepared craft materials encouraging creativity among children.
  • Kept accurate records of each child's day-to-day activities, health updates or behavioural concerns.
  • Implemented creative strategies for managing conflict between children, resulting in a harmonious environment.
  • Enhanced children's social development by facilitating group play and interaction.
  • Encouraged positive behaviours using various recognition methods.
  • Coordinated pick-up and drop-off times with parents, maintaining punctuality always.
  • Demonstrated empathy and understanding when dealing with challenging behaviour from children.
  • Promoted effective communication with parents to keep them informed about their child's progress.
  • Administered first aid promptly to minimise injuries during accidents or illnesses.
  • Supervised outdoor activities ensuring safety at all time for peaceful mind of parents.
  • Maintained cleanliness and hygiene in the play area, reducing risk of infection among children .
  • Supported children's emotional well-being by providing comfort during times of distress or anxiety.
  • Thoroughly cleaned and disinfected play areas to control health risks.
  • Accompanied children to parks and play spaces, providing diligent supervision for maximised child safety.
  • Supervised children's homework assignments, assisting with difficult tasks to support educational goals.
  • Discussed behavioural issues with parents offering practical solutions for improved child development.
  • Documented behavioural issues, food consumed and medications administered to children.
  • Assisted primary school children with core homework.
  • Observed children to detect problematic behaviour.
  • Taught alphabet and numeracy to enhance learning experience.

Junior Sales Representative

Hilton Cairo Heliopolis
Cairo, Egypt
01.2020 - 07.2021
  • Achieved 10% sales increase by promoting hotel services effectively.
  • Cultivated relationships with potential clients through tailored recommendations.
  • Contributed to business development via strategic sales initiatives and effective communication.

Spa receptionist

Hilton Cairo Heliopolis
Cairo, Egypt
11.2019 - 12.2020
  • Facilitated seamless spa experiences by greeting and assisting over 20 guests daily.
  • Scheduled appointments while managing front desk operations with efficiency.
  • Addressed inquiries and delivered detailed information on spa services professionally.

Education

High school certificate
Nairobi, Kenya
01.2014 - 11.2017

Diploma - Healthcare

Alison Online Platform
Poland
05.2021 - 05.2022

Skills

  • Customer service & guest relations
  • Sales & promotional marketing
  • Brand representation & engagement
  • Front desk & organizational management
  • Strong communication & interpersonal skills

Languages

English
Advanced

Timeline

Childcare Assistant

Maids.cc
08.2023 - Current

Brand ambassador

Delicious Apparel
03.2022 - Current

Front desk receptionist / Marketing department

Clemsa Boutique/ Clemsa Safaris
09.2021 - 08.2022

Diploma - Healthcare

Alison Online Platform
05.2021 - 05.2022

Junior Sales Representative

Hilton Cairo Heliopolis
01.2020 - 07.2021

Spa receptionist

Hilton Cairo Heliopolis
11.2019 - 12.2020

High school certificate
01.2014 - 11.2017

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RUTH MASESE