RUTH WAIRIMU
Dubai
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer service representative
Safaricom kenya
Nairobi, Kenya
10.2021 - 02.2023
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained 100% excellent client satisfaction by providing in-depth support.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Obtained feedback from customers to improve service experience.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Listened actively to offer accurate information and best solution to their needs.
- Adhered strictly to policies and procedures for continued company compliance.
Sales assistant
Naivas supermarket
Nairobi, Kenya
02.2018 - 07.2020
- Provided service with smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities by 10%
- Worked energetically to maintain efficient operations during peak trading hours.
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
- Displayed wares in temporary structures at markets to attract new customers.
Education
High School Diploma - A Level
Mugunda Highschool
KenyaTour travel and Business management - Business Management
NIBS College
KenyaSkills
- Improved collaboration for cross-functional teams
- Maintain 100% Customer Service
- Developed new sales strategy
- New ideas innovations
- Resolving issues promptly and providing clear ,concise information
- Exceeded annual sales by 20%
Affiliations
- Socializing
- cooking
- reading
References
References available upon request.
Timeline
Customer service representative
Safaricom kenya
10.2021 - 02.2023
Sales assistant
Naivas supermarket
02.2018 - 07.2020
High School Diploma - A Level
Mugunda Highschool
Tour travel and Business management - Business Management
NIBS College
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